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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,177
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 2 days
+384
How would you rate JustAnswer?
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Iowa
1 review
0 helpful votes
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Swollen Ankle
April 30, 2025

I noticed that my left ankle was swollen. The doctor on Just Answer suggested that, given the information thalt I had no other symptoms and am 90 years old he suggested that i keep the foot elevated while sitting for long periods. Seems toe work.

Date of experience: April 20, 2025
Utah
1 review
0 helpful votes
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Rich got back to me very quickly and gave me some ideas that I am going to try. Very informative and very helpful. Very nice to talk to all also and actually wished me a happy Easter! Thank you for your help!

Date of experience: April 19, 2025
New Jersey
1 review
0 helpful votes
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Simple Issue. Saved me 100s of dollars
May 2, 2025

I tried to use my stove top cooker and noticed that a red light was on and it started making this loud buzzing sound. The noise was loud enough to be scary. I got an expert and he asked me if the cooker was cleaned recently. Yes, it was cleaned about an hour earlier. He said it was just moisture and I should unplug it and wait a couple of hours. Also suggested I could use a hair dryer to dry it for faster drying. Anyways, 2 hours later, the cooker was still making the noise but less loudly. So I unplugged it again and lit it manually with a lighter and resolved the problem. If I had called someone out for this, they would have charged 200$. I paid 5 bucks and got an answer. Not bad at all.

Date of experience: April 22, 2025
Canada
1 review
0 helpful votes
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My doberman swallowed a winter glove at the park. When my husband came home and told me what had happened I looked on line for a solution. Found " Just answer". They were quick in calling me and advising me how to make him bring up the glove. Had 2 hrs before it would be too late. Saved me a trip to an emergency vet as it was late evening and my vet was closed. So glad I found them, they saved me from spending a whole lot of money on a possible emergency surgery.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Awesome experience
April 16, 2025

This was a great experience, only $5 dollars to instantly get connected with a vet! Obviously sometimes it's hard to describe what's going on so the fact that I could just send a photo and got an immediate response on how to properly care for my pet was amazing. Definitely recommend

Date of experience: April 6, 2025
Pennsylvania
1 review
0 helpful votes
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Deuyo - very dishonest company. My dress order received- didn't fit. No packing slip or info re: return. I wrote letter to company that shipped it. No reply. On line with Deuyo service. Com. Not much help- I had to pay to get Tech. - agreed pay $5 ( it would be refunded) My credit card was charged $40 FOUR TIMES …
Also, another card because my first card ( was alert and denied charges) $40.
No info -1st Tech Didn't speak English clearly.
Still no info on return - I am turning this over to a LAWYER- Deuyo stated returns / refund. Stated dress made in South Carolina - I found out company in England. Very dishonest company..

Date of experience: April 23, 2025
California
1 review
0 helpful votes
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JustAnswer is my most useful app!
April 26, 2025

I thought I would only be a subscriber to JustAnswer for a month or two, but as time has pressed on, I find myself using it every day. I have received good advice from doctors, lawyers, veterinarians, contractors, tax specialists, career counselors, appraisers and more. The experts take this very seriously and provide thoughtful responses to every question. I am most impressed with JustAnswer.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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Vet Assist
April 18, 2025

I have a geriatric yorkie who is about 14 yrs old. She was vomiting a lot one night. The next day I had to work. When I got home my Mom said that she had slept all day and not eaten or drank anything. She was very weak. I stumbled on this site and thought, maybe I can gain some insight on how to help her tonight. Cyrus called a short time later and listened intently. He said that he thought she may have pancreatitis. She had it before about a year ago too. He gave me the name of the meds that the vet would have prescribed at the earlier event. I found that I had some left over from last time! I gave it to her that evening, along with water and chicken broth through a syringe before we went to bed. Woke up this morning and she was doing SO MUCH better! She ate her food this morning and was up moving around. So glad he was able to properly identify the issue and tell me the name of the meds! THANK YOU CYRUS.

Date of experience: April 7, 2025
Florida
1 review
0 helpful votes
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The ONE place I can get an honest answer.
April 13, 2025

I've been with Just Answer for many years. I have always received an honest answer from caring individuals.
What makes this great? No prior judgements by how you look, dress and especially age.
I see my mother being treated as if she can't talk for herself because she's 84. Her mind and thought process works better than mine!
So now if she has a question I can't answer, Just Answer will answer it for me, and correctly.

Date of experience: April 3, 2025
Virginia
1 review
0 helpful votes
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Friendly, very professional. Dr. Mike listened to my issues with my cat. He covered various things that might be going on@ asked frequent questions. He also advised various sprays@ additives to use with food for me to try. Also he sent me a list containing all that we discussed along with the names of the sprays and meds so I could focus on our talk instead of me having to write everything down.

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Outlook assistance
April 19, 2025

Tamir gave me prompt, detailed instructions and showed me great patience and understanding through the process of switching over to the new Outlook, despite quite a few obstacles. I will definitely use Just Answer again for any technical difficulties I am experiencing. Highly recommend!

Date of experience: April 9, 2025
Pennsylvania
1 review
0 helpful votes
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A chance to cancel my account
May 2, 2025

The tech. Was not able to cancel my account but she did help me download the app and attempt signing in. She was able to give me the Verizon number, so I would have a call tomorrow. That was very helpful. Thank you.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
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SAVED MY LIFE AND MY CHILDS
May 2, 2025

I have struggled with addiction since my first dhs involvement 4 years leading to the removal of my child just answer gave me the tools and knowledge legally to help me through the process of getting my life back without loosing my child thank you

Date of experience: April 22, 2025
New Zealand
1 review
0 helpful votes
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Resolved in one call
May 3, 2025

My technical advisor was a real expert. She asked clear questions and provided deliberate easy to follow instructions. She was also very concise about the why of managing cards and what to do about ordering another. She was caring and clear. I imagine the advisors are often working on more than one enquiry at a time because the responses were not quick but when you have been waiting for weeks to find a solution it was worth the 30sec - 45sec pauses. I highly recommend callers be patient, clear about what they need, able to list solutions they have already tried, have account details at the ready. They can help us faster when we have what they need.

Date of experience: April 24, 2025
New Jersey
1 review
0 helpful votes
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Helped With My Goat
April 25, 2025

I have a goat I was worried about. Hard and expensive to get a vet that will visit a goat. They are too big for dog vets, too small for horse vets, apparently.
My questions were fully answered. I know what to do next, much less worried now.
I will use this service again.

Date of experience: April 15, 2025
Utah
1 review
0 helpful votes
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For several months, my husband, having his sound on with his iPhone Pro Max, was unable to hear a tone/sound letting him know I had texted him. For all other text messages coming in from other people, his phone alerted him each time.

The first tech who tried to help me was unable to do so and she gave me the contact info to reach Apple Support.

Before ending my connection with Just Answer, I was given the chance to connect to one more technician free of charge. The second technician was able to resolve the issue.

I am relieved that my husband can now be alerted to my incoming text messages to him.

Date of experience: March 31, 2025
New York
1 review
0 helpful votes
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Recovery of older email account.
April 28, 2025

I had contacted everyone that I thought could help me, but to no avail. (Providers) JustAnswer checked every possible thing and it was determined that the account was truly unrecoverable. They reimbursed my fees without question. I am very satisfied with my experience with JustAnswer.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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I'm an amazed at the excellent appraisals given by Brandon Marie in such a timely fashion. She was so attentive to my need for someone that would be patient to my limited knowledge of technology. I highly recommend Just Answer!

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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5 minutes and my problem fixed!
April 27, 2025

Mario helped me with my Nissan Rogue that wouldn't turn over. Battery was fine. I was told it might be an electrical problem and I should tow it to the Nissan dealership. I went through "Just AsK" and was routed to Mario, a certified mechanic. Within 5 minutes he solved the problem. It was the key! I had used an old key instead of a new one recently purchased. Thank you Mario for saving me hundreds of dollars!

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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Landlord Lavish
April 21, 2025

I'm a landlord trying to evict a friend from my residence. I lost my first case due to common error. However, I was able to make adjustments and hopefully, I will be successful Thanks for the assistance 🙂

Date of experience: April 11, 2025