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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,176
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 2 days
+384
How would you rate JustAnswer?
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New York
1 review
0 helpful votes
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我是一个刚退休的人,曾经在邮局工作20多年。我是在1989年移民到美国来的,虽然已在美国居住了三十多年,但对美国的各方面了解还不够,还需要学习。

Date of experience: February 28, 2024
Ukraine
1 review
0 helpful votes
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Шахрайство!
March 6, 2024

Мене ошукали на гроші шахраї. Мені допомогли скласти заяву до поліції!

Date of experience: February 25, 2024
New York
1 review
0 helpful votes
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Excelente
February 17, 2024

Excelente resolvió todas mi inquietudes me encanta esta aplicación

Date of experience: February 17, 2024
Australia
1 review
0 helpful votes
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Fraudsters
February 23, 2022

Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters

Date of experience: February 23, 2022
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're very sorry to hear that you feel that way.

Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6 am to 9 pm PST). Ask for our admin team and reference your review here on SiteJabber.

We look forward to hearing from you.

Best regards,
JustAnswer Customer Care Team

Suriname
1 review
0 helpful votes
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.
March 19, 2024

...

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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Great guidance!
February 12, 2025

I'm caring for a loved one going through emotional challenges that caused medical complications. Most providers just see one or the other and want to treat only half the person. Dr. Shrink provided all encompassing information. I feel they did so in a very life- saving, dignity preserving way!

Date of experience: February 2, 2025
Illinois
1 review
0 helpful votes
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? On neighbor war & disputing lot lines
April 30, 2025

I was able to ask & had received some great advice to what is the next step in this neighbor war,, as we both have a surveyed the land an have 2 different lines. However the PBS we had done matches the deed, so now it will be up to the courts to decide 🙏 praying that good over evil will win... either way this site help out a ton for I was at what seemed like a dead end... 💀 Thank you for the live chat availability & connecting me with A live person... Happy Easter

Date of experience: April 20, 2025
Louisiana
1 review
0 helpful votes
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Rescued by Tim
April 30, 2025

A very pleasant gentleman with 51 years responded to my call at almost 9pm on Saturday night. He diagnosed the issue. That information was essential in the technician who came to correct the problem. Due to the info Tim gave me, the technician found and replaced the faulty wire within 20 minutes. A/C working properly ever since. Thank you, Tim.

Date of experience: April 19, 2025
Canada
1 review
0 helpful votes
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Legal advice
February 12, 2025

Candice was very well informed pertaining to my issues. She helped me understand better the situation at hand. She definitely helped put my mind at ease a bit until I can visit with a lawyer. Highly recommend.

Date of experience: February 2, 2025
New York
1 review
0 helpful votes
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Greatest customer service
April 25, 2025

Your rep was the only person out of at least 5 that actually fixed one of the 2 problems I had. I think that it's imperative to inform your customers that the cost of this service is very expensive ($62). I deserve a call back to fix the other problem. I still can't get on AOL on my computer!

Date of experience: April 15, 2025
Georgia
1 review
0 helpful votes
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He was very knowledgeable
February 12, 2025

Thank you, that was really helpful," "You explained that clearly," "I appreciate your detailed answers," "This was a great conversation," "I feel much more informed now," or "You answered all my questions thoroughly.".

Date of experience: February 2, 2025
Canada
1 review
0 helpful votes
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The MOST satisfied
February 12, 2025

I have signed up for a month here and there over the years and if someone was ever needed in an ad, that would be me! I LOVE justanswer and the help I have received in every experience has been informative, extremely useful, and had an immeasurable impact on the amount of money I didn't have to spend because of amazing help, and to my stress level when I needed advice in a tight time frame. I can't express enough about how much I love this service.

Date of experience: February 2, 2025
Montana
1 review
0 helpful votes
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Fine,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: August 28, 2024
New York
1 review
0 helpful votes
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Good
August 15, 2024

Goodoooooollllloooooooolooooool
Good
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Date of experience: August 5, 2024
Virginia
1 review
0 helpful votes
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Quick response
May 26, 2024

Naxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: May 16, 2024
Massachusetts
1 review
0 helpful votes
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..
September 3, 2024

.Áássssseseeeeeeeeeeeeeeeeeeeeeeeeeeeewwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww!

Date of experience: August 24, 2024
Tennessee
1 review
1 helpful vote
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I did not used
July 9, 2024

Are you a scam xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
JustAnswer S. JustAnswer Rep
10 months ago

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Utah
1 review
0 helpful votes
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Quick response - confirmed what I thought
March 5, 2024

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxmmmmmmmmmmmmmmmmmmmmmm

Date of experience: February 24, 2024