JustAnswer

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Translated:

Hola,

Lamentamos la experiencia que tuvo en el sitio web. Me encantaría ayudarte.

Si nos envía un correo electrónico e información adicional sobre su problema, estaré feliz de revisar su cuenta y trabajar para abordar cualquier inquietud pendiente.

Atentamente,

Ángela, JA Atención al cliente
AngelaWS@justanswer.com 800-808-0645 ext. 28

Hello Stacy,

Thanks for reaching out to us about this. We're sorry to see that you seem to be so incredibly unhappy.

The image that you attached is one of the attorneys offering to connect with you for a phone call. There is an extra charge for the phone call as it's a premium service but the service is entirely optional and the offer can be closed and you can continue the chat on the website for no additional fee.

We will reach out to you privately to gather some more information about your experience to make sure nay open issues are resolved for you.

Regards,
JustAnswer Customer Care

Hola,

Aunque no hablamos su idioma, podemos usar Google Translate (http://translate.google.com/) para comunicarnos entre nosotros.

Lo siento mucho por cualquier inconveniente y confusión sobre los cargos de membresía, y si no pudo obtener las respuestas que deseaba. Me encantaría ayudarte.

Me gustaría investigar para ver qué sucedió con nuestro equipo y brindar toda la ayuda que podamos. Estamos más que felices de abordar cualquier problema que tenga.

Por favor, envíeme un correo electrónico para que podamos ayudarle más. ¡Asegúrate de hacer referencia a tu reseña aquí!

Nos esforzamos por brindarles a los clientes una excelente experiencia en nuestro sitio, así que háganos saber qué podemos hacer para que obtenga una calificación de 5 estrellas.

Saludos,

Ángela
Atención al cliente de JustAnswer
AngelaWS@justanswer.com o 800-808-0645 ext. 28

Hello Anita,​

Although we do not speak your language, we can use Google Translate (http://translate.google.com/) to communicate with each other.

I'm so sorry for any inconvenience and confusion about the membership charges, and if you were not able to get the answers you wanted. I would love to help you out.

I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.

Please send me an email so we can assist you further. Be sure to reference your review here!

We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.

Best regards,

Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28

Hello,

Thanks for reaching out to us at JustAnswer!

We recently received an inquiry from you and we would love to help you out. If you could provide us with more details about what you're experiencing, we'll do our best to find a solution for you. Of course, if you would rather talk to us directly, you're welcome to call us toll free at the phone number found here: http://ww2.justanswer.com/phone

Our Customer Service Team is available 24/7 and we'll be happy to assist you in any way that we can.

If you feel you have contacted us by mistake, please disregard this email.

Have a wonderful day.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Hello,

We're very sorry to hear that you feel that way.

Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6 am to 9 pm PST). Ask for our admin team and reference your review here on SiteJabber.

We look forward to hearing from you.

Best regards,
JustAnswer Customer Care Team