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JustAnswerReviews 11,608

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,647
This company responds to reviews on average within 1 day
Florida
1 review
0 helpful votes
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Elizabeth Lawyer - provided moderate to high degree difficulty legal answers to my legal questions.

Date of experience: April 8, 2024
Washington
1 review
0 helpful votes
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Another scam?
April 18, 2024

I was quite pleased with Dr. Denise and give her a top rating of 5. As for billing, I signed up for a one-time charge of $5.00 and you took $39.00 from my account instead. I gave your site an overall rating of 3 because of your over-billing. I will be filling a grievance against you as soon as the pending debt is posted to my bank account unless this is corrected immediately. After such a great Vet visit I am very disappointed that you scammed me out of $34.00 more than what I signed up and agreed to. I won't be recommending your site to anyone.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Pamela,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Idaho
1 review
0 helpful votes
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Im impressed
April 18, 2024

Jeff was well written, not wordy or confusing I am able to start doing what he says and
Take action. I thank him for his knowledge and skills. Dn

Date of experience: April 8, 2024
Washington
1 review
0 helpful votes
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Eviction Help
April 18, 2024

Very positive experience with Stephen. I wish I would have done it months ago.

Date of experience: April 8, 2024
Illinois
1 review
0 helpful votes
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Life Changing Information
April 18, 2024

I was stuck at a crossroad in regards to how I wanted move forward as an entreprenuer. I didn't know the best routte to take regarding the formation of businesses I want to start. However, upon speaking with Alex0823 I was able to figure out a clear path for me to take with the least taxation. He helped me to make the right moves not just for but for my children too. For that I am eternally grateful and will us continue to use JustAnswer

Date of experience: April 8, 2024
Utah
1 review
0 helpful votes
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Dr Peter did a great job
April 18, 2024

Dr Peter helped me out by giving out his best advice and recommendations from a remote exam by a non-vet technician. He helped verify my suspicions and his advice gave me a good direction to proceed.

Date of experience: April 8, 2024
Colorado
1 review
0 helpful votes
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Excellent and appreciate the straightforward information, especially where to procure replacement filter.

Date of experience: April 8, 2024
Washington
1 review
0 helpful votes
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Jack in The Box complaint
April 18, 2024

Not again. I'm out $8.29 and got no food. I keep describing my experience and nothing happens.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Judy,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

California
1 review
0 helpful votes
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My Experience With Mr.Angelo Knowledgeably Were Great And Superb On A Legal Stand Point Truly;I Would Recommend Him To Anyone On The "👑JustAsk" App. &/Or Site Truly,Thank You Again For Your Advice 👑Mr.Angelo🏾💪🏾💯🏾"...-👑Revelation.©®

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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Very pleased with quick response.
April 18, 2024

Very pleased with response from pearl and Anthony, they were very helpful.

Date of experience: April 8, 2024
Arizona
1 review
0 helpful votes
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Satisfied Customer
April 18, 2024

The questions were concise, responses were quick and complete.

Date of experience: April 8, 2024
South Carolina
1 review
0 helpful votes
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Assume guide
April 18, 2024

Alex was a wealth of information. He answered all of my questions and gave me great advice. I will definitely contact Just Answer if I need answers to my questions.

Date of experience: April 8, 2024
Illinois
1 review
0 helpful votes
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A timely response was provided with definitive information and redirection to the proper source where they would not be able to provide the answer in the confines of their expertise.

Date of experience: April 8, 2024
Minnesota
1 review
0 helpful votes
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J.B. Is a highly competent professional; very patient and personable; you are very well represented by J.B.

Date of experience: April 8, 2024
Indiana
1 review
0 helpful votes
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I was concerned about my puppy, he had been vomiting, had diarrhea, and wouldn't eat. Paul very strongly suggested that I take my pup to see a veterinarian immediately. I took him to our towns 24 hour Emergency Pet Hospital and found out he has parvovirus. I'm so glad I took him, we caught it early so he has a good chance at beating it.

Date of experience: April 8, 2024
Texas
1 review
0 helpful votes
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Elite
April 18, 2024

Goes up and beyond the call of duty very very good person.

Date of experience: April 8, 2024
Massachusetts
1 review
0 helpful votes
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Patience and knowledgeable
April 18, 2024

Terrific individual caring about the issue
Thank Michael

Date of experience: April 8, 2024
Louisiana
1 review
0 helpful votes
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Got exactly the information I wanted in a very quick and useful conversation. Thank you!

Date of experience: April 8, 2024
Georgia
1 review
0 helpful votes
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Put my mind at ease
April 18, 2024

Phil was great. He answered all of my questions and really put my mind at ease. His response time was really quick and he gave me different options that may be available to me. My overall experience was great and I would definitely recommend using his service

Date of experience: April 8, 2024
Canada
1 review
0 helpful votes
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I want to tell you to keep up the good work I also have a lawyer who works with me on tenant problems but today she is in court all day I thought I reach out to you and you gave me the same answer she and I would both agree Have a nice day Gabriela

Date of experience: April 8, 2024