From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
There's awesome online doctor gave me immediate help for an unexpected allergic reaction. I highly recommend this prompt and excellent professional service that is available through just answer.com and I truly appreciate the kind and caring Doctor Who was able to help me out in just a very few minutes.
The very knowledge, caring, and understanding doctor was very patient and listened as I explained all my strange illnesses and symptoms over the course of the last 6 months and as I went over the different clinics I had been too and doctors I had seen. And, he was able to assess what was going on with me right away, what I needed to do and how to go about it. Thanks to him I am feeling better for the first time in 6 months and it has shed some light for myself and my family as to why I was sick. I know I could have died if I had not gotten better. I can't thank this doctor or this service enough. I will just call them my guardian angels. 😊
The answer was clear and understandable, it answered my question exactly
Very nice they give me information that i need im so happy thanks
I noticed someone hacked my old twitter account, and I needed to shut it down. Mike was quick, and concise with instructions.
My technology skills are moderate and the tech was patient and explained what I needed to do in terms I understood. He never made me feel stupid for asking questions! My experience was very good and my issue was resolved.
I've used just answer in just about every category they have. From probate questions in my fathers passing. To mechanical. It's like having experts in your phone whenever I need one! Thanks!
It was amazing very helpful and felt like I was in the vet office.
All of my questions are answered by the Dr. In a way that clear understanding is always provided..
Dr. Scott was very helpful and reassuring. Excellent!
My expert is amazing. I love to talk with him. I got clear answers and I believe my case is worth to pursue. Companies and people some times believe that they will never be accountable for mistreating people.
Ben S. Really helped me to understand this process and to understand what it means to be threatened by a bigger law firm, what it means to be intimidated and what it means to defend myself. Well worth the time and money to work with him today. I highly suggest you ask for him if you're working with cases in California. He's to the point, doesn't hold any punches and he gets to the real issue and what attorneys and arbitrators are looking for. Thank you Ben.
Haley was given several pieces of art ranging from porcelain, Chinese pottery and American Native American sand painting. She took the time to research and I feel confident with her appraisals. Go for it!
I received a fast response that also included options for me to speak with a lawyer to discuss my question. Overall, I will subscribe to this service because I belie it will benefit me greatly.
I broke a wiring connector replacing something else and Eric gave me good sound advice on what to do temp and for the long run! Great guy!
She is a credit to the company. She helped me and continued to reach out
Very knowledgeable and helpful in ways to fix my fiber internet. I highly recommend trying them for your internet problems.
My dog ate some fertilizer and I was doing the normal panicked internet search. I landed on this site and the chat popped up. $30 using ApplePay seemed a fair payment for an answer. Chatted with an agent for a few minutes and then waited for 10-15 mins for the vet agent to join. Got a text and answered there, switched back to the site and continued the chat there. Seamless experience. I got a concise, thorough answer that covered all the questions I would have asked like is my dog in danger, what to expect, what are the likely problems, what to do next. It was so smooth. I'm an IT guy and work with contact centers in my job. This is a slick operation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members