From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Prompt, informative response from first port of contact to Dino the technician, which resolved the issue we were having.:->
After noting what I indicated was wrong with my lawn mower Eric, diagnosed what was wrong and suggested the next step.
Esq Phil provided me with clear and concise answers to my issue. No confusing legal jargon
A learning experience for the good of my mental health
I am new to service and needed clear information to proceed. He really helped me. Thanks much.
The expert who helped me was so patient and positive! He helped me go through multiple steps through multiple sites to get our problem fixed. I was very frustrated when I contacted him and his manner and good attitude helped me be patient through the process and he solved the problem!
Helpful in a bad situation...the lady knew just what to tell me to do...
I had setup problems for my new Amazon Fire HD8. It came up and ran but I could not get to all of books and other info in my Amazon Fire that are in my account. I was sent to Just Answer after initial calls suggested the problem was with the Fire 8. Bob finally sent me back to Amazon Tech Support. That contact figured out what I had been doing wrong and led me on how to use the proper procedures to get to all the data I needed..
Dino listened to our concerns and gave us possiblities of the cause. Gave his opinion on what our choices were. We appreciated his opinion.
A doctor got in touch with me quickly and thoroughly asked questions. I would use this service again.
Received the call, Mike spoke clearly, asked a few questions and offered potential solution that I could do as well as what a shop might do. Offered personal experience on solutions.
The lawyer did not understand my question though I asked it two different ways.
She was informative and answered my question. She explained and calmed my worries.
As last time, I got information that was knowledgeable and informative to what I needed. Response time was very good and I will be continuing to use him as one of my favorites as an appraiser!
I provided a photo of a piece of artwork and received an accurate (seemingly to me) description of the type of work, that the artist was not necessarily collectable, and an approximate value. All done in 15 minutes.
Our communication was short but he was very courteous and informative. He knew what I wanted and directed me in the proper direction and even supplied me with a phone number.
This was very convenient. I can get advice and start treating my dog right away.
Sara treated me very well she took my step by step through the process.
Andy was very conscientious and patient with me while navigating me through all of the steps involved in resolving my issue
I'm having problems with my furnace and the expert walked me through a checklist, I'm certain I can solve this issue now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28