JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Debra was professional and curious for us and we loved the service.
I am a novice Canva creator. Arunya helped me complete my project on time and within the dimensions that my organization was requiring. His 17 years of experience definitely helped.
I was signed up for several text subscriptions immediately which was annoying. The lawyer answered my question quickly and concisely which was very much appreciated.
I will not use this service again.
The advice I received was invaluable and safety minded. Thanks again.
He was very kind and compassionate! He knew his stuff and answered my questions immediately. Highly recommend!
Excellent and fast experience, all questions clearly answered.
Self taught, but had my solar checked after my install, that was in 2012.
Very precise and to the point. And he gave me good advice on how to proceed.
A challenging subject (Legal Order Debit) in PA. Consider it a levy on a bank account and frozen funds until debt is paid off. Excellent discussion and learning experience. Alex S was to the point and explained the situation as what my options may be. I am trying to go local with additional legal points of view.
The answers I got were clear and useful. I know exactly what I need to do now.
Waiting on the finished product undetermined ending December 2037?
I fell so good, about there expert advice. I will keep his name.
I was inquiring on, actually, advice on how to be able to clip my super spicy cats nails. She's a tortie! Medications that might be used to calm her down. We discussed a few things to try, along with going over the things I have tried. Dr Yerke was extremely knowledgeable and understood my frustration. And she also "got" my sense of humor regarding the situation. She all reassured me that I wasn't doing anything wrong and in fact, I was doing things right.
Helpful advice. My virus infection has been going on for a few days.
Dr asked me the right questions and got to the root of the issue
Dr Rhett Burch listened to my concerns over my almost 13 year old Halloween furbaby, Luna Belle. She has been sneezing and congested for a couple months, but recently started digging at her ears, as well. He confirmed some treatments I had already tried, gave me some new information regarding allergy medicine (Zyrtec/Claritin) being able to be used for my girl, Lulu. I was not aware that those needs were able to be an option/effective for cats. He then suggested getting her in to be seen to possibly get her a little more aggressive treatment in regards to antibiotics, steroids, bolus of fluid, etc. Would definitely recommend Just Answer to other pet parents seeking knowledgable information (especially if it a weekend or after-hours). Especially since going down the rabbit hole that is Google usually ends in confusion and frustration. Just Answer is open 24/7 and you can speak with an actually veterinarian, to get clear answers, by live chat or by phone. Luna and I are grateful for and appreciate the time and knowledgeable answers Dr Burch spent consulting with us. Thank you, again, Dr Burch!
Knows how to point out the problem and how to communicate through a problem that's is urgent
Thanks for your help very efficient and concerns and follow up with my issues
I have had this group twice now and will request her with any further questions. She is extremely thorough, very clear and answers all parts of the question presented. She is compassionate and advocates for the patient to follow up with doctor and get appropriate medical care and stay on top of any issues. I felt she was advocating for me ~highly recommend!
Using this site was so easy.they told me what to replace. I'm definitely going to continue to use this site for future issues.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
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Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care