JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Allen was very helpful in getting us the info we needed to diagnose the truck we were working on.
The expert that helped me was very knowledgable, and did a great job of helping me understand the possible explanations for my problem, how to tolerable-shoot and make decisions to reach the correct outcome. I'm confident I can follow the step he outlined and get my TV controls sorted out properly.
I have 2 original David Mann paintings and I've had GREAT difficulty getting them appraised. I guess "biker art" is just not mainstream enough for most appraiser. I decided to give this forum a try. I had no clue, are they worth $50 $500 $5K $50K? The process was quick and easy. I now at least have a ballpark figure about value. Allison was very helpful and even suggested I document the story on their back ground since slightly unusual. Thank you
Jen gave me concise but direct recommendations for options that could be employed, including legal options and general guidelines about their clinical/behavioral requirements
She did an amazing job with questions and follow up. Easy steps and quick answers. Thank you!
He knew exactly what to do to solve my problem after I'd try various ways to resolve. What a relief! Excellent service!
You were a great help in activity my new phone. Thanks
To those hesitant in using this form of veterinary services, I would like to reassure those considering, it was well worth the minimal cost & leap of faith. As a retired veterinary assistant, I was provided the information best suited not only for my pet, but circumstances to options available.
Living in a rural area, this is ideal for those with limited access to veterinary care. 🐾Thank you so much Dr. Burn🙏. I'm sorry our conversation was accidentally cut short, as I had 2 questions I had hoped to get your input.
Becky was quick, kind and super detailed. I feel very secure now in the steps I should take going forward! Thank you for this convenient and awesome service!
I had an extremely positive experience with the JustAnswer. The communication and the instructions given to me were very clear. The problem with my mom's computer was solved in about 5 minutes. Excellent service!
This was my first time using this service. Overall, it was a good experience and I did obtain a bit more information than what I was able to locate on my own. I will contact this service again soon!
This whole process was easy. I wish my TV problem was as easy. It is good to know, however, what I need to do to get it repaired.
Very disappointed by your way of acting, you ask me for my credit card number to locate my order, but it is to charge me $56. Got customer support which, for me is not honest. When you charge me, you do not mention the amount neither the reason. So, I was happy talking to Mr. Satish, but very unhappy for the hidden fees. It is the last time I order from your company, through Facebook, mentioning that Laura Stores are closing which is NOT true at all.
Sebastian gave me excellent customer service. He was very thorough. Did extra research and I appreciate him. I didn't get the answer I wanted because my item was defective. But at least I had a good technician that knew what they were talking about and was able to give me a clear and concise answer
I got the phone call. I talked about the problem and the expert gave me instructions what to do. Step by step. The man said he was from Tennessee. He asked me about the medicines I took that I should not have taken. He told me to keep checking my blood pressure. He told me to drink lots of water, and to add a spoon full of table salt. He said to call 911 if my blood pressure measured under 100.
HEY, IV'E REALLY JUST STARTED WITH MICHAEL. LET US TALK AWHILE AND I'LL BE HAPPY TO GIVE YOU A BETTER ANSWER. OKAY?
Bruce understood my question and was able to give me advice on moving forward with my issue.
Listened to my complaint with interest and caring and willing.to further advice if needed.
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Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello Guylaine,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35