From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Hot spots on a bulldog around his neck from his flea collar and the vet said to shave it, how and what to clean it with and how treat it w meds and how often. Now I will have to see if I can get him shaved, that is the concern!
Elizabeth was very patient and knowledgeable! She explained everything in lament terms that I can understand and she provided expert advice in an efficient and empathetic manner. Greatly appreciated!
The expert was more productive and professional and knowledgeable
Blake made a repair that seemed confusing and complicated easy to understand. He was very professional and easy to work with. And very honest.
She gave very clear step by step instructions as working with Apple is brand new to me. 50+ years on PC, retired and switching to Apple. Signed up for class next Tuesday, but needed to print things today.
That online was helpful and did verify the fact that I do need to get a prescription to help my dog that what I was doing was good but it wasn't enough
I asked her a question she didn't know and she where I got my information from and I said on Google. Everyday there are updates and this update was upsetting to me. She said SSAdmin had not been notified of this and that I should not worry or stress unless a letter were to come in the mail. I told her I am on SSDI AND Due retirement in November and 10 months.
My assistant wrote well and clearly. He knew the applicance well and gave very specific, helpful advice.
Wrote in re: the issue with Focus transmission. Mechanic confirmed my thoughts on the issue and answered a few questions.
My garage door was randomly opening on its own. We'd close it at dusk, leave the house overnight and return in the morning to find it had opened, apparently, on its own
Good experience. Answered all my questions. Very understanding.
Super Auskunft, exakte antworten, sehr schnelle Hilfe, genau angaben
Technician Dino was very helpful and it was determined that the dryer needed to be exchanged
Requested to speak with a veterinarian to seek out other options for my dogs potential surgery coming up. Rebecca was understanding, knowledgeable and full of great advice. She helped me understand exactly what I may be looking at and what options I had prior to surgery. She also helped recommend services in my area. I will not hesitate to reach out to Rebecca again in the future. Thank you!
The Legal expert thoroughly answered my question. He did such a great job that I had no follow-up questions. I shared his answer with Wolt, the company that incurred the legal liability, so that they could be informed and work on their own internal policies for handling courier mishaps.
I have one of those grown kids who is always getting into difficult situations. The legal Experts on JustAnswer are always there for me. They have handled many different legal questions for me, which gives me peace of mind in regard to what kind of pickle my offspring may be getting themselves into. The parenting category is also a nice resource. Sometimes you wonder if you're doing enough as a parent, or if you could be doing more. It's nice to be able to talk about these kinds of things with a professional and get their feedback.
The assistance they have provided was excellent. All my concerns were addressed and the lawyer explained it in very detailed way
He helped me even though in the end I didn't really need it. I could of done it myself but had a couple questions about stuff and he helped me.
Very courteous, respectful and helpful conducted himself extremely professionally I was impressed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members