JustAnswer has a rating of 4.3 stars from 9,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
I was going in circles trying to figure out my JavaScript error. The error was located quickly and the presented solution fixed the problem. Very happy.
My dog ate a petrified mouse. At seven pm She puked A couple of times. I was very worried that she was really sick. I was, i'm sure where I could take her to A vet at this time of night. So I googled the problem. Just ask came up in the search bar. So I contacted it. After 25 minutes or so, Dr. Black texted me. We discussed options and possible problems with my dog. He told me what to do for her. The next morning she was back to her normal self. I am very grateful for Dr Black and Just Ask... Thank you.
This is an impressive service. The initial chat was responded to immediately, politely and efficiently. They then contacted a consultant who quickly provided excellent professional assistance..
Dr. Brazzell was both informative and double checked on the amount of Neumans health risk during toxmedication ingestion.
Will definitely continue using Just Answer in the future.
Dealing with big corporations is never easy and time consuming. Even with the knowledge i have it was extremely reassuring i was on the right path, with the excellent advice.
Thank you
Appraiser did not continue with chat and I'm being charge for the monthly subscription even tho it said refundable, $5 to chat and subscription for $45 monthly, $50 charge, very suspicious site!
Hello Catherine,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I was having non- connectivity issues between my tv and home wi-fi. First time and it was weird. Did a Google search and this option with JustAnswer popped up. It was a good experience, my technician, Carl Davis, was great. I felt like my big brother was helping me. Thanks Carl!
Dr Mike was quick to respond and gave me very easy to understand answers. He also gave me options on items my dog required for his skin issues. He asked questions and asked for pictures to be sure he was understanding my explanation. I will ask for him again if I need help. Great Job Dr. Mike!
Our dog got into some holiday chocolate and the vet helped us calculate that the amount ingested was mild. We monitored her through the night and she was fine. Saved us an expensive emergency vet bill.
Puppy had gotten into a capsule of an OTC product I'm taking-Renew. The vet assured me that there was nothing in the product that would seriously harm my puppy
I was helped by Joey for a quite technical issue with my truck, he was able to tell me that the sensor i installed did not match the previous sensor on the truck. I was impressed.
First tech couldn't help, second tech got me a quick and correct answer. Cost NZ$70. Good value. I cancelled my membership because my question was answered and I didn't need a monthly subscription.
Had a broken pin on the com cable on my helix 9 mega g4n and Shawn got me the link to purchase a new cable. He gave excellent advice and communication. Very pleased.
The trazodone from my vet are way too large to for my 7yo dog to swallow... mine are smaller, I wanted to know if I could give her mine. Dr. Emily called me within minutes. Advised me on the dosages per MG to give her. I'm extremely happy that I found the right site to get help.
The tech assigned to me really knew his stuff. He diagnosed and helped me to rectify a problem that was driving me crazy. I was close to canceling HULU. Now all is well and I'm happily watching my programs thanks to Josh@
I had a quick legal question but when I called my local law firms, I got the run around or they wanted a retainer before I even spoke to a lawyer. JustAnswer was perfect! I asked my question and the lawyer provided me with an answer and even more details I wasn't even aware of. JustAnswer is genius! Thank you.
The advice given was based on the information provided by me describing the situation and my dog's history. The vet reassured me that the amount of chocolate that my dog consumed was well below the threshold for concern. This gave me peace of mind and saved a trip to the emergency vet and or possibly needing to induce vomiting.
Perfect behaviour from the doctor, very pleasant to deal with, only the difference in our country's rules make a difference, but as for professional behaviour I'd say the Dr is one I'd see if in the same country
I have been a member for many many years. JA is like having a wise old uncle as a valued member of my family. They know the right answer to every question posed.
I have been a subscriber for many many years and dont know what I would do without Just Answer.com. I have asked questions on every topic imaginable and always received good to great answers which either gave me exactly what I was seeking or put me on the right path to an answer. I love Just Answer and its a permanent member of my family!
My Trane thermostat was showing a red signal. Without my manual, I needed to know what it meant. My questions were answered immediately. No need to call a technician now. I am thankful!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello,
We're glad to hear that you received the advice you needed. However, we noticed that you left a two-star rating.
Your feedback is important to us, and we'd love to know how we can improve your experience. If there's anything we can do to make things right, please let us know.
Thank you for giving us the opportunity to assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645