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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,206
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Texas
1 review
0 helpful votes
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Knowlegable.
May 3, 2025

Rajesh was brilliant he knew everything. He went through three different options on three different providers and the result was my security provider.

Date of experience: April 23, 2025
Pennsylvania
1 review
0 helpful votes
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A place to get the correct information.
January 11, 2025

Well, I did everything that I learned from YouTube about how to troubleshoot an Opal Counter Top Ice Machine. But there was one thing I couldn't find out about the compressor. Then I contacted JustAnswer and within 20 minutes I received a call from Mark and after speaking with him he answered all of questions I had after he had me explain what steps have I already done. He targeted this issue I had. Sorry to say the compressor had lost its charge. I was recommended to buy new because in this case was not worth putting something new into the older machine. I have contacted JustAnswer before about a refrigerator ice maker they told me exactly what to do to fix that.

Date of experience: January 1, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello James,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Mexico
1 review
0 helpful votes
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Great assistant but need to speak to Apple Directly
February 10, 2025

While the person who assisted me was terrific - it's really a way for Apple to avoid speaking g directly with its customers. Not happy with Apple but your person was good.

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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I spoke with a very nice gentleman who answered my questions completely and knowledgeably. He was very patient with my many questions which I appreciate

Date of experience: April 29, 2025
Michigan
1 review
0 helpful votes
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Quick, easy and thorough information
March 5, 2025

For what I was looking for, which was essentially a ballpark idea in a very little amount of time, with a only a little effort, this method was fantastic.

Date of experience: February 23, 2025
Maryland
1 review
0 helpful votes
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Amazing
March 3, 2025

I needed help identifying a piece of artwork prior to selling it. I was able to get enough information to know what it was worth and that I felt comfortable selling it.

Date of experience: February 21, 2025
Pennsylvania
1 review
0 helpful votes
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Great job very helpful
February 19, 2025

The expert really helped me figure out exactly what I need to do, exactly what I need to look for. He was very kind. He was not condescending in anyway. Very encouraging and helpful.

Date of experience: February 9, 2025
California
1 review
0 helpful votes
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Trying to fix my email
April 18, 2025

They were helpful. They were quick. They were patient. They understood exactly what I needed it and they did an outstanding job helping me get the right answer.

Date of experience: April 8, 2025
Virginia
1 review
0 helpful votes
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Good ideas given..
January 25, 2025

I'm retired maintenance. Was good to bounce ideas off experienced furnace tech. He gave me good ideas I didn't think of. Still a work in progress. Need to some other tools to try advice.

Date of experience: January 15, 2025
New Mexico
1 review
0 helpful votes
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Rv springs
April 17, 2025

What I needed to know was who I needed to talk to to find parts he told me it was Dexter gave me the phone numbers and I'm talking to them shortly. Thank you.

Date of experience: April 7, 2025
Maryland
1 review
0 helpful votes
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Assistant
February 10, 2025

I explained the house phone issue and held the phone to my cell so the tech could hear and he immediately knew what the problem was and set up an appointment for Verizon to come out

Date of experience: January 31, 2025
Germany
1 review
0 helpful votes
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Small Claim
February 26, 2025

Takes time to answer and explains the question clearly
Fast and service was excellent, easy to followed
Very professional and takes time to answer the question

Date of experience: February 16, 2025
Canada
1 review
0 helpful votes
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Tracking a parcel from Florida to Canada.
January 25, 2025

I couldn't get any daily details with my tracking number after 3 days. The expert with JustAnswer tracked it down for me in just a few minutes. Great 👍

Date of experience: January 15, 2025
Kansas
1 review
0 helpful votes
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Brian saved the day!
February 11, 2025

I spent 3 hours "chatting" and got NOWHERE! I got a call finally from Brian and I was fixed in about 15 minutes! Phone calls are so much better! I despise "chat"! Brian was wonderful!

Date of experience: February 1, 2025
West Virginia
1 review
0 helpful votes
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Unrealistic.
January 25, 2025

Waited 27 minutes for a call. When called they asked for my full name and before I could finish writing it they disconnected me. Never to return. Scammed out of $5

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Albert,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-808-0645

California
7 reviews
3 helpful votes
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Getting cheated
April 18, 2025

On 30 March I was charged $55.00. When I read what the charged was I exited the program right away before getting an answer. They charged me anyway. I do not recommend this website!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 30, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

California
1 review
0 helpful votes
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Strong effort and good results
January 1, 2025

Technical support assistance went through all the steps to solve the problem and referred me to the tech support line. This tech completed the job and verified my need for a new printer which I have accepted so I can get on with the convenience of a home printer access through my iPhone. Thanks

Date of experience: December 22, 2024
Florida
1 review
0 helpful votes
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Pleasantly surprised
February 23, 2025

I didn't initially hear everything I wanted to hear, but I did hear what I needed to hear. So I had to explain more thoroughly in response to good questions.

Date of experience: February 13, 2025
Illinois
1 review
0 helpful votes
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Great Experience
March 15, 2025

I had never used, or needed to use, this service. But, I can honestly say my first experience was very positive. In fact, accidentally I read it four stars. It should be five stars, but I couldn't go back in and edit my rating. The Appraiser, should be five stars, he did a very good job. Over and above.

Date of experience: March 5, 2025
Hawaii
1 review
0 helpful votes
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Literal life saver
March 8, 2025

This phone call saved my boys life, actually. If she hadn't told me to get emergency care immediately he would have died from a blockage that I didn't even know existed. I'm beyond happy I talked to her and she was so nice-she obviously cared that Kurt got help. It was really sweet and I appreciate her so much!

Date of experience: February 26, 2025