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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,205
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Michigan
1 review
0 helpful votes
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No happy
February 19, 2025

They answer all my questions and everything then they tell me it's only going to cost me $5 then I went to look at my account and they took $46 out as well as the five.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Misty,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

South Carolina
1 review
0 helpful votes
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NOT GOOD
January 27, 2025

Matthew was not familiar with the hidden turn table in my whirlpool model. He told me to take the turn table out, clean out the crumbs, and make sure it was placed on the cog correctly. I would need a service manual some metric tools and who knows what else. You could tell that he thought he was talking to an idiot that wouldn't do this first before calling for service.

The kicker, THEY CHARGED MY CREDIT CARD $47.00. I'M SO SICK OF BEING TAKEN ADVANTAGE OF!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Gayle,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Mississippi
3 reviews
0 helpful votes
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My ge profile wouldn't start. The technician explained what i needed to do and why, he told me to unplug it for 6 minutes and try again. And now it works.

Date of experience: March 25, 2025
Canada
1 review
0 helpful votes
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Quick relief
May 10, 2025

I have a cat with a blister on his elbow.
I just wanted to make sure it wasn't serious.
Dr. Bruce helped me with a clear explanation and I'm relieved now

Date of experience: April 30, 2025
Wisconsin
1 review
0 helpful votes
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Frenchie Shi'thead ate poison
March 12, 2025

My Frenchie grabbed some poison and ran. I was able to get most out of his mouth but was obviously concerned. The vet was reassuring and helpful. All turned out fine.

Date of experience: March 2, 2025
Arizona
1 review
0 helpful votes
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It was extreamly difficult situation and hard to understand each other but it all worked out we will find out after talking to customer services due to numbers not being correct?

Date of experience: April 9, 2025
Georgia
1 review
0 helpful votes
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I needed her
April 3, 2025

I just appreciated her calmness so much. She was very compassionate, understanding, and took her time with me because I was extremely emotional.
Thank you so much

Date of experience: March 24, 2025
Texas
1 review
0 helpful votes
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No response and still charged
March 15, 2025

I received a phone call while on the phone then told I would be called back 10 minutes later. I messaged a few times, but didn't receive a call or message back.

Date of experience: March 5, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Illinois
1 review
0 helpful votes
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NordNPN - refund
April 25, 2025

I was charged $42.00 and I was under the impression that it would be $1.00 and then refunded. I would like my money refunded as soon as possible. Thank you. Anna Armstrong

Date of experience: April 15, 2025
JustAnswer S. JustAnswer Rep
3 weeks ago

Hello Anna,

Thank you for trying JustAnswer.

We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.

Please let us know if we can help with anything else.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645

New York
1 review
0 helpful votes
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Airline question
March 1, 2025

I was on an airline website trying to resolve and issues and I honesty thought the customer service was someone from the website! I didn't realize it was a lawyer. When I did I closed out of it..

Date of experience: February 19, 2025
Jamaica
1 review
0 helpful votes
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Exceptional service
April 13, 2025

It was a pleasant experience for a frustrating issue. The technician was professional and patient, but most importantly personable. I actually enjoyed the experience.

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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The Vet was extremely helpful
March 9, 2025

The vet was genuinely concerned about my dog and made me feel like a person and not a number! She was very helpful in making me feel better about my situation

Date of experience: February 27, 2025
Ohio
1 review
0 helpful votes
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They definitely ease your mind
March 11, 2025

This is an amazing site and the experts on here really help you out and give you the best advice possible and are very friendly and knowledgeable and willing to help

Date of experience: March 1, 2025
Ohio
1 review
0 helpful votes
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Publishing scam
March 28, 2025

When I told her what being said to me. She told me what to look for and ask if I had given any banking info. I said no. She told me that it was defiantly a scam. So helpful.

Date of experience: March 18, 2025
Minnesota
1 review
0 helpful votes
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Alex is concise and extremely informative
January 26, 2025

Alex does not waste your time he is concise and accurate as to where efforts should be concentrated and what actions are most urgent. Which is more than you get from an hourly or bundled atty.

Date of experience: January 16, 2025
Virginia
1 review
0 helpful votes
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Expert advice.
March 1, 2025

Ryan knew exactly what was wrong & how to fix it. It worked & I didn't have to call a service tec & probably saved a lot of money on a service call. Thanks Ryan.

Date of experience: February 18, 2025
California
1 review
0 helpful votes
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Easy, quick, affordable pet care
March 16, 2025

Accidentally overlapped two medications for my senior dog- google said BAD. So I needed immediate advice, and I got great immediate feedback quickly and with empathy.

Date of experience: March 6, 2025
Washington
1 review
0 helpful votes
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Super Convenient
January 1, 2025

With my hectic schedule and not being able yo run my puppy into the vet immediately, I was able to get a licensed vets direct suggestions remotely so that i could easily assess if I needed to rearrange my life to get her in or not. It was definitely worth it and all is good because of it.

Date of experience: December 20, 2024
Texas
1 review
0 helpful votes
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Knowlegable.
May 3, 2025

Rajesh was brilliant he knew everything. He went through three different options on three different providers and the result was my security provider.

Date of experience: April 23, 2025
Pennsylvania
1 review
0 helpful votes
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A place to get the correct information.
January 11, 2025

Well, I did everything that I learned from YouTube about how to troubleshoot an Opal Counter Top Ice Machine. But there was one thing I couldn't find out about the compressor. Then I contacted JustAnswer and within 20 minutes I received a call from Mark and after speaking with him he answered all of questions I had after he had me explain what steps have I already done. He targeted this issue I had. Sorry to say the compressor had lost its charge. I was recommended to buy new because in this case was not worth putting something new into the older machine. I have contacted JustAnswer before about a refrigerator ice maker they told me exactly what to do to fix that.

Date of experience: January 1, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello James,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645