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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,204
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Alaska
1 review
0 helpful votes
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Matthew did a great job.
February 1, 2025

Matthew provided professional help in getting my email set up on my new MacBook Air computer. All directions were very clear and questions were answered quickly.

Date of experience: January 22, 2025
New York
1 review
0 helpful votes
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Thank you
January 1, 2025

I was away from home at work, and my daughter called with some concern about our cat making choking noises and being very restless. The vet gave us some good ideas on things to watch for and helped my daughter calm down since she was home with the cat alone.

Date of experience: December 22, 2024
Wisconsin
1 review
0 helpful votes
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Great service
March 9, 2025

Being able to talk to a vet and get advice at a low cost was absolutely wonderful. She was well informed, listened to my concerns and offered great complete advice with making me feel rushed. My dog is doing great now and I am so thankful for this much needed service

Date of experience: February 27, 2025
Washington
1 review
0 helpful votes
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Chat line help
December 25, 2024

Chat line was tedious, but the vet did help and dog is improving after probably ingesting something which caused apparent hallucinations. We have wild mushrooms growing outside after the rain, but we never saw her ingest anything. It's still a mystery.

Date of experience: December 15, 2024
Washington
1 review
0 helpful votes
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Deleted business reviews by Google.
March 15, 2025

I was transfer to justanswer by stupid chat bot. I needed help with Google destroying my business by deleting my clients reviews. However just answer representative professiinaly helped me explaining my future steps.

Date of experience: March 5, 2025
Missouri
1 review
0 helpful votes
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Good info
February 1, 2025

I thought I was getting an appraisal, was given a bottom number but not a real estate. However they sent me to another site and they were very helpful. Would I use this service again. Yes.

Date of experience: January 22, 2025
Pennsylvania
1 review
0 helpful votes
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Knowing chocolate is toxic to dogs, I googled for direction on what to do. Found a link to JustAnswer and was connected to a vet in@3 minutes! The vet provided quick and detailed instructions on how to induce vomiting and provided after care instructions. Bailey's amount of chocolate ingestion required this action. The vet was online chatting the entire time! Bailey is doing fine and I was able to avoid a costly and time consuming vet visit. It was a great experience in fixing what could have been a devastating situation.

Date of experience: December 22, 2024
Canada
1 review
0 helpful votes
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We had intense conversation and have not finished. I worked fixing the problem finding menu items and installing software. During this process you popup window pops up with the request to rate your representative - it disturbed me. This pop up window was annoying and I clicked anything (3 stars) to remove it. Do not disturb chat with you representative with rate question!
At the end I would give 5 stars to the representative but I cannot change this 3 stars after.

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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So incredibly helpful
March 30, 2025

She was amazing helped me so much eased my worries and anxiety instantly. I was able to call my vet and get my dog in today to get an injection and get him the help he needs

Date of experience: March 20, 2025
Utah
1 review
0 helpful votes
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Problems accessing onecontrolbraking
April 29, 2025

After numerous attempts to access the and five password rests. The app still does not allow access. Your technical assistance was great but the app sucks

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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I went from anxiety to having a peace of mind
December 25, 2024

If I did not go through JustAnswer, I would have wasted a lot of time and money on legal fees. With no outcome. This is the first step everyone should take whenever they are in need of advice. They are quick, personable and knowledgeable!

Date of experience: December 15, 2024
Washington
1 review
0 helpful votes
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Estate Sale painting
May 13, 2025

I felt I was asked all of the pertinent questions to obtain an honest, professional response.
It was quick and to the point and my assessor was very helpful navigating me through the process!

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Horrible Service
January 10, 2025

I can't believe I paid for zero decent advice or direction from a person called Ian. My question was where was the fuse that control my electric seat in my 2014 Jayco Seneca 37 FS motorhome that was not working. I explained that I had no blown fuses in the two boxes in the motor compartment of the motorhome. He told me to look under or around the steering wheel. I quickly told him there was no fuse box anywhere around the drivers side cab location. He responded it must be in the two boxes that I told him I already looked and that was it. He left the chat with no further responses, nothing about maybe he did not know and would get me further assistance, NOTHING.

Date of experience: December 30, 2024
JustAnswer S. JustAnswer Rep
4 months ago

Hello Robert,

Thank you for reaching out to us.

If a customer is unhappy with an answer or prefers a different Expert, they can opt the Expert out to work with someone else. You can also ask the Expert to opt out if you would like to work with a different Expert.

To return to your question page, simply log in to your account and click the 'My Questions' link at the top of the page. Next, select the question you are working on and post your comments in the reply box. Whenever an Expert responds to your question, you will receive an email notification with a link that takes you directly to your account and the conversation.

Please let us know if we can assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Virginia
1 review
0 helpful votes
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Very Helpful and Patient
April 28, 2025

I had a unique situation where I needed a temporary fix and it was perfect! There was no wait time and I was connected with a mechanic who could answer my questions and help me out!

Date of experience: April 18, 2025
New York
1 review
1 helpful vote
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Quick helpful advice
March 5, 2025

We had an eight month old, based and spayed cat die suddenly and were concerned for our other three cats who seem to be doing fine. After reviewing the symptoms we agreed it was likely kidney failure perhaps brought on by a poison. We looked at poisonous plants and discovered our jade plant and an additional plant may have been the culprit. We were also given recommendations for the other cats as well. Highly recommend

Date of experience: February 23, 2025
Texas
1 review
0 helpful votes
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I just love this community!
February 28, 2025

So helpful, you can come here and find out just about anything. The fact you can connect with a real person and come back to them time and time again is just the best thing ever!

Date of experience: February 18, 2025
North Carolina
1 review
0 helpful votes
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My dryer would no "catch" when the start button was pressed. Matthew's response was immediate and he was able to diagnose the problem right away from my detailed description and answers to his questions. He sent me a great video describing how to open up the dryer and verify his diagnosis: a broken drive belt that needs to be replaced. That was indeed what the problem was. That same video also shows how to replace it. I will now order a new belt and do the replacement. Matthew said he would answer any questions I have when I do that. I am extremely happy with the help i got from Matthew and Just Answer.

Date of experience: December 22, 2024
California
1 review
0 helpful votes
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Uncertainty with my own observation
February 11, 2025

I was kind of debating in my mind what I thought was wrong with my dog and if I should take her to a veterinarian on Sunday afternoon or what so I got so I found this place online and I got the answers that I needed confirmation tomorrow

Date of experience: February 1, 2025
Massachusetts
1 review
0 helpful votes
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I was sucked in to have a question answered by saying all I had to pay was a $5.00 refundable payment. When I said ok my PayPal was charged $34.00! What a scam!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
Michigan
1 review
0 helpful votes
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No happy
February 19, 2025

They answer all my questions and everything then they tell me it's only going to cost me $5 then I went to look at my account and they took $46 out as well as the five.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Misty,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645