JustAnswer has a rating of 4.3 stars from 9,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Directions are not all clear. I did get help from a technical expert, but the Appraisal expert I was using was the most help, talking me through the process once.
My contact with Jarid was very helpful, he understood my problem and immediately gave me a solution including a video of the procedure of how to repair my appliance.
Photo shop was extremely confusing when trying to cancel my subscription. Kept sending me to all sorts of unhelpful pages. Why does everything have to be so confusing?
Mother in law hit something and locked up microwave. They were very quick to call and help fix it. Very courteous and kind. Highly recommend everyone using them.
The tech was very nice and well informed but was not able to solve my problem. She transferred me to an Apple tech who was able to resolve the problem in minutes.
The answer was adequate, but all I wanted is an answer to a one time question. I didn't want to join any membership! You advertised it would cost $5 ….but once I paid, it said I joined membership for $45! I cancelled this "automatic renewal" membership, but you still took my $45! Now I have a subscription for one year….but I will not be using your service gain!
My dog had gotten into the garbage and found some chicken bones before I noticed. I'd always heard that dogs SHOULDN'T eat chicken bones and it was on the weekend, so I couldn't call my own vet, so I found "Ask a Vet" online and got immediate and thorough help through an online chat. So thankful to get great, and immediate, help when I was so worried..
My sister has a 16 year-old dog that is the love of her life and unfortunately didn't have funds to see a veterinarian specially on a weekend show. This person gave us the detailed review of what we needed to do and to look for to make our dog comfortable. There are special people in this world. What a wonderful and uplifting experience.
Ratan was very kind and clear with his information. Was a minor question I had so wasn't much to resolve, I just wasn't sure how to move forward and he helped tremendously
Well,
I was not informed that my subscription expired and when I posted a question (to JeremiahS-226), I couldn't find his answer, yet, I was sent a request for survey to express my opinion about the quality of the service provided. How am I going to write a review if I don't know the expert that I am being asked to rate. I haven't seeing replies from a person that J.A. Is asking about. In fact, I can't find answers from this person you asked about, neither from JeremiahS-226.
THEN, I am informed that my subscription was cancelled. WHAT?
If it is cancelled? Why was I able to receive replies from Dr. Li a Dermatologist, she even attempted to contact me via telephone but the calls did not come through my phone.
I later that day continued to read and retrieve answers but I kept bring told that my subscription had been cancelled.
I then tried to pay to resubscribe but I was continually being referred to Pearl the virtual Assistsnt to help me to resubscribe but she could not help me.
We moved into a new home in a juniper forest and my dog loves to eat snow. Some of the juniper needles must've fallen on the snow. My dog Lobo started shaking and panting when the toxins hit his system. I looked up that to see what I could do and his suggestions were incredibly helpful. Lobo has pulled through and although his stomach is still queasy, all is well.
I needed a lot of help to get connected to HULU and Richard had patience, lots of patience! Give that man a raise and brownie points by the basketful!.
I'm on with HULU and I am thrilled!
- Yvonne
I had a situation where I bought tickets from SeatGeek and the tickets needed to be transferred to AXS for authenticity for a concert.
I was in need of direct communication with the 2 companies mentioned above. I was helped with direct phone numbers to the companies.
Speaking with DrDrago was a great service. I hope I can find a different pair of Kuru shoes that work for me.Thank you for providing such custom help!
Suffering from acute anxiety and depression Thom really put me at ease. Anxiety is a heightened awareness of things around you constantly the nervousness the sleeplessness anticipation! Thom related to my situation and put me at ease,gave me hope for my cause and the cause of the Unseen disease. I want to fight not just for myself but for everybody who suffers from something that nobody else can't physically see, Thom isthmus person to handle that challenge! At first giving my credit card over the phone is always a No-No with me and I thought It might be a fraud, however Thom did call and I'll tell you what from the past few months of the trauma I've suffered at the hands of a conglomerate like McDonald's a single man came into my life and said there's hope!...10 Stars
I did not know how to access my fuse box in my Bentley, so I called and Daniel called me back and he was excellent on the information what he gave me and he even told me which fuses to look for to check for my car seat heaters
All emails and pictures of chats will be forwarded to Roseann at channel 7 eyewitness so other people will understand the disclaimer more transparently along with your unclear misleading one time $5 fee linked to unclear membership. Thank you for the one person who finally got back to me after I informed him of my complaints and charges. Thank you for the attention to this matter.
Hello,
Thank you for reaching out and sharing your concerns. We apologize for any confusion caused by our billing process and for the frustration you experienced with our service.
We appreciate your feedback regarding the unclear membership fee and the interactions you had with our team. Please know that we take your concerns seriously, and as a resolution, we have processed a refund for you.
We truly value your time and patience throughout this matter. If you have any further questions or concerns, please feel free to reach out.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
Clear answers very understanding of issues gave excellent legal advice for my problems. I am a paralegal so I have some knowledge of the law. However I am not an attorney and I needed legal advice
Max and Maggie 9 month old aluskies ate a kg of milk chocolate chips. Vet walked me thru all scenarios, it calmed me and my dogs are back to normal today. Saved me $ and the advice was spot on. Will go this route again. Thankyou so much!
I use Justanswer all the time and am amazed at how they always come through with a professional accurate, detailed answer. Within minutes an attorney contarcts me, asks further questions, then comes back with my answer. This is an invaluable service no one should be without.i was
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello Suzanne,
Thank you for sharing your experience. I hope we’ve provided the clarity you needed. If there’s anything more I can assist you with, please don’t hesitate to reach out to me.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645