business logo of JustAnswer

JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
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How would you rate JustAnswer?
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Washington
1 review
0 helpful votes
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Directions are not all clear. I did get help from a technical expert, but the Appraisal expert I was using was the most help, talking me through the process once.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Suzanne,

Thank you for sharing your experience. I hope we’ve provided the clarity you needed. If there’s anything more I can assist you with, please don’t hesitate to reach out to me.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Uruguay
1 review
0 helpful votes
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Fast solution
March 17, 2025

My contact with Jarid was very helpful, he understood my problem and immediately gave me a solution including a video of the procedure of how to repair my appliance.

Date of experience: March 7, 2025
Michigan
1 review
0 helpful votes
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Samuel was a great help
January 26, 2025

Photo shop was extremely confusing when trying to cancel my subscription. Kept sending me to all sorts of unhelpful pages. Why does everything have to be so confusing?

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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Microwave Working again
January 26, 2025

Mother in law hit something and locked up microwave. They were very quick to call and help fix it. Very courteous and kind. Highly recommend everyone using them.

Date of experience: January 16, 2025
Pennsylvania
1 review
0 helpful votes
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Email problem
February 11, 2025

The tech was very nice and well informed but was not able to solve my problem. She transferred me to an Apple tech who was able to resolve the problem in minutes.

Date of experience: February 1, 2025
Germany
1 review
0 helpful votes
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Tiffin Motor Coach
December 29, 2024

The answer was adequate, but all I wanted is an answer to a one time question. I didn't want to join any membership! You advertised it would cost $5 ….but once I paid, it said I joined membership for $45! I cancelled this "automatic renewal" membership, but you still took my $45! Now I have a subscription for one year….but I will not be using your service gain!

Date of experience: December 19, 2024
Maine
1 review
0 helpful votes
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A Scary Dog Situation
May 8, 2025

My dog had gotten into the garbage and found some chicken bones before I noticed. I'd always heard that dogs SHOULDN'T eat chicken bones and it was on the weekend, so I couldn't call my own vet, so I found "Ask a Vet" online and got immediate and thorough help through an online chat. So thankful to get great, and immediate, help when I was so worried..

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Unbelievable Caring Veterinarian. God Bless
December 25, 2024

My sister has a 16 year-old dog that is the love of her life and unfortunately didn't have funds to see a veterinarian specially on a weekend show. This person gave us the detailed review of what we needed to do and to look for to make our dog comfortable. There are special people in this world. What a wonderful and uplifting experience.

Date of experience: December 15, 2024
Oklahoma
1 review
0 helpful votes
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Easy and kind
May 10, 2025

Ratan was very kind and clear with his information. Was a minor question I had so wasn't much to resolve, I just wasn't sure how to move forward and he helped tremendously

Date of experience: April 30, 2025
Oregon
1 review
0 helpful votes
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Concerns about business operations
January 25, 2025

Well,
I was not informed that my subscription expired and when I posted a question (to JeremiahS-226), I couldn't find his answer, yet, I was sent a request for survey to express my opinion about the quality of the service provided. How am I going to write a review if I don't know the expert that I am being asked to rate. I haven't seeing replies from a person that J.A. Is asking about. In fact, I can't find answers from this person you asked about, neither from JeremiahS-226.
THEN, I am informed that my subscription was cancelled. WHAT?
If it is cancelled? Why was I able to receive replies from Dr. Li a Dermatologist, she even attempted to contact me via telephone but the calls did not come through my phone.
I later that day continued to read and retrieve answers but I kept bring told that my subscription had been cancelled.
I then tried to pay to resubscribe but I was continually being referred to Pearl the virtual Assistsnt to help me to resubscribe but she could not help me.

Date of experience: January 14, 2025
Canada
1 review
0 helpful votes
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Juniper toxic for my dog
March 10, 2025

We moved into a new home in a juniper forest and my dog loves to eat snow. Some of the juniper needles must've fallen on the snow. My dog Lobo started shaking and panting when the toxins hit his system. I looked up that to see what I could do and his suggestions were incredibly helpful. Lobo has pulled through and although his stomach is still queasy, all is well.

Date of experience: February 27, 2025
California
4 reviews
0 helpful votes
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Richard was fabulous!
March 2, 2025

I needed a lot of help to get connected to HULU and Richard had patience, lots of patience! Give that man a raise and brownie points by the basketful!.

I'm on with HULU and I am thrilled!

- Yvonne

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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Helped with missing tickets for a concert.
March 13, 2025

I had a situation where I bought tickets from SeatGeek and the tickets needed to be transferred to AXS for authenticity for a concert.
I was in need of direct communication with the 2 companies mentioned above. I was helped with direct phone numbers to the companies.

Date of experience: March 3, 2025
New Jersey
1 review
0 helpful votes
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Custom service
March 4, 2025

Speaking with DrDrago was a great service. I hope I can find a different pair of Kuru shoes that work for me.Thank you for providing such custom help!

Date of experience: February 22, 2025
Canada
1 review
0 helpful votes
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Awesome
March 2, 2025

Suffering from acute anxiety and depression Thom really put me at ease. Anxiety is a heightened awareness of things around you constantly the nervousness the sleeplessness anticipation! Thom related to my situation and put me at ease,gave me hope for my cause and the cause of the Unseen disease. I want to fight not just for myself but for everybody who suffers from something that nobody else can't physically see, Thom isthmus person to handle that challenge! At first giving my credit card over the phone is always a No-No with me and I thought It might be a fraud, however Thom did call and I'll tell you what from the past few months of the trauma I've suffered at the hands of a conglomerate like McDonald's a single man came into my life and said there's hope!...10 Stars

Date of experience: February 20, 2025
Georgia
1 review
0 helpful votes
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Fuse box
January 10, 2025

I did not know how to access my fuse box in my Bentley, so I called and Daniel called me back and he was excellent on the information what he gave me and he even told me which fuses to look for to check for my car seat heaters

Date of experience: December 31, 2024
New York
1 review
0 helpful votes
Follow Linda L.
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All emails and pictures of chats will be forwarded to Roseann at channel 7 eyewitness so other people will understand the disclaimer more transparently along with your unclear misleading one time $5 fee linked to unclear membership. Thank you for the one person who finally got back to me after I informed him of my complaints and charges. Thank you for the attention to this matter.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello,

Thank you for reaching out and sharing your concerns. We apologize for any confusion caused by our billing process and for the frustration you experienced with our service.

We appreciate your feedback regarding the unclear membership fee and the interactions you had with our team. Please know that we take your concerns seriously, and as a resolution, we have processed a refund for you.

We truly value your time and patience throughout this matter. If you have any further questions or concerns, please feel free to reach out.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Maryland
1 review
0 helpful votes
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Clear answers very understanding of issues gave excellent legal advice for my problems. I am a paralegal so I have some knowledge of the law. However I am not an attorney and I needed legal advice

Date of experience: March 1, 2025
Canada
1 review
0 helpful votes
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Max and Maggie
December 25, 2024

Max and Maggie 9 month old aluskies ate a kg of milk chocolate chips. Vet walked me thru all scenarios, it calmed me and my dogs are back to normal today. Saved me $ and the advice was spot on. Will go this route again. Thankyou so much!

Date of experience: December 15, 2024
Texas
1 review
0 helpful votes
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Always a succinct,educated, answer!
December 25, 2024

I use Justanswer all the time and am amazed at how they always come through with a professional accurate, detailed answer. Within minutes an attorney contarcts me, asks further questions, then comes back with my answer. This is an invaluable service no one should be without.i was

Date of experience: December 15, 2024