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JustAnswerReviews 12,997

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Oklahoma
1 review
0 helpful votes
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Excellent Service
February 12, 2025

Very professional, affordable, and reliable! Great Service 👍🏾

Date of experience: February 2, 2025
Ohio
1 review
1 helpful vote
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Helped me through a stressful event.
February 12, 2025

My dog had gotten into my THC edibles while I was at work, the veterinarian was incredibly attentive on walking me through what was happening and what would happen after the fact. I live in an incredibly isolated area and there were no emergency vets locally that would have been able to respond even half as quickly. Truly helped my dog and I through a very scary event.

Date of experience: February 2, 2025
Canada
1 review
0 helpful votes
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Very pleasant and friendly conversation
February 12, 2025

Even if English is not my usual language, the expert was patient and helpful. His calm guidance helped me solve my problem.

Date of experience: February 2, 2025
Massachusetts
1 review
0 helpful votes
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My mind is at ease
February 12, 2025

Very happy with the technician named Thomas answered all my questions very experienced I kind of already knew that but just me and my mind at ease but everybody knows how slimy use car dealers are going to take advantage of my wife and now I have the answer I couldn't be happier thank you

Date of experience: February 1, 2025
Arizona
1 review
0 helpful votes
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My rights
February 12, 2025

I am so far impress with what some answer I got and directing me in the to right direction.

Date of experience: February 2, 2025
Canada
1 review
0 helpful votes
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The MOST satisfied
February 12, 2025

I have signed up for a month here and there over the years and if someone was ever needed in an ad, that would be me! I LOVE justanswer and the help I have received in every experience has been informative, extremely useful, and had an immeasurable impact on the amount of money I didn't have to spend because of amazing help, and to my stress level when I needed advice in a tight time frame. I can't express enough about how much I love this service.

Date of experience: February 2, 2025
Michigan
1 review
0 helpful votes
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Kenmore washer issues
February 12, 2025

Matt was great. Knowledgeable and friendly. I was aware of the $5 cut but was surprised to also see a $28 charge

Date of experience: February 2, 2025
Texas
1 review
0 helpful votes
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The Real Deal
February 12, 2025

Describe your issue in detail. You will receive an expert response.

Date of experience: February 2, 2025
Canada
1 review
0 helpful votes
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Scared!
February 12, 2025

My 11mo old lab/border collie mix ate some white chocolate Hershey's Kisses and we only realized it when we discovered little foil wrappers all over her bed. Through the online chat, Dr Mark Nunez reassured me that our Poppy should not suffer any adverse consequences based on the amount she consumed giving me much needed peace of mind. So happy to have this service available!

Date of experience: February 2, 2025
Mississippi
1 review
0 helpful votes
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Excellent!
February 12, 2025

The person who helped me was extremely patient and helpful and now I have my music again!

Date of experience: February 2, 2025
Colorado
1 review
0 helpful votes
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Quick Professional Response
February 12, 2025

Excellent credentials and a lightening fast response! Extremely helpful and caring Veterinarian that checked back with me early the next morning! I'll definitely use this service again‼🐾🐾

Date of experience: February 2, 2025
Texas
1 review
0 helpful votes
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Dog at poison pellets
February 12, 2025

My dog ate something poisonous and they told me to induce vomiting using peroxide. He threw up within 15 minutes and doing just fine now.

Date of experience: February 1, 2025
Florida
1 review
0 helpful votes
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I was able to download Google Chrome and able to go in because it was a different browser to get to my yahoo account. It was brilliant. I appreciate your help so much.

Date of experience: February 2, 2025
New York
1 review
0 helpful votes
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Great guidance!
February 12, 2025

I'm caring for a loved one going through emotional challenges that caused medical complications. Most providers just see one or the other and want to treat only half the person. Dr. Shrink provided all encompassing information. I feel they did so in a very life- saving, dignity preserving way!

Date of experience: February 2, 2025
Georgia
1 review
1 helpful vote
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Efficient help and Guidance
February 12, 2025

The bird vet was so helpful in researching local vets for my flock. She was so thorough in explaining the situation and how to get help moving forward with a more complicated situation and getting assistance for chickens.

Date of experience: February 2, 2025
South Carolina
1 review
0 helpful votes
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Now I have to pay $19.95 to cancel services. I was not aware of these charges until after I asked the question. I agreed to a $5.00 charge. I don't need a cancellation note that cost $14.95.

Date of experience: February 2, 2025
New York
1 review
0 helpful votes
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Amanda Washing Machine
February 12, 2025

Our washing machine was stuck draining. Worse it was 7pm on a Saturday. Woody as able to diagnose the problem and offered an effective solution.

Thanks!

Date of experience: February 1, 2025
Canada
1 review
0 helpful votes
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Legal advice
February 12, 2025

Candice was very well informed pertaining to my issues. She helped me understand better the situation at hand. She definitely helped put my mind at ease a bit until I can visit with a lawyer. Highly recommend.

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
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Don Quixote Searc
February 12, 2025

I have been researching what happened to a barbary ape shipped from Gibraltar to the zoo in Columbus, Ohio in 1957 - Just Answer found a very important article. My research continues. Many thanks.

Date of experience: January 31, 2025
Georgia
1 review
0 helpful votes
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He was very knowledgeable
February 12, 2025

Thank you, that was really helpful," "You explained that clearly," "I appreciate your detailed answers," "This was a great conversation," "I feel much more informed now," or "You answered all my questions thoroughly.".

Date of experience: February 2, 2025