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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Very professional, affordable, and reliable! Great Service 👍🏾
My dog had gotten into my THC edibles while I was at work, the veterinarian was incredibly attentive on walking me through what was happening and what would happen after the fact. I live in an incredibly isolated area and there were no emergency vets locally that would have been able to respond even half as quickly. Truly helped my dog and I through a very scary event.
Even if English is not my usual language, the expert was patient and helpful. His calm guidance helped me solve my problem.
Very happy with the technician named Thomas answered all my questions very experienced I kind of already knew that but just me and my mind at ease but everybody knows how slimy use car dealers are going to take advantage of my wife and now I have the answer I couldn't be happier thank you
I have signed up for a month here and there over the years and if someone was ever needed in an ad, that would be me! I LOVE justanswer and the help I have received in every experience has been informative, extremely useful, and had an immeasurable impact on the amount of money I didn't have to spend because of amazing help, and to my stress level when I needed advice in a tight time frame. I can't express enough about how much I love this service.
Matt was great. Knowledgeable and friendly. I was aware of the $5 cut but was surprised to also see a $28 charge
Describe your issue in detail. You will receive an expert response.
My 11mo old lab/border collie mix ate some white chocolate Hershey's Kisses and we only realized it when we discovered little foil wrappers all over her bed. Through the online chat, Dr Mark Nunez reassured me that our Poppy should not suffer any adverse consequences based on the amount she consumed giving me much needed peace of mind. So happy to have this service available!
The person who helped me was extremely patient and helpful and now I have my music again!
Excellent credentials and a lightening fast response! Extremely helpful and caring Veterinarian that checked back with me early the next morning! I'll definitely use this service again‼🐾🐾
My dog ate something poisonous and they told me to induce vomiting using peroxide. He threw up within 15 minutes and doing just fine now.
I was able to download Google Chrome and able to go in because it was a different browser to get to my yahoo account. It was brilliant. I appreciate your help so much.
I'm caring for a loved one going through emotional challenges that caused medical complications. Most providers just see one or the other and want to treat only half the person. Dr. Shrink provided all encompassing information. I feel they did so in a very life- saving, dignity preserving way!
The bird vet was so helpful in researching local vets for my flock. She was so thorough in explaining the situation and how to get help moving forward with a more complicated situation and getting assistance for chickens.
Now I have to pay $19.95 to cancel services. I was not aware of these charges until after I asked the question. I agreed to a $5.00 charge. I don't need a cancellation note that cost $14.95.
Our washing machine was stuck draining. Worse it was 7pm on a Saturday. Woody as able to diagnose the problem and offered an effective solution.
Thanks!
Candice was very well informed pertaining to my issues. She helped me understand better the situation at hand. She definitely helped put my mind at ease a bit until I can visit with a lawyer. Highly recommend.
I have been researching what happened to a barbary ape shipped from Gibraltar to the zoo in Columbus, Ohio in 1957 - Just Answer found a very important article. My research continues. Many thanks.
Thank you, that was really helpful," "You explained that clearly," "I appreciate your detailed answers," "This was a great conversation," "I feel much more informed now," or "You answered all my questions thoroughly.".
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care