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JustAnswerReviews 12,995

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Florida
2 reviews
0 helpful votes
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Hard getting my point across. The second assistant really helped.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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My elderly dog was shaking incessantly for no apparent reason. I didn't know what to do; our vet's office was closed. A vet at JustAnswer reviewed the info I'd provided and quickly returned my call. We discussed possible causes as they related his medical history. She helped me perform an examination and determine a cause. She advised me to calm him down with a dose of medication we had on hand and to followup with his vet in the morning if symptoms continued. They didn't. JustAnswer saved me the expense of another ER visit.

Date of experience: February 1, 2025
Minnesota
2 reviews
0 helpful votes
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Great Service
February 11, 2025

I have used the services of just answer many times. It has been so useful! To get all of my general questions answered and pointed in the right direction is worth every penny! I cannot speak for others, but I am a very satisfied customer of just answer! Much less expensive than a personal visit to an in-town lawyer…. And advise that would have me hire a good Personal attorney if I truly need one. Just answer has helped move me forward in my life and I am grateful!

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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Helped ease my mind!
February 11, 2025

My puppy killed a bee and I was scared she would have an allergic reaction. Vet helped ease my mind and gave great advice!

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Reserch
February 11, 2025

Wonderful very fulfilling answers knowledgeable thank you for everything. Good day.

Date of experience: February 1, 2025
Tennessee
1 review
0 helpful votes
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I can now use my scanner. I would have given my tech more stars if you asked after we were done instead of when we first started.

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Starting point
February 11, 2025

I will still need to contact a local attorney eventually but I had no idea where to start with my predicament. The lawyer gave me a very simple solution as to how to approach my employer in a non confrontational manor so we can work through the issues 1 by 1. We can then have a contract drawn up that we mutually agree on. In the end both our interests will be protected. Thank you!

Date of experience: February 1, 2025
Australia
1 review
0 helpful votes
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Figured out my error
February 11, 2025

I was going in circles trying to figure out my JavaScript error. The error was located quickly and the presented solution fixed the problem. Very happy.

Date of experience: February 1, 2025
Nebraska
1 review
0 helpful votes
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Feral kitty help
February 11, 2025

I need some guidance on a sick feral kitty that I tried to help. I had been feeding him for a year; I knew he was old and he turned up very ill a couple days ago. I tried to trap him and was unable to do so. I found him deceased today; I'm heartbroken bc he was all alone. I received immediate attention on a Saturday afternoon, for my questions in the online chat and follow up with the Vet Doc.

Date of experience: February 1, 2025
Pennsylvania
1 review
0 helpful votes
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Email problem
February 11, 2025

The tech was very nice and well informed but was not able to solve my problem. She transferred me to an Apple tech who was able to resolve the problem in minutes.

Date of experience: February 1, 2025
Oklahoma
1 review
0 helpful votes
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Lynn Hamman
February 11, 2025

Austin diagnosis's will fix the problem. Once it get the right parts. He was very helpful

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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You scammed me for$47. Twice.
February 11, 2025

You were supposed to charge me $1. Refundable
And you changed me $47 dollars twice. You're crooks!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Ramon,

I hope we’ve been able to address your concerns. If you need any additional support, please don’t hesitate to reach out.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

California
1 review
0 helpful votes
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Excellent Information from Nathan
February 11, 2025

Everyone was kind and efficient on getting connected and I am very grateful

Date of experience: February 1, 2025
Oregon
2 reviews
0 helpful votes
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Your service is helpful and wonderful and I will use it again if the time should arise.
Please don't bill me for ongoing unlimited service in the future. I will call ask and pay should the service be needed.

Date of experience: February 1, 2025
Colorado
1 review
0 helpful votes
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Professionalism of Mr. Mellon
February 11, 2025

Mr. Mellon was professional, gracious, attentive and got me the info. I needed promptly. I would highly recommend him.

Date of experience: February 1, 2025
Canada
1 review
0 helpful votes
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Wrong Information
February 11, 2025

I asked about a number I was to be given when I filled out a disability tax credit form. I was told I ned the number to give to the doctor. The CPA said I don't need a number to give to the doctor. I called the CRA and told them my problem and they said I do need a number to give to my doctor. They provided what I needed, were very nice and helpful and explained everything to me. So best to go to the source to get the right informtion.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Debbie,

I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

California
1 review
0 helpful votes
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Uncertainty with my own observation
February 11, 2025

I was kind of debating in my mind what I thought was wrong with my dog and if I should take her to a veterinarian on Sunday afternoon or what so I got so I found this place online and I got the answers that I needed confirmation tomorrow

Date of experience: February 1, 2025
Canada
1 review
0 helpful votes
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Nissan Rouge
February 11, 2025

Thanks for just answer, I did not know why my car was not starting, while everything thing else was, I text just answer and they got me to a Macanic who knew what my problem was, and help me right away. Best money well spent, and I did not have to pay a garage to tow and for switch out a battery.

Date of experience: February 1, 2025
Georgia
1 review
0 helpful votes
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Needed a legal Eagle!
February 11, 2025

The Attorney that helped me was so knowledgeable and gave me great advice. I needed guidance on doing an eviction. I got all my questions answered and I felt good about how to proceed with the process. Thanks for the great advice!

Date of experience: February 1, 2025
Massachusetts
1 review
0 helpful votes
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Very helpful
February 11, 2025

Your system is difficult to use regarding David's rating I tried to give him Five stars but got stuck at one, this is my last try. Thank you David you were great

Date of experience: February 1, 2025