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JustAnswerReviews 13,002

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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Florida
1 review
0 helpful votes
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Pain Meds
February 19, 2025

It's so sad that today with all the technology like proof of current bloodworm and health records you cant get pain relief by competent doctors because we're are treated like drug Dealers looking for relief. Comon sense is gone so sad

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Denis,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Un experienced
February 19, 2025

Did not know. Basically went of google. I explained I had a 6.0 f250 power stroke dieael and he suggested checking spark plugs.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Dalton,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Amazing service
February 19, 2025

The Lady lawyer that helped me was amazing. She answered all my questions and even made be feel so hopeful and less anxious.Thank you so much! You are the best

Date of experience: February 9, 2025
Canada
2 reviews
0 helpful votes
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Confusing, long, and not helpful when I asked it my c/c would be credited he said not know what I was talking about. Asked to change the chat to a call said he was not available for a call, very disappointing

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Jess,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Nevada
1 review
0 helpful votes
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I was having trouble getting onto fubo TV and my technician who is very knowledgeable and patient walked me through the steps to get into successful viewing, thank you.

Date of experience: February 9, 2025
Nevada
1 review
0 helpful votes
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Good site. Plenty of professionals.
February 19, 2025
Updated review

Good experience.vets very well informed and professional.

Date of experience: February 9, 2025

Tommy
January 1, 2025
Previous review

My cat has been on meds for a while now. Dr. Adrien addressed most of my questions. She also suggested alternative therapy for my cat. Will contact my cat's regular vet to relay my new information.

Date of experience: December 22, 2024
South Carolina
1 review
0 helpful votes
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I asked for help
February 19, 2025

No response after almost 1 hour, after that i asked a question still no response, so... what would you do?

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Travis,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Illinois
1 review
0 helpful votes
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Return
February 19, 2025

If I could give a zero I would. All I wantef was a label and they want a photo first. I am 80 yrs old and not tech savy. I would not buy again. I was charged 59.00 for a membership I didn"t want. They sent the wrong size and I am having the headache

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello JoAnn,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

New York
1 review
0 helpful votes
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Additional help necessary
February 19, 2025

I was totally satisfied with Expert Esquire's very thorough and informative help.WeI just need additional probate specific help because we have options that he explained to us due to our legal position

Date of experience: February 9, 2025
Pennsylvania
1 review
0 helpful votes
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Great job very helpful
February 19, 2025

The expert really helped me figure out exactly what I need to do, exactly what I need to look for. He was very kind. He was not condescending in anyway. Very encouraging and helpful.

Date of experience: February 9, 2025
Canada
1 review
0 helpful votes
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Dr Emily was really helpful
February 19, 2025

My dog developed a rash (possibly from road ice or?). Being Sunday, hard to get him into a vet without paying a fortune so got great advise from Dr. Emily. Will see how he does overnight but the rash seems to have calmed from bathing and a soothing spray.

Date of experience: February 9, 2025
Washington
1 review
0 helpful votes
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GREAT EXPERIENCE WITH YOUR TECH!
February 19, 2025

I needed to redo my subscription for Office 365 Family(for my wife and I). Rasheed(I believe that's his name) was terrific. He was very patient with my lagging textpertise and continually gave me simple effective options to work my way through the process. Fabulous experience and kudos to Rasheed.

Date of experience: February 9, 2025
California
1 review
0 helpful votes
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We thought our house was going to burn
February 19, 2025

While broiling French bread in the oven, smoke started to pour out an oven beeping and error message came on and the interior light would not turn off! We did the usual things - tried to turn the oven off etc.This had never happened before. We called Just Answer,explained the problem and in 2 minutes the correct appliance repairman called. They had already briefed Dino and in 1 minute he explained what to do and what may be needed! This was on a Sat night when repairmen are usually not available and we were sure we'd burned down our house. Dino's calm professional manner was so appreciated.

Date of experience: February 8, 2025
Virginia
1 review
0 helpful votes
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What to do?
February 19, 2025

I got the answer I needed even though it was painful thank you

Date of experience: February 9, 2025
Oregon
1 review
0 helpful votes
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Manuel requested
February 19, 2025

Quick response and answered my question as I just purchased the Samsung Range with air fryer and range had no manual!

Date of experience: February 9, 2025
Florida
1 review
0 helpful votes
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He was very professional and polite.I don't know if my problem was solved. I have to go to Amazon for the answer

Date of experience: February 9, 2025
Colorado
1 review
0 helpful votes
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Thank you
February 19, 2025

I'm very frustrated at dealing with anything on the Internet passwords Wi-Fi. It's all very confusing to me. I've been trying to deal with it for years. I'm 65 years old. I was left behind when the Internet came around, but I'm slowly figuring it

Date of experience: February 9, 2025
California
1 review
0 helpful votes
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Awesome
February 19, 2025

I have been so upset with Verizon and how they messed up my email months ago when I took it in. The Tech that helped me was so patient with me since I was so upset today when I went back to Verizon and they said they couldn't help me. A Big shout out to the tech that helped me. Thank you so much. This has been a Stress for me and now I am fixed. Thank you again my friend.

Date of experience: February 9, 2025
Indiana
1 review
0 helpful votes
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My Trane thermostat was showing a red signal. Without my manual, I needed to know what it meant. My questions were answered immediately. No need to call a technician now. I am thankful!

Date of experience: February 9, 2025
Canada
1 review
0 helpful votes
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Vacuum
February 19, 2025

This was my first experience with Just Answer. I am a senior who is very wary of internet scams, so when Pearl mentioned the $2 fee but not the $53 membership fee that was automatically deducted from my account, I immediately thought "fraud" (my apologies to Pearl). However, Just Answer retuned the $53 and kept my $2 fee and, to my surprise, answered my question (I have yet to implement it, so will see if it works). I did not stay by my computer so, unfortunately, did not answer the follow-up question from the technician. I did an internet search on the site and found a good review of how it works and how to use it more effectively. I would use it again.

Date of experience: February 6, 2025