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JRailPass has a rating of 4.71 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. JRailPass ranks 434th among Travel Deals sites.
The Japan Rail Pass is worth every penny and incredibly easy to use. We picked up ours at Haneda Airport - we didn't have to queue (we later saw large queues at Ueno and other train stations in Tokyo). Of course using it on the Shinkansen is great but it's also useful on many other JR lines in all the cities throughout Japan. It makes travelling around the whole of Japan easy. Unless you plan on staying in one City it's a must for your trip to Japan.
The website is NOT an official representative for Japan Rail Pass! It's a Spanish middle man company that POSES as being official. Use utmost caution. We ordered 2 passes for over 700€. Instead of mailing the exchange order within a day as advertised we were asked to submit an authorisation code for the payment to prevent the order from being cancelled. My bank (a big European international bank) was not even able to provide such a code. This put us at risk of not getting our tickets in time. After I withdrew from the contract per Email I got my money back at least and ordered from the official site instead.
The Japan Rail Pass is worth every penny and incredibly easy to use. We picked up ours at Haneda Airport - we didn't have to queue (we later saw large queues at Ueno and other train stations in Tokyo). Of course using it on the Shinkansen is great but it's also useful on many other JR lines in all the cities throughout Japan. It makes travelling around the whole of Japan easy. Unless you plan on staying in one City it's a must for your trip to Japan.
Japón es un país muy seguro, moderno y hermoso.Tiene todo: paisajes, ríos, mares, bosque, nieve y la comida es deliciosa y saludable. Quedé enamorada de Japón. Su sistema de trasporte aún me intimida y quiero aprender a usarlo a la perfección.
Me gustaría en mi próximo viaje, adquirir un pocket wifi en el mismo aeropuerto para tener conexión y desde ahí activar mi JRP.
Gracias Japón; fue una viaje increíble.
Estimada Patria,
Te agradecemos el tiempo empleado en compartir tu opinión sobre tu experiencia con jrailpass.com. Estamos encantados de saber que nuestra plataforma ha cumplido con las expectativas.
Nuestra misión es proporcionar a nuestros clientes con una experiencia fluida y agradable a la hora de viajar en tren, y nos alegra haber sido de ayuda en el viaje.
Te deseamos lo mejor en tus futuros viajes y aventuras. No dudes en contactarnos directamente en info@jrailpass.com si alguna vez necesitas soporte de parte de nuestro equipo.
Gracias de nuevo por su apoyo.
Saludos cordiales, Leyre
Equipo JRailPass
You need to book a spot for your luggage. We hadn't realized first time but staff were very helpful. Spotless trains and always running in time. Great way to travel
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
The JR pass was very easy to use. We took the bullet train three times, used it for several local lines and used it for the Miyajima Ferry. We enjoyed the green seats and liked that we could make reservations a few days in advance for the bullet train. The staff for JR were very polite and even arranged for us to be on the C and bD seats when heading from Tokyo to Kyoto. We were able to get a GREAT view of Mount Fuji. I was very pleased with the JR pass a would recommend it to others who would be in Japan for a week or more.
Products used:
JR pass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
Good service. Everyone at the station willing to help you find your way. You may improve the communication in terms of which lines are covered by the JR pass
Hi there Salo!
We are absolutely thrilled to receive your 5-star rating and read your positive comments. It's really motivating for the team to see and it pushes us to keep working hard to deliver an exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We're delighted to have played a part in your journey and to have contributed to your unforgettable time in Japan.
We also appreciate your suggestions for how we could improve our system. We will certainly take your thoughts into consideration as we continue to better our service.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team JapanRailPass
Travel is so much easier if you have the rail pass. You won't regret buying it! There are so many JR trains to take advantage of, it's a no brainer.
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
We purchased Japan Rail passes for a recent visit to Japan. The process to exchange our vouchers for the passes to Narita Airport was quick and efficient.
The passes are super easy to use
The Japan Rail staff spoke good English (our Japanese is poor), were always helpful and courteous. We made extensive use of the Shinkansen and local trains which were always spotlessly clean, comfort and on-time! We saved about 60% from the cost of buying individual trains tickets.
We would highly recommend Japan Rail and the JR Pass.
Hey Michael!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Clara
Team Jrailpass.com
Bought the 7 day JR Pass and travelled to Japan late Aug/2023. Strategically stayed near Nagoya Station and made the area very accessible. I visited Kyoto, Osaka, Tokyo, Ise-Shima National Park, and Suzuka. The pass was very useful for far distances. Did not work for local short distances. I had to use different train lines and taxi's. Which cost extra $$.
Hey Edward!
We want to thank you for your kind words. It's really exciting and gratifying to read such positive feedback from our customers.
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete trust in our services. Transparency is a core value for us, and your feedback serves as a reassuring sign that we are on the right track.
We sincerely hope to serve you again on your future travels through Japan. It would be our honor to be a part of your journey and provide you with an exceptional experience once more.
Thank you again for your encouraging words.
Best regards, Natti
Team Jrailpass.com
Great support in each station, all trains on time. Easy to make transfers every where.very clean and extra service for food was great.
Hi Maria!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Natti
Team Jrailpass.com
The website is NOT an official representative for Japan Rail Pass! It's a Spanish middle man company that POSES as being official. Use utmost caution. We ordered 2 passes for over 700€. Instead of mailing the exchange order within a day as advertised we were asked to submit an authorisation code for the payment to prevent the order from being cancelled. My bank (a big European international bank) was not even able to provide such a code. This put us at risk of not getting our tickets in time. After I withdrew from the contract per Email I got my money back at least and ordered from the official site instead.
Dear valued customer,
We'd like to address the concerns you've raised regarding our services.
Firstly, we would like to emphasize that jrailpass.com is an authorized
Distributor of the Japan Rail Pass. Our legitimacy as an authorized seller of JR passes is backed by our official authorization to provide these passes to travelers worldwide. Any doubts or inquiries regarding our legitimacy can be resolved by referring to our Terms & Conditions:
https://www.jrailpass.com/terms-and-conditions
We take our responsibilities seriously, and our primary aim is to assist
Travelers in obtaining the Japan Rail Pass for their journeys across the
Country. We are committed to providing accurate and up-to-date information about the JR pass, as well as facilitating a seamless booking experience for our customers.
As for our refund policy, we believe in offering our customers flexibility
And options. Our refund policy is designed to provide a balance between accommodating changes in travel plans and maintaining the viability of our services. We also encourage our customers to review our terms and conditions before making a purchase.
We hope to have successfully clearified your doubts and concerns.
Warm regards,
The JRailPass.com Team
Our 14 day passes took us all over the beautiful country of Japan. Excellent value and very easy to use. We used them numerous times every day.
Hi Danielle!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
Since the order of the JR pass tickets up to the end of our trip everything has been and outstanding service. Awesome.
Products used:
JR Pass tickets and trains service at Japan.
Dear Luis,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive experience.
At Jrailpass, we are committed to providing our customers with exceptional service and making their journey through Japan as seamless as possible.
To stay updated about the amazing country of Japan, its rich culture, and all the exciting travel opportunities it offers, we invite you to follow us on Instagram. We regularly share captivating content, travel tips, and insights to enhance your Japan experience:
https://www.instagram.com/jrailpass/
Once again, thank you for choosing Jrailpass, and we look forward to serving you in the future. If you have any more questions or need assistance, please don't hesitate to reach out to us (you can do it directly through info@jrailpass.com). Safe travels!
Warm regards, Natti
Team Jrailpass.com
La mejor manera de disfrutar del JR pass, es organizándote y ver si te conviene utilizarlo, si vas a estar en una o dos ciudades, posiblemente sea mejor hacerlo sin el pase pero si vas a viajar a varias prefecturas, definitivamente te conviene.
Es la segunda vez que lo utilizo y el costo beneficio es muy bueno.
Products used:
JR pass
¡Hola!
Estamos encantados de recibir tus 5 estrellas y leer este maravilloso comentario. Nos motiva como equipo ver tales reseñas y nos empuja a seguir trabajando duro para ofrecer un servicio excepcional.
Gracias por depositar tu confianza en Jrailpass.com como compañero para explorar este extraordinario país. Estamos encantados de haber formado parte de tu viaje y de haber contribuido a que tu estancia en Japón haya sido inolvidable.
Te enviamos un cordial saludo y esperamos poder verte de nuevo en el futuro.
Saludos cordiales, Lola
El equipo de Jrailpass.com
Everything works smoothly. I received the voucher at expected time so that it's still valid when going to japan. After exchange at Haneda Airport Terminal 3, I received a ticket so that I was able to travel with specific Shinkansen. Thank you so much for this experience!
Tip for consumers:
-
Products used:
JR Railpass voucher valid for 7 days
Hi there Hang!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
If you plan to travel ACROSS Japan nationwide or likely, takimg jrpass is a must to unfold multiples possibilities to explore lots of the country has to offer for visitors!
Photo: shimonoseki straight under early morning sunrise (6am mid august)
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
Purchased the green pass. It was easy to navigate the stations once you get hang of it and how to receive seats in person at each station customer service desk. The station attendants and customer service centers at the stations are very helpful. The bullet trains are very comfortable, seats are nice and wide and spacious, clean and have wifi. Love the bullet trains. Couldn't fully navigate the website and app for train schedules and reservations. Seemed complicated so we reserved seats in person for the next journey at the customer service centers. May want to improve the website and app in English. Overall a great deal and would definitely use JR Green Pass again.
Products used:
JR Green Pass
Hi there Bobby!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com
Had the time of my life visiting Japan, and JRP helped me achieving my goals. Recommend everybody visiting Japan to do the same. Great experience fantastic land and people. No doubt i will come back.
Hey Marlon!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Natti
Team Jrailpass.com
This is a SCAM company. They are very tricky because their name is identical to the real Japan Rail Pass managed by Japan Railways Group (japanrailpass.net)
JRAILPASS.COM is predatory and is NOT an authorized seller for JR passes. Also, if you look at their business address, they are located in Spain. They have a refund policy of giving you only 85% of the total ticket cost (which they also upcharge by $50). I think the positive reviews they are receiving are people who are associating them with the real Japan Rail Pass.
Please be careful and whatever you do, DO NOT buy from them. There are only 6 authorized agents that sell JR passes outside of Japan and jrailpass.com is not one of them.
Dear valued customer,
We'd like to address the concerns you've raised regarding our services.
Firstly, we would like to emphasize that jrailpass.com is an authorized
Distributor of the Japan Rail Pass. Our legitimacy as an authorized seller of JR passes is backed by our official authorization to provide these passes to travelers worldwide. Any doubts or inquiries regarding our legitimacy can be resolved by referring to our Terms & Conditions:
https://www.jrailpass.com/terms-and-conditions
We take our responsibilities seriously, and our primary aim is to assist
Travelers in obtaining the Japan Rail Pass for their journeys across the
Country. We are committed to providing accurate and up-to-date information about the JR pass, as well as facilitating a seamless booking experience for our customers.
As for our refund policy, we believe in offering our customers flexibility
And options. Our refund policy is designed to provide a balance between accommodating changes in travel plans and maintaining the viability of our services. We also encourage our customers to review our terms and conditions before making a purchase.
We hope to have successfully clearified your doubts and concerns.
Warm regards,
The JRailPass.com Team
This is such an awesome and valuable travel pass!
I wish we could use Nozomi Shinkansen with this. I'd be happy to pay extra for it.
I think it was a great deal to buy the JR pass. All the documents were sent to my country very fast. I traveled with my family, and traveling costs around Japan were lower with that pass. We used it between cities and into the cities. I would buy it again
Products used:
Transportation pass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team JRailPass
I traveled for 3 weeks in Japan and it wouldn't have been as easy and wonderful without the JR PASS. It is cost effective, reliable and very easy to use. There is a JR office in every station and you can access almost every national train and some local lines too. Absolutely great.
Products used:
JR Pass 14 days
Hi Claudia!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team Jrailpass.com
Very easy to deal with and responsive.
Quick turn around. Such a fantastic way to get around Japan! I am already planning my next trip in a few years!
I got my JR Pass a month before my trip to Japan, and it was a great decision for my first visit to Japan. Service is great, and since arriving to the airport, JR associates were always helpful with all questions, and even ride recommendations
Products used:
JR Pass 21 days
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
If you are visiting Japan, you need to get this. Is very simple to use, you can transport to many places and also inside Tokyo. Make sure to get it with some time, so you can use it right from the beginning.
Hi there Alvaro!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com
Don't leave home without the Japan Rail Pass when traveling across Japan. It's easier to use than in years pass. Don't get caught with the cost of the Shinkansen going from city to city as a tourist.
Tip for consumers:
On-time service
Products used:
Japan Rail Pass and Pocket WiFi
Hi there John!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Clara
Team Jrailpass.com
Gain trust and grow your business with customer reviews.
Discover Japan by train by buying Japan Rail Pass online | Fast worldwide delivery | Authorized official vendor of JR Pass | Explore more, spend less!
Dear Joyce,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive experience.
At Jrailpass, we are committed to providing our customers with exceptional service and making their journey through Japan as seamless as possible.
To stay updated about the amazing country of Japan, its rich culture, and all the exciting travel opportunities it offers, we invite you to follow us on Instagram. We regularly share captivating content, travel tips, and insights to enhance your Japan experience:
https://www.instagram.com/jrailpass/
Once again, thank you for choosing Jrailpass, and we look forward to serving you in the future. If you have any more questions or need assistance, please don't hesitate to reach out to us (you can do it directly through info@jrailpass.com). Safe travels!
Warm regards, Natti
Team Jrailpass.com