Had the time of my life visiting Japan, and JRP helped me achieving my goals. Recommend everybody visiting Japan to do the same. Great experience fantastic land and people. No doubt i will come back.
Advertise more in the United States. You have the most efficient railroad in the world. It is impressive.
Hi there Arthur!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com
If you organize your trip to Japan you must buy JR pass! If you know what direction you will go you can book shinkansen (quick train) before - very convenient! Very fast and save money!
Hi!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Cami
Team JRailPass
I really enjoyed the service. Very convenient. The Yamanote Line in Tokyo was great and the trains I took were just perfect. I loved travelling in Japan by train.
Hey Dante!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Carol
Team Jrailpass.com
Great support in each station, all trains on time. Easy to make transfers every where.very clean and extra service for food was great.
Hi Maria!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards, Natti
Team Jrailpass.com
Unfortunately due toCV19 we were unable to travel to Japan but the refund process was easy and we will hopefully obtain another pass when we can travel again.
Incredible customer service with very understanding staff! Would definitely recommend using this company!
Traveling by train in Japan is a real experience, and no one should return from Japan without using the Shinkansen trains at least once. The service is so smooth, perfectly on time, and professional in every way. There are a few quibbles though. The Rail Passes have now become too expensive. A 14-day Green pass cost us over $930 each once shipping, insurance & very high handling fees were included. Even that does not allow you to ride in all Shinkansen trains. We had to pay 6,500 yen extra each to take the direct Nozomi train from Hiroshima to Tokyo; otherwise we would have to get Hikari or a similar train requiring a train change - probably at Osaka. We certainly did not recover the cost, however we certainly avoided the hassle of having to buy tickets each time. Even that advantage was diminished because of the long time it took standing in lines to make seat reservations (which was required on Shinkansen trains with our tickets). They really need to introduce online seat reservations. And don't know why it is necessary to buy these passes before arriving in Japan. Never had to do that in any other country. It's not like we were getting heavily discounted tickets! And one has to remember to get the passports stamped as "tourists" at the arrival immigration desk in order to collect the passes. No stamps no passes, even if you have paid the hefty price before you even boarded your flight. They have made it unnecessarily complicated. But overall, definitely a good experience.
Hi there!
We are absolutely thrilled to receive your rating and read your positive comments. It's really motivating for the team to see and it pushes us to keep working hard to deliver an exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We're delighted to have played a part in your journey and to have contributed to your unforgettable time in Japan.
We also appreciate your suggestions for how we could improve our system. We will certainly take your thoughts into consideration as we continue to better our service.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Natti
Team JapanRailPass
Loved the railpass, allowed access to much of where I travelled to. Only criticism is the way it is obtained; having it mailed to my home country and then having to find a JR office and queue to activiate. I'm sure there are good reasons for this but can't help but wonder if there is an easier way for customers.
Hey Paul!
We want to express our gratitude for your kind words and, most importantly, for choosing Jrailpass.com as your trusted companion to explore this wonderful country.
Your feedback is really valuable to us as it allows us to continuously grow and improve our product to better serve valued customers like yourself.
Thank you once again for your kind words and for being a part of the Japan Rail Pass community. We wish you all the best and hope you have many more incredible adventures in the future.
Best regards, Natti
Team Jrailpass.com
Bought the 7 day JR Pass and travelled to Japan late Aug/2023. Strategically stayed near Nagoya Station and made the area very accessible. I visited Kyoto, Osaka, Tokyo, Ise-Shima National Park, and Suzuka. The pass was very useful for far distances. Did not work for local short distances. I had to use different train lines and taxi's. Which cost extra $$.
Hey Edward!
We want to thank you for your kind words. It's really exciting and gratifying to read such positive feedback from our customers.
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete trust in our services. Transparency is a core value for us, and your feedback serves as a reassuring sign that we are on the right track.
We sincerely hope to serve you again on your future travels through Japan. It would be our honor to be a part of your journey and provide you with an exceptional experience once more.
Thank you again for your encouraging words.
Best regards, Natti
Team Jrailpass.com
The process for getting our passes was quick and easy. Due to travel bans however, we were forced to return our tickets. The team processed this quickly and transparently. Big thank you for your generosity during this time.
Very easy to deal with and responsive.
Quick turn around. Such a fantastic way to get around Japan! I am already planning my next trip in a few years!
This is a SCAM company. They are very tricky because their name is identical to the real Japan Rail Pass managed by Japan Railways Group (japanrailpass.net)
JRAILPASS.COM is predatory and is NOT an authorized seller for JR passes. Also, if you look at their business address, they are located in Spain. They have a refund policy of giving you only 85% of the total ticket cost (which they also upcharge by $50). I think the positive reviews they are receiving are people who are associating them with the real Japan Rail Pass.
Please be careful and whatever you do, DO NOT buy from them. There are only 6 authorized agents that sell JR passes outside of Japan and jrailpass.com is not one of them.
Dear valued customer,
We'd like to address the concerns you've raised regarding our services.
Firstly, we would like to emphasize that jrailpass.com is an authorized
Distributor of the Japan Rail Pass. Our legitimacy as an authorized seller of JR passes is backed by our official authorization to provide these passes to travelers worldwide. Any doubts or inquiries regarding our legitimacy can be resolved by referring to our Terms & Conditions:
https://www.jrailpass.com/terms-and-conditions
We take our responsibilities seriously, and our primary aim is to assist
Travelers in obtaining the Japan Rail Pass for their journeys across the
Country. We are committed to providing accurate and up-to-date information about the JR pass, as well as facilitating a seamless booking experience for our customers.
As for our refund policy, we believe in offering our customers flexibility
And options. Our refund policy is designed to provide a balance between accommodating changes in travel plans and maintaining the viability of our services. We also encourage our customers to review our terms and conditions before making a purchase.
We hope to have successfully clearified your doubts and concerns.
Warm regards,
The JRailPass.com Team
Travel is so much easier if you have the rail pass. You won't regret buying it! There are so many JR trains to take advantage of, it's a no brainer.
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
We recommend everybody whoever is going to Japan as a tourist, please procure JR RAIL PASS to reduce the transportation cost.
Hey Biswajit!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Natti
Team Jrailpass.com
Since the order of the JR pass tickets up to the end of our trip everything has been and outstanding service. Awesome.
Dear Luis,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had such a positive experience.
At Jrailpass, we are committed to providing our customers with exceptional service and making their journey through Japan as seamless as possible.
To stay updated about the amazing country of Japan, its rich culture, and all the exciting travel opportunities it offers, we invite you to follow us on Instagram. We regularly share captivating content, travel tips, and insights to enhance your Japan experience:
https://www.instagram.com/jrailpass/
Once again, thank you for choosing Jrailpass, and we look forward to serving you in the future. If you have any more questions or need assistance, please don't hesitate to reach out to us (you can do it directly through info@jrailpass.com). Safe travels!
Warm regards, Natti
Team Jrailpass.com
This is such an awesome and valuable travel pass!
I wish we could use Nozomi Shinkansen with this. I'd be happy to pay extra for it.
Very useful and effective for our needs.
The voucher should be emailed out rather than using a courier..
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
Japón es un país muy seguro, moderno y hermoso.Tiene todo: paisajes, ríos, mares, bosque, nieve y la comida es deliciosa y saludable. Quedé enamorada de Japón. Su sistema de trasporte aún me intimida y quiero aprender a usarlo a la perfección.
Me gustaría en mi próximo viaje, adquirir un pocket wifi en el mismo aeropuerto para tener conexión y desde ahí activar mi JRP.
Gracias Japón; fue una viaje increíble.
Estimada Patria,
Te agradecemos el tiempo empleado en compartir tu opinión sobre tu experiencia con jrailpass.com. Estamos encantados de saber que nuestra plataforma ha cumplido con las expectativas.
Nuestra misión es proporcionar a nuestros clientes con una experiencia fluida y agradable a la hora de viajar en tren, y nos alegra haber sido de ayuda en el viaje.
Te deseamos lo mejor en tus futuros viajes y aventuras. No dudes en contactarnos directamente en info@jrailpass.com si alguna vez necesitas soporte de parte de nuestro equipo.
Gracias de nuevo por su apoyo.
Saludos cordiales, Leyre
Equipo JRailPass
La mejor manera de disfrutar del JR pass, es organizándote y ver si te conviene utilizarlo, si vas a estar en una o dos ciudades, posiblemente sea mejor hacerlo sin el pase pero si vas a viajar a varias prefecturas, definitivamente te conviene.
Es la segunda vez que lo utilizo y el costo beneficio es muy bueno.
¡Hola!
Estamos encantados de recibir tus 5 estrellas y leer este maravilloso comentario. Nos motiva como equipo ver tales reseñas y nos empuja a seguir trabajando duro para ofrecer un servicio excepcional.
Gracias por depositar tu confianza en Jrailpass.com como compañero para explorar este extraordinario país. Estamos encantados de haber formado parte de tu viaje y de haber contribuido a que tu estancia en Japón haya sido inolvidable.
Te enviamos un cordial saludo y esperamos poder verte de nuevo en el futuro.
Saludos cordiales, Lola
El equipo de Jrailpass.com
Overview
JRailPass has a rating of 4.3 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. JRailPass ranks 26th among Travel Deals sites.
Our goal at JRailPass.com is simple: to help travelers like you effortlessly obtain the JR Pass, facilitating unlimited travel on trains (including the Shinkansen), buses, and ferries across Japan’s extensive JR network. We offer passes that are valid for 7,14, or 21 days, available in both Ordinary and Green options.
We simplify the order process with fast, secure worldwide delivery, and 24/7 customer service. We also offer support in multiple languages, ensuring that you have all the help you need to plan a perfect trip. Furthermore, our travel blog serves as a comprehensive guide filled with itinerary ideas, practical tips, and detailed information about navigating Japan’s main train lines and attractions.
Beyond just selling passes, we aim to enrich your journey from the moment you land. With our Pocket Wi-Fi and SIM card options, you can stay connected and share your experiences as you explore iconic destinations like Tokyo, Kyoto, Mount Fuji, and beyond.
Explore our site for invaluable insights on how to maximize your JR and Regional Passes, witness the cherry blossoms, and traverse the bustling streets of Tokyo or the tranquil paths of rural Japan.
At JRailPass.com, we don’t just help you get to Japan—we ensure you experience it in full, with all the resources and support you need for an unforgettable adventure.
Join the thousands of happy travelers who have made their Japanese travel dreams a reality with JRailPass!
Business History
Since our inception, we've continually expanded our offerings to enhance your travel experience. This includes the introduction of our multi-lingual support in five languages and transaction capabilities in nine currencies as of 2016, enriching our blog with practical travel tips and suggested tours in 2019, and most recently in 2023, the launch of Japan Rail Regional Passes for more localized exploration.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marlon!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards, Natti
Team Jrailpass.com