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This is a SCAM company. They are very tricky because their name is identical to the real Japan Rail Pass managed by Japan Railways Group (japanrailpass.net)
JRAILPASS.COM is predatory and is NOT an authorized seller for JR passes. Also, if you look at their business address, they are located in Spain. They have a refund policy of giving you only 85% of the total ticket cost (which they also upcharge by $50). I think the positive reviews they are receiving are people who are associating them with the real Japan Rail Pass.
Please be careful and whatever you do, DO NOT buy from them. There are only 6 authorized agents that sell JR passes outside of Japan and jrailpass.com is not one of them.
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Dear valued customer,
We'd like to address the concerns you've raised regarding our services.
Firstly, we would like to emphasize that jrailpass.com is an authorized
Distributor of the Japan Rail Pass. Our legitimacy as an authorized seller of JR passes is backed by our official authorization to provide these passes to travelers worldwide. Any doubts or inquiries regarding our legitimacy can be resolved by referring to our Terms & Conditions:
https://www.jrailpass.com/terms-and-conditions
We take our responsibilities seriously, and our primary aim is to assist
Travelers in obtaining the Japan Rail Pass for their journeys across the
Country. We are committed to providing accurate and up-to-date information about the JR pass, as well as facilitating a seamless booking experience for our customers.
As for our refund policy, we believe in offering our customers flexibility
And options. Our refund policy is designed to provide a balance between accommodating changes in travel plans and maintaining the viability of our services. We also encourage our customers to review our terms and conditions before making a purchase.
We hope to have successfully clearified your doubts and concerns.
Warm regards,
The JRailPass.com Team