- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
The website is NOT an official representative for Japan Rail Pass! It's a Spanish middle man company that POSES as being official. Use utmost caution. We ordered 2 passes for over 700€. Instead of mailing the exchange order within a day as advertised we were asked to submit an authorisation code for the payment to prevent the order from being cancelled. My bank (a big European international bank) was not even able to provide such a code. This put us at risk of not getting our tickets in time. After I withdrew from the contract per Email I got my money back at least and ordered from the official site instead.
Johnny hasn’t received any votes.
Johnny hasn’t received any thanks yous.
Johnny doesn’t have any fans yet.
Johnny isn’t following anybody yet.
Empty.
Dear valued customer,
We'd like to address the concerns you've raised regarding our services.
Firstly, we would like to emphasize that jrailpass.com is an authorized
Distributor of the Japan Rail Pass. Our legitimacy as an authorized seller of JR passes is backed by our official authorization to provide these passes to travelers worldwide. Any doubts or inquiries regarding our legitimacy can be resolved by referring to our Terms & Conditions:
https://www.jrailpass.com/terms-and-conditions
We take our responsibilities seriously, and our primary aim is to assist
Travelers in obtaining the Japan Rail Pass for their journeys across the
Country. We are committed to providing accurate and up-to-date information about the JR pass, as well as facilitating a seamless booking experience for our customers.
As for our refund policy, we believe in offering our customers flexibility
And options. Our refund policy is designed to provide a balance between accommodating changes in travel plans and maintaining the viability of our services. We also encourage our customers to review our terms and conditions before making a purchase.
We hope to have successfully clearified your doubts and concerns.
Warm regards,
The JRailPass.com Team