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Purchased the green pass. It was easy to navigate the stations once you get hang of it and how to receive seats in person at each station customer service desk. The station attendants and customer service centers at the stations are very helpful. The bullet trains are very comfortable, seats are nice and wide and spacious, clean and have wifi. Love the bullet trains. Couldn't fully navigate the website and app for train schedules and reservations. Seemed complicated so we reserved seats in person for the next journey at the customer service centers. May want to improve the website and app in English. Overall a great deal and would definitely use JR Green Pass again.
Products used:
JR Green Pass
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Traveling by train in Japan is a real experience, and no one should return from Japan without...
Hi there Bobby!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Carol
Team Jrailpass.com