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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Takes 18 days for a part to arrive, come on, it's 2023. All parts from V-twin take forever. Also, your online parts search is the worst I have used. Even if you enter the part # it can't find what you want.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Took forever to receive. Guess I Need to order from Dennis Kirk as I always receive my orders within 5 days of ordering. Going downhill J&P
Thank you for taking the time to leave a review. It looks like some of the items on your order showed a lead time prior to shipping. Clutch hub shows 3-5 business days lead time. Lead times are there to advise our customers that it will take longer for the item to ship as we have to get it from our vendor. We do apologize for the frustration this has caused and the issue of not being able to get the other seat. If you have any further questions, please feel free to reach out via customerservice@jpcycles.com
Although I've hard great experiences with J&P as well, I needed bearings in time and ordered 2 day shipping only to have them arrive a week after I ordered them.
Casey, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously. We looked at your order to refund your shipping and it does not show that you selected and paid for expedited shipping. Feel free to let us know if we can be of any other assistance.
This company is top-notch! It's got great products, expansive inventory, fast deliver, approachable technicians, easy-peasy returns… seriously, what not to love!
Highly recommend buying from JP Cycles, and I will undoubtedly be a returning customer… several times!
They sent a part that didn't match the picture online. Sent another part but they sent the wrong one again
Hi David,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at Customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
I ride a 78 ironhead which I've owned for 45 years. Needless to say finding parts gets harder every year but J&P seems to always have what I need to keep rolling.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I searched the catalog and did not see what I needed. I described what I needed in the Live Chat and the agent found all of the items I was looking for.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Purchased multiple items. Each one packaged and delivered separately. While the first one was delivered in a few days, I still have not received the last one. J&P Package Tracking number was not working and when I emailed asking if they can tell me when the package was coming as I could not use the tracking system on their website, the response basically told me to use the tracking number. Ugh! From now on, I'll only use J&P if I cannot get my parts elsewhere.
Hello Hugh, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further. We will reach out privately please look for our email shortly.
Website shows no back order on parts that are not really on hand. Many days later an email notice of cancellation shows up with a credit for 10 bucks... This has happened to me twice in my last few orders. I am really hesitant to return to J&P Cycles for my parts needs when their competitors are able to deliver hassle free.
Chris, we do apologize for the inventory issue you experienced. We try our best to fill every order for our customers, unfortunately, sometimes our vendor cannot supply our needs or our inventory depletes and we will have to cancel an order. We will continue to try and do better. Thank you for your feedback.
Order received on time...agent was great...price was very good...
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Poor material. The bolts stretched & split. I have already received a refund. Thank you.
Jim, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Order was processed and shipped within a day. Cushion fits my mustang seat and is very comfortable.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
It said on your website the part was available and when it hadn't arrived after 14 days I called and was told that they were waiting on the vendor for the parts it shouldn't list as available if you don't have the parts I was waiting on them and I could have gotten them somewhere else I missed a bike show I paid to be at. I was told that it would ship in 4 to 6 days when I ordered it that would have given me plenty of time to get it done and I still have not received the part
Bryan, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
Excellent experience once again!
My order was delivered on time and in perfect condition.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Had to reach out twice by phone (no response to either) and 5 different times by email on a warranty issue with a helmet; the last of which was finally responded to. From that point on their communication and customer care was unimpeachable.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Some things are a little of a pain in the $#*! to look for on the web page, but overall you can get what you need. I prefer a book.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Awesome, good price and fast delivery.
Highly recommend ordering from
J&P Cycles.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Was installing new bar and replacement cables for bars, unfortunately when tech found dealership had done a poor job of doing the last bar upgrade years ago. Charged for a wire extension, but they had just soldered in short pieces of wires. Totally useless. Had to get replacement set of wires and switches. But look good. Also, installed a new set of Control Covers I had gotten from JPCycles in past. So bike is back on road. New Twin Power Clutch I had also gotten from JPCyles. Thanks.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
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Hi James,
Unfortunately, events from the past 3 years still have an effect on global manufacturing and distribution, as the supply chain slowed down while demand increased. Many of our distributors are still trying to catch up, which has an effect on inventory. Despite this, we strive to provide the best possible service to our customers. We’re sorry this has affected you.