Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Easy to find parts, good prices, and fast shipping. J&P almost always has what I'm looking for.
Had what I needed for my wife's helmet and at a good price.
Good experience. Found the part I needed right away, and didn't know its name.
Good but limited information on fitment.
Awesome company, awesome products highly recommend.! I can't wait to find something else!
You guys never let me down. Everything I've purchased has been awesome. I will keep coming back.
Online experience was user friendly. Easy to order easy to understand for us ol fellers
Was very surprised at how fast my order was shipped. Very impressive.
Great service and happy with the product delivery was we they said it would bre delivered.
Great price, service, customer care, free shipping and easy tracking of parts and timely delivery.
Great item, good service, good price and great communication. Would buy again. Thanks
Was given a promo code for 10% off if I signed up for text messages and it was not given at check out.
Still offering great products for my older bike that keeps it safe and looking good
Quick and easy, great help on the chat
Easy to navigate the website, everything is quick and simple.
The mufflers came faster than expected. They were in perfect condition considering it appears one had been a returned muffler. Box was taped shut where other was stapled. Didn't have plastic wrap on muffler and writing on the box. Fortunately it was in new condition. It could have easily been scratched or damaged. Thankfully it wasn't.
I was looking for a new battery for my Yamaha. Roadstar, then come to find the dealer.Price was about two hundred dollars. I wanted to be very specific on the cold cranking, amps. Then j n c helped me with that. My last battery was used, so I did not want to do that again. And still found this one almost half the price of a dealer, one
Part was as described worked great fast delivery. Easy installation
J&P had the product I wanted and didn't waste any time getting it to me.
Very fast and reliable shipping. I've also had a very simple return. You guys make it almost enjoyable. Keep up the great work! And thank you
Spoke with a couple of different Representatives through the text chat on their website they were knowledgeable and helpful. Purchase arrived very quickly in well packaged. Parts fit perfectly and work even better.
I like the fact that They came in both polished Aluminum and Black... the black works with my bike's scheme. They allow for a tighter seal for the bags.
I purchased Bassani Pipes at the Store in Sturgis, after I purchased the next day I inquired if I could have the pipe's delivered to the Store in Sturgis. I was told this wasn't possible and I was in area for 2 weeks, a little flexibility would be nice!
Sent what I ordered and it all worked out. Will order again from them.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
Unfortunately, during the event we do not allow ship to store as our inventory and space is at capacity. Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.