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J&P CyclesReviews 21,927

4.7

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From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,626
quality
21,245
This company responds to reviews on average within 4 days

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67,353 reviews

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Pennsylvania
4 reviews
0 helpful votes
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Great place to order from
December 10, 2025
Updated review

I love this site. They always have whatever I am looking for. Prices are great and the rpm membership is awesome. Thanks for the 2 day shipping as well.

Date of experience: November 30, 2025

Always great and 2 day shipping is an awesome perk
November 26, 2025
Previous review

Always great and 2 day shipping is an awesome perk

Date of experience: November 16, 2025
Pennsylvania
1 review
0 helpful votes
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All good, except for the packing job
December 9, 2025

Found the items that I need for a good price. Was shipped and received quickly, but the packaging job was sadly inadequate. I had a motorcycle battery, a quart of cleaner, and a replacement set of grips. There were just 2 strips of air pillows in the box, and due to rough handling, they were all popped and useless. The battery box had come unsealed with its contents floating loosely, and the packaging for the grips was damaged, but fortunately the grips had not been damaged. Better care needs to be taken when heavy items are in the same box - I was lucky that my items were not broken or lost.

Date of experience: November 29, 2025
Maryland
1 review
0 helpful votes
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Motorcycle cover
December 9, 2025

I received this a day before a major rainstorm hit. It did a great job staying on the bike due to high winds and kept the bike dry. Thank you for making a great cover!

Date of experience: November 20, 2025
Connecticut
1 review
0 helpful votes
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07 Sportster Fork Tube Caps
December 9, 2025

Hoping these tube caps with EZ fill screws will make changing the fork oil that much easier. Honestly, putting the tube caps back on under spring pressure wasn't that bad on the Sporty, but one did give me a hard time with catching the threads on reinstall. You need to be sure you're not cross threading. Going forward as long as no work is needed on fork internals then you can open the fill screws, let air in to help with the lower drain port, then reseal drain and fill. No dealing with the spring. Just may be standard on all my bikes going forward...

Date of experience: November 22, 2025
North Carolina
1 review
0 helpful votes
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Good stuff
December 9, 2025
Updated review

I've been doing business with J&P cycles since the days of paper catalogs. Always as promised and always on time. Super easy to do business with.
They've never flooded me with emails or unsolicited offers / surveys. I hope THIS isn't a change in that tide.

Date of experience: November 29, 2025

Always quick and easy to find what you need when doing...
November 25, 2025
Previous review

Always quick and easy to find what you need when doing business with J&P Cycles

Date of experience: November 15, 2025
Alaska
1 review
0 helpful votes
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Alaskan winter project
December 9, 2025
Updated review

Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around

Date of experience: November 28, 2025

JP Cycles has not left me hanging, again
November 24, 2025
Previous review

JP Cycles has not left me hanging, again. Great selection of parts at a competitive price!

Date of experience: November 14, 2025
Kansas
1 review
0 helpful votes
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Satisfied customer
December 8, 2025

My husband has a bad back, and doesn't ride his Harley very often due to the pain caused, so I bought him the Saddleman Roadsofa to help alleviate the stress on his back so he could get back to riding. He absolutely loves it!

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Prompt
December 7, 2025
Updated review

J&P had the right part for my bike in stock, shipped the next day, received 2 days later. Highly recommend J&P for their accuracy for fitment.

Date of experience: November 27, 2025

Parts have been correct for my bike and shipping has...
December 7, 2025
Previous review

Parts have been correct for my bike and shipping has been on time

Date of experience: November 27, 2025
Tennessee
1 review
0 helpful votes
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The Gear is excellent
December 7, 2025

Excellent leather and insulation perfect for cold weather and easy to break in as gear. I can't wait till I actually get to use it when riding...

Date of experience: November 27, 2025
Utah
1 review
0 helpful votes
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Terrible packaging
December 7, 2025

Please teach your employees how to package product so it makes it to the customer in one piece and just like it was when it left the warehouse.

Date of experience: November 27, 2025
Kimberly E. — J&P Cycles Rep
2 weeks ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

New York
1 review
0 helpful votes
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Signal module
December 7, 2025
Updated review

I install the new module to replace original IEM part. I had to do some minor modification to the receptacle in order for it to fit. So far it works on all modes.

Date of experience: November 27, 2025

Quick and easy to order
December 4, 2025
Previous review

Quick and easy to order

Date of experience: November 24, 2025
Kansas
1 review
0 helpful votes
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Butcrack seat, Down to the ground
December 7, 2025

I was searching for a low profile seat for my Heritage Softail Classic. The bike is 30 years old. I went to J&P's online catalog and by putting the make, model and year in I was able to find just what I needed. I selected the Butcrack seat by Danny Gray named for the ridge design that comes down the middle of the seat. I was able to get a full description of the seat complete with pictures and customer reviews. I got the seat within 3 days of my order. The seat arrived on a Tuesday while I was at work. I put the seat on right away after getting home. I could hardly wait for the weekend to try it out on the road. It was great and moved me both forward an inch and almost two inches lower to the ground. At 5"0 tall i am probably one of the shortest Harley riders out on the road. With the combination of this seat and having had the bike lowered when I got it i can now flat foot this bike. It feels lower than a Softail Slim S I recently had. The 1995 Heritage was left to me by a friend who passed in 2021 just before Thanksgiving.He purchased the bike brand new in 1995. He put 30,000 miles on the bike and then parked it in his living room where it sat for nine years. He was 6"1 and had picked up a RoadKing to ride on our long trips. I always loved the look of the Heritage though and told him that if I got it that I would ride it. The summer can't come soon enough. I have just retired and am ready to hit the road again. We had planned a trip to British Columbia but he was not able to ride the last four years he was alive. The bike is ready and so am I so lookout BC here I come and thanks to Danny Gray and J&P's I'm thinking that I will be riding the Heritage on this trip.

Date of experience: November 27, 2025
Georgia
1 review
0 helpful votes
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Ok
December 7, 2025

Came in fit great but does not plug in you need a t tap harness with it does not come with you even tell you thats what you need to make it work

Date of experience: November 27, 2025
North Carolina
1 review
0 helpful votes
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Kuryakyn extended brake pedal
December 6, 2025

Ordered online and it was delivered quickly, the chrome is beautiful and the brake pedal is solid.with a grease fitting, installs easily. Videos online will show you how.

Date of experience: November 26, 2025
Ohio
1 review
0 helpful votes
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Best price at the right time.
December 6, 2025
Updated review

I noticed my HD short radio antenna, on the trunk, had become worn and was thinking of replacing it.
Got a hogworks stubby that works fine for my needs for half the price.

Date of experience: November 26, 2025

Always find something I want, even when I wasn't looking...
November 25, 2025
Previous review

Always find something I want, even when I wasn't looking for anything.

Date of experience: November 15, 2025
Illinois
1 review
0 helpful votes
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First time using
December 6, 2025
Updated review

The item I ordered was, guessing lost in mail week after it was supposed to be delivered, I called and said I didn't get it, they didn't ask question:, just sent another. Week later I received it, another week later got another so I sent it back.
So I'll be doing ng more shopping on site

Date of experience: November 26, 2025

First time using
December 6, 2025
Previous review

The item I ordered was, guessing lost in mail week after it was supposed to be delivered, I called and said I didn't get it, they didn't ask question:, just sent another. Week later I received it, another week later got another so I sent it back.
So I'll be doing ng more shopping on site

Date of experience: November 26, 2025
California
1 review
0 helpful votes
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HOGWORKZ 2024 Fat Boy skid plate
December 5, 2025
Updated review

I always buy my products from J&P because I feel they have the best customer service reps if I have any concerns or questions, which as it turns out, I usually do. I also receive my orders really quick, couple days.

Date of experience: November 25, 2025

Easily found what I was searching for
September 25, 2025
Previous review

Easily found what I was searching for.

Date of experience: September 15, 2025
Florida
1 review
0 helpful votes
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Incorrect
December 5, 2025
Updated review

Received a part for a different bike, a Softail vs. Wide Glide. The connection was different; made it work. All the packaging had been thrown out etc.

Date of experience: November 25, 2025
Kimberly E. — J&P Cycles Rep
2 weeks ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Incorrect
December 5, 2025
Previous review

Received a part for a different bike, a Softail vs. Wide Glide. The connection was different; made it work. All the packaging had been thrown out etc.

Date of experience: November 25, 2025
Texas
1 review
0 helpful votes
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Great customer service
December 5, 2025
Updated review

I received the part I ordered damaged. I reached out to J&P and they began the return and replace process that day. I mailed the damaged part back and my replacement was shipped out the following day.

Date of experience: November 19, 2025

Great customer service
December 5, 2025
Previous review

I received the part I ordered damaged. I reached out to J&P and they began the return and replace process that day. I mailed the damaged part back and my replacement was shipped out the following day.

Date of experience: November 19, 2025
Oklahoma
4 reviews
0 helpful votes
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Cirro floorboards
December 4, 2025
Updated review

I ordered these floor boards from J&P cycles and got them in a week. They are very very nice and came packaged right, no marks or scratches anywhere. The price was very competitive also. I've used J&P for 20 plus years and will continue to do so.

Date of experience: November 24, 2025

Cirro floorboards
December 4, 2025
Previous review

I ordered these floor boards from J&P cycles and got them in a week. They are very very nice and came packaged right, no marks or scratches anywhere. The price was very competitive also. I've used J&P for 20 plus years and will continue to do so.

Date of experience: November 24, 2025