J&P Cycles has a rating of 4.7 stars from 14,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery and timely manner. J&P Cycles ranks 1st among Motorcycle Parts sites.
Kit was short 1 qt of oil. Oil filter not as good as orig HD, gasket much smaller and had to retorque 3 times up to 23 ft lbs ( max 24) to seal. Did like the 17 mm nut so crankcase sensor safe. Called JP and they were great. Sent the missing oil and another filter. Overall I was satisfied and Customer Service was great
Changing bars and needed help on what length cable n brake line i needed. The online tech chat feature is amazing and super helpful to make sure there is no doubt that your getting exactly what you need to do what your trying to do.
Was great quick easy and found exactly what I needed
These risers were the perfect thing for my wife's bike. Yes, These risers was for my wife's bike a 2013 Street bob. She absolutely loves them. She needed her bars to be closer to her but yet look good at the same time like the old saying goes happy wife, happy life thank you guys so much.
I ordered a brand new battery and received it fully dead beyond charging. The cold Cranking amps were at 0 upon receipt and after putting it on the charger for 3 days it did not get above 2 CCA. Especially with batteries it's not hard to test them before you ship them out. Wastes time and money on both ends.
J&P has a great reputation and was the first site I went to when shopping for bike parts. The website is easy to navigate and shop for in stock parts to fit my bike. Quick turnaround to process my order, ship and have it delivered!
Instructions say the gauge was shipped with a "brass venting plug with rubber grommet". However, the part sited was not sent with the gauge (only the rubber plug seal). I've tried to find the part on line but no luck so far.
I had a lot of questions and anxiety over the exhaust I bought and and called a couple of times, so basically I was that customer that everybody dreads it turns out that the representative that I spoke with talked me off the ledge and I realized everything was good. It could've been more happy with the customer service and the product. Thank you to the customer service representative I had a deal with me. I have a hard time deal with me most days. 🤣🤣
I needed a mud flap for the front fender of my Road Glide. The design engineers at HD are more concerned about aestetics than functionality. The shortened fender looks cool, but it allows road debris, mud, water, sand etc to collect on the front of the engine.
I ordered the 4 inch clutch cable extension. I realized when I get home I needed the 6 inch. They already said it had been shipped out. They shipped me out the new 6 inch one and already emailed me about the return label for the 4 inch one. Very fast and friendly service.
Clutch cable fit perfectly, easy installation.
Lost my beloved Harley in a garage fire. My gloves were of course in the tour pack. Replaced the bike and on an early morning ride it became obvious that I needed to replace my gloves. I found a pair of gloves and a pair of gauntlets that I liked. Gloves got here quickly, gauntlets took a while. Great quality in both pairs with nice leather. Wouldn't have hurt my feelings if the leather was a bit thicker though. Sizing seems a bit small, but expect they will stretch out a bit with wear.All in all, I'm impressed!
When I ordered it said 4 days. Using the tracking feature for 3 days it said it was coming the next day, then it did not show. 8 days when you said 4.
Although the contents appear okay, the oil change kit box was crushed on one corner along with the oil filter box inside. The shipping box looked fine. At this price point I was a little disappointed it left the warehouse in this condition
Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
The product was easy to order, it was also shipped right away. The packaging of the product was also packaged correctly. I will continue to do business with J&P
This was a replacement for a prior order that had a gasket folded in it. The box used in this order was the same box and the gasket was still slightly folded. Going to try it and when it starts to leak will replace with a gasket from another supplier
I received my vest quickly. It is a good quality vest and I really like that the liner unzips so you can add patches and not stich through the liner. I also like that the pockets are separated from the vest on the inside so you can add belly patches and not stich the pockets shut like other vests on the market. The size of the vest is true to size and fits great. This is my first experience ordering something through J&P Cycles and based off that J&P Cycles have gained a new customer for future orders.
The product is as described. Searching using specific make/model gets results containing parts that do not/will not fit the make/model searched for. Like a lot of them. Takes awhile to find what you need.
I don't buy alot of parts anymore but when I need something I go to J&P cycle. They've been around a long time and I've bought parts from them occasionally for years. I like that they have a tech line staffed with bikers who have extensive knowledge. I wouldn't hesitate to recommend J&P cycle.
I got what I wanted with a 10% discount to boot. 👍
I ordered a battery and it arrived damaged from shipment. I called customer service and reported the damage and the next day I received return authorization. They also shipped a replacement without requiring the return of the damaged battery. Throughout the process they kept me informed by email. Best Customer Service Experience!
I ordered parts for my motorcycle. I received everything but 1 essential kit in the 1st order. I contacted customer service and they quickly responded and I got the kit the following week. Didn't get to ride the bike last weekend but it will be ready for the coming weekend.
I bought the starter clutch to solve my hot start problem, and it did just that! But... it dosent disengage properly. It grinds and sometimes it won't disengage all the way and you can hear it scratching. Not good at all. The original starter clutch didn't do that in the 40 thousand miles it was on my bike. Not happy at all. $125 wasted.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
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