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J&P Cycles

Overview

J&P Cycles has a rating of 4.7 stars from 14,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery and timely manner. J&P Cycles ranks 1st among Motorcycle Parts sites.

service
1,829
value
78
shipping
84
returns
53
quality
13,751
This company responds to reviews on average within 8 days

Instant Feedback

49,444 reviews
How would you rate J&P Cycles?
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Texas
1 review
0 helpful votes
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Fair transaction
April 27, 2025
Updated review

Kit was short 1 qt of oil. Oil filter not as good as orig HD, gasket much smaller and had to retorque 3 times up to 23 ft lbs ( max 24) to seal. Did like the 17 mm nut so crankcase sensor safe. Called JP and they were great. Sent the missing oil and another filter. Overall I was satisfied and Customer Service was great

Date of experience: April 17, 2025

Great website…easy to navigate
April 16, 2025
Previous review

Great website…easy to navigate

Date of experience: April 6, 2025
Michigan
1 review
0 helpful votes
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Great parts fast
April 29, 2025
Updated review

Changing bars and needed help on what length cable n brake line i needed. The online tech chat feature is amazing and super helpful to make sure there is no doubt that your getting exactly what you need to do what your trying to do.

Date of experience: April 19, 2025

Was great quick easy and found exactly what I needed
April 18, 2025
Previous review

Was great quick easy and found exactly what I needed

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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Awesome
April 20, 2025

These risers were the perfect thing for my wife's bike. Yes, These risers was for my wife's bike a 2013 Street bob. She absolutely loves them. She needed her bars to be closer to her but yet look good at the same time like the old saying goes happy wife, happy life thank you guys so much.

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Quality control items before ship.
March 30, 2025

I ordered a brand new battery and received it fully dead beyond charging. The cold Cranking amps were at 0 upon receipt and after putting it on the charger for 3 days it did not get above 2 CCA. Especially with batteries it's not hard to test them before you ship them out. Wastes time and money on both ends.

Date of experience: March 20, 2025
Kimberly E. J&P Cycles Rep
1 month ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: customerservice@jpcycles.com
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Massachusetts
1 review
0 helpful votes
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Recent Order 10/10
April 20, 2025

J&P has a great reputation and was the first site I went to when shopping for bike parts. The website is easy to navigate and shop for in stock parts to fit my bike. Quick turnaround to process my order, ship and have it delivered!

Date of experience: April 10, 2025
Georgia
1 review
0 helpful votes
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Plug Seal
April 28, 2025

Instructions say the gauge was shipped with a "brass venting plug with rubber grommet". However, the part sited was not sent with the gauge (only the rubber plug seal). I've tried to find the part on line but no luck so far.

Date of experience: April 18, 2025
Massachusetts
1 review
0 helpful votes
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AWESOME
April 13, 2025

I had a lot of questions and anxiety over the exhaust I bought and and called a couple of times, so basically I was that customer that everybody dreads it turns out that the representative that I spoke with talked me off the ledge and I realized everything was good. It could've been more happy with the customer service and the product. Thank you to the customer service representative I had a deal with me. I have a hard time deal with me most days. 🤣🤣

Date of experience: April 3, 2025
California
2 reviews
0 helpful votes
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Harley's chopped front fender makes a mess!
April 26, 2025

I needed a mud flap for the front fender of my Road Glide. The design engineers at HD are more concerned about aestetics than functionality. The shortened fender looks cool, but it allows road debris, mud, water, sand etc to collect on the front of the engine.

Date of experience: April 16, 2025
Washington
1 review
0 helpful votes
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Awesome customer service
March 6, 2025

I ordered the 4 inch clutch cable extension. I realized when I get home I needed the 6 inch. They already said it had been shipped out. They shipped me out the new 6 inch one and already emailed me about the return label for the 4 inch one. Very fast and friendly service.

Clutch cable fit perfectly, easy installation.

Date of experience: February 21, 2025
New York
1 review
0 helpful votes
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Warm hands,warm heart!
March 2, 2025

Lost my beloved Harley in a garage fire. My gloves were of course in the tour pack. Replaced the bike and on an early morning ride it became obvious that I needed to replace my gloves. I found a pair of gloves and a pair of gauntlets that I liked. Gloves got here quickly, gauntlets took a while. Great quality in both pairs with nice leather. Wouldn't have hurt my feelings if the leather was a bit thicker though. Sizing seems a bit small, but expect they will stretch out a bit with wear.All in all, I'm impressed!

Date of experience: February 20, 2025
Wisconsin
1 review
0 helpful votes
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Waiting
March 25, 2025

When I ordered it said 4 days. Using the tracking feature for 3 days it said it was coming the next day, then it did not show. 8 days when you said 4.

Date of experience: March 27, 2025
Illinois
1 review
0 helpful votes
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Contents
February 7, 2025

Although the contents appear okay, the oil change kit box was crushed on one corner along with the oil filter box inside. The shipping box looked fine. At this price point I was a little disappointed it left the warehouse in this condition

J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 28, 2025
Kimberly E. J&P Cycles Rep
3 months ago

Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com

New York
2 reviews
0 helpful votes
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Fast shipping excellent product
March 21, 2025

The product was easy to order, it was also shipped right away. The packaging of the product was also packaged correctly. I will continue to do business with J&P

Date of experience: March 25, 2025
Colorado
1 review
0 helpful votes
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Gasket folded
March 27, 2025

This was a replacement for a prior order that had a gasket folded in it. The box used in this order was the same box and the gasket was still slightly folded. Going to try it and when it starts to leak will replace with a gasket from another supplier

Date of experience: March 17, 2025
Michigan
1 review
0 helpful votes
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American Manufacturing company Vest
April 15, 2025

I received my vest quickly. It is a good quality vest and I really like that the liner unzips so you can add patches and not stich through the liner. I also like that the pockets are separated from the vest on the inside so you can add belly patches and not stich the pockets shut like other vests on the market. The size of the vest is true to size and fits great. This is my first experience ordering something through J&P Cycles and based off that J&P Cycles have gained a new customer for future orders.

Date of experience: April 5, 2025
Texas
2 reviews
0 helpful votes
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The product is as described. Searching using specific make/model gets results containing parts that do not/will not fit the make/model searched for. Like a lot of them. Takes awhile to find what you need.

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
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Solid Company
April 24, 2025
Updated review

I don't buy alot of parts anymore but when I need something I go to J&P cycle. They've been around a long time and I've bought parts from them occasionally for years. I like that they have a tech line staffed with bikers who have extensive knowledge. I wouldn't hesitate to recommend J&P cycle.

Date of experience: April 14, 2025

I got what I wanted with a 10% discount to boot. 👍
April 13, 2025
Previous review

I got what I wanted with a 10% discount to boot. 👍

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Great customer service
February 10, 2025

I ordered a battery and it arrived damaged from shipment. I called customer service and reported the damage and the next day I received return authorization. They also shipped a replacement without requiring the return of the damaged battery. Throughout the process they kept me informed by email. Best Customer Service Experience!

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Y'all made good
April 17, 2025

I ordered parts for my motorcycle. I received everything but 1 essential kit in the 1st order. I contacted customer service and they quickly responded and I got the kit the following week. Didn't get to ride the bike last weekend but it will be ready for the coming weekend.

Date of experience: April 7, 2025
South Dakota
1 review
0 helpful votes
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Starter clutch
April 14, 2025

I bought the starter clutch to solve my hot start problem, and it did just that! But... it dosent disengage properly. It grinds and sometimes it won't disengage all the way and you can hear it scratching. Not good at all. The original starter clutch didn't do that in the 40 thousand miles it was on my bike. Not happy at all. $125 wasted.

Date of experience: April 4, 2025