From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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As I was tracking my order, at one point the shipping label had been reported missing. We'll I thought, that would not well! But Fed Ex contacted J&P and the problem was resolved immediately! I received my package 4 days from the time the order was placed. Thanks J&P and FedEx.
On Friday, August 1st I ordered a Drag Specialties battery for my 2022 Road King Special. It was shipped very promptly and a tracking number was provided. I checked the tracking through the weekend but on Sunday when the package reached Phoenix AZ. The tracking showed "Exception. Package damaged. Undeliverable". On Tuesday J&P shipped me another battery, but this time again, when the package got as far as Phoenix, it showed, "Exception. Barcode unreadable. Barcode replaced" Then nothing for 2 days. The last estimated delivery date in the tracking said Friday, but finally on Saturday the package arrived. I wish there was a way to upload a picture of what was sitting on my front porch, but the package literally looked like it had tumbled down the side of mount St. Helens during the eruption. Because of the manufacturer's packaging, the battery APPEARS to be undamaged. I haven't tried to charge it yet so I don't know if its ok.
Very good experience the best……………….,….,,,,,,,,,,,,,,,,,,,,,
Very good experience I shop here before
I had a great time surfing the website and customer service was very helpful
Love the parts availability and quantity of OEM parts
I called with questions, he took his time and to make sure the part would fit and it was fast shipping!
Website is easy to use and find what I was looking for. Shipped fast and tracking information was spot on. Great service.
Got what I wanted, why do you need so much info for a purchase of a decorative part?
Old tires were way down and needed new ones to avoid any issues.
Great service with outstanding packaging and timely delivery
Always a perfect fit package very professionally and always on time never an issue thank you JP Cycles
My experience was very simple and smooth. Prices were a little higher than I expected but the quality of the product was great
Very easy experience. Prices fair but kinda high and it wouldn't apply my 10% discount
I always need something for my 2001 1200xl sporty. I work at Harley Davidson and J&p cycles always has what I need. And ships fast
Faster and better availability than i even have, and I work for Harley Davidson!
Easy, quick and the correspondence is fun and entertaining!
I have a 1989 Harley Davidson softail standard when I need a part. It seem like the only place where I get good quality part is from you guys Jp cycles. So I always go to you guys first, and it's always delivered real fast always happy with the results. Thank you very much.
Easy to select, even when a part is in question great staff to assist the customer
I ordered a rebuild kit for my super E carburetor because it needed cleaning after sitting for nine years. The kit arrived within five days and everything worked great, except one spring that I actually needed for the accelerator pump was not part of the kids.
Parts were easy to find and the order process was simple and straightforward
The company is great although if I was them I'd use a different shipper
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Online catalog is extensive. Was able to find other products as well.
The bolts suppled for installing the rear highway bars to the frame were woefully unsized and lacking washers for retention to the frame. The package also lack any effort for instructions, unlike some packages providing a QR code for a paperless instruction, no such thing was part of this assembly. I do have a degree in engineering, and experience with these parts in past installations so to be short again on parts and the bolts provided being inadequate was surprising.
I have not installed them yet but probably will sometime this summer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.