About the Business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Order was processed quickly and showed up on time.
Flasher is to slow the flash down and it did not do it
Buying tires was a quick easy strait forward process. They had the best price on the set for my bike. Super fast shipping. They said 7 days had them in 3.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
My order arrived quickly and correct. Thanks for the coupon, that really helped.
You guys are awesome!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
My helmet purchase became an issue in that, after taking appropriate head measurements, the helmet size was too small. Return was easy and I had the correct size just a few days later, albeit damaged. Again, easy return and a new helmet in my hands in just 2 days. The key to all this, personal customer service at the company, the ability to TALK to a human being who understood my problem and had the ability to correct it! I can't say enough about this service. I'm so tired of going through a dozen prompts to finally reach a person who barely speaks English and has no idea what a motorcycle is! Kudos!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Look I ordered a oil change kit for a Harley with gaskets and everything was shipped separately for some god awe full reason. Should have held on to everything and shipped it in one box. This is the 5th time this has happen.
Wil, I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can.
These mirrors work great and replaced the same size mirrors on my 1984 FXST. They were reasonably priced for the pair and look great.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I got the wrong starter you guys you know what I mean professionally I appreciate your help
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Purchased the Lyndall Z plus brake pads. This is the second set of pads I purchased for my 09 Ultra Classic. They wear nice and leave little brake dust. The wear on them are good along. The pads grab well and they have good stopping abilities. I used anti seize on the holding pin and the insert retaining clips, I haven' t had any issues with them making noise. Definitely worth the extra money. Fast and free shipping
I ordered 2 seats, 2 dash kits, 2 sets of grips, and 2 tail light kits for 84-99 harley softails. My total $1300. Grips and tail lights shipped within 2 days, 1 seat shipped 5 days after the order date, and well the dash kits and 1 seat $900 worth never shipped. 10 days later I get an email about the seat, sorry we didnt actually have it... 2 weeks later still no dash kits. The customer care chump said " I cant cancel the order for the dash kits because they could show up at there warehouse in another week or 2. F THAT. I talked to a supervisor and she got me my money back... only took 3.5 weeks. Welp I got some $20 grips, and some tail lights. 2 thumbs down and one in the rear end. JP aint what it used to be. It is a waste of time. So is the other company they pretend to be...
Thank you for taking the time to leave a review. It looks like some of the items on your order showed a lead time prior to shipping. The dash kit shows 3-5 business days lead time. The seats shows 1-2 business days. Lead times are there to advise our customers that it will take longer for the item to ship as we have to get it from our vendor. We do apologize for the frustration this has caused and the issue of not being able to get the other seat. If you have any further questions, please feel free to reach out via customerservice@jpcycles.com
Ordered a Badlands load equalizer, works great and priced well
Helmet is as described, but doesn't fit as it should, in my opinion. Helmet sits very high on my head, due to thick padding. Protection is important in a helmet, but there are others (competitors) that sit lower and still offer protection.
Takes 18 days for a part to arrive, come on, it's 2023. All parts from V-twin take forever. Also, your online parts search is the worst I have used. Even if you enter the part # it can't find what you want.
Hi James,
Unfortunately, events from the past 3 years still have an effect on global manufacturing and distribution, as the supply chain slowed down while demand increased. Many of our distributors are still trying to catch up, which has an effect on inventory. Despite this, we strive to provide the best possible service to our customers. We’re sorry this has affected you.
Asked a question and the rep was extremely helpful
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Took forever to receive. Guess I Need to order from Dennis Kirk as I always receive my orders within 5 days of ordering. Going downhill J&P
Thank you for taking the time to leave a review. It looks like some of the items on your order showed a lead time prior to shipping. Clutch hub shows 3-5 business days lead time. Lead times are there to advise our customers that it will take longer for the item to ship as we have to get it from our vendor. We do apologize for the frustration this has caused and the issue of not being able to get the other seat. If you have any further questions, please feel free to reach out via customerservice@jpcycles.com
Although I've hard great experiences with J&P as well, I needed bearings in time and ordered 2 day shipping only to have them arrive a week after I ordered them.
Casey, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously. We looked at your order to refund your shipping and it does not show that you selected and paid for expedited shipping. Feel free to let us know if we can be of any other assistance.
This company is top-notch! It's got great products, expansive inventory, fast deliver, approachable technicians, easy-peasy returns… seriously, what not to love!
Highly recommend buying from JP Cycles, and I will undoubtedly be a returning customer… several times!
They sent a part that didn't match the picture online. Sent another part but they sent the wrong one again
Hi David,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at Customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
I ride a 78 ironhead which I've owned for 45 years. Needless to say finding parts gets harder every year but J&P seems to always have what I need to keep rolling.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I searched the catalog and did not see what I needed. I described what I needed in the Live Chat and the agent found all of the items I was looking for.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at Customerservice@jpcycles.com, give us a call at 800-318-4823 or utilize our live chat@jpcycles.com