About the Business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I recently purchased a set of crash bars #1.after a week with no conformation that my was made i called and the gentleman told me the order was made but had not been prepared for shipment so that took another week to get.#2.when i finally got the bars were damaged, scratched but not rusted.i didn't send them back because it took to long to begin with.
I ordered a rear master cylinder rebuild. The woman helped me on the phone. When i went to install and opened the box I saw it was not what I needed. It was for a front cylinder. If it would have been labeled front on the package I would have known when I opened the box. So then I had to return and the correct part showed up over a week later then they said it would. Looks like amazon is a pretty good place to get items quick. JUST LABEL YOUR PACKAGING!
Thanks for reaching out to us, Brian. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
The battery was a poorly packed. Battery fluid from the cartridge leaked all over the battery box. There's no way I can send it back like that. I have no other choice, but hauling the battery off to the dump and there's a charge for that. So I'm not only out the price of the battery, but I have to pay to get rid it.
Harry, we apologize for any inconvenience this might have caused you. We want to live by our promise by giving you quality customer service. Please reach out to us at customerservice@jpcycles.com so that we can make things right. Thank you.
Received correct parts quickly. Returns are quick & easy.
While the part itself was perfect and functioned well the web site indicated that the part would ship the next day. It was two weeks before I got the part.
Had I known the ship date was so far out I would have ordered from another company.
Rick, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
Haven't had a bad experience the customer service is above all I buy all my motorcycle parts here thanks Jo cycle
I always have a good experience with JP cycles, and your prices are reasonable
Order was processed quickly and showed up on time.
Flasher is to slow the flash down and it did not do it
Hi Robert,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at Customerservice@jpcycles.com, give us a call at 800-318-4823 or utilize our live chat@jpcycles.com
Buying tires was a quick easy strait forward process. They had the best price on the set for my bike. Super fast shipping. They said 7 days had them in 3.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
My order arrived quickly and correct. Thanks for the coupon, that really helped.
You guys are awesome!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
My helmet purchase became an issue in that, after taking appropriate head measurements, the helmet size was too small. Return was easy and I had the correct size just a few days later, albeit damaged. Again, easy return and a new helmet in my hands in just 2 days. The key to all this, personal customer service at the company, the ability to TALK to a human being who understood my problem and had the ability to correct it! I can't say enough about this service. I'm so tired of going through a dozen prompts to finally reach a person who barely speaks English and has no idea what a motorcycle is! Kudos!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Look I ordered a oil change kit for a Harley with gaskets and everything was shipped separately for some god awe full reason. Should have held on to everything and shipped it in one box. This is the 5th time this has happen.
Wil, I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can.
These mirrors work great and replaced the same size mirrors on my 1984 FXST. They were reasonably priced for the pair and look great.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I got the wrong starter you guys you know what I mean professionally I appreciate your help
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Purchased the Lyndall Z plus brake pads. This is the second set of pads I purchased for my 09 Ultra Classic. They wear nice and leave little brake dust. The wear on them are good along. The pads grab well and they have good stopping abilities. I used anti seize on the holding pin and the insert retaining clips, I haven' t had any issues with them making noise. Definitely worth the extra money. Fast and free shipping
I ordered 2 seats, 2 dash kits, 2 sets of grips, and 2 tail light kits for 84-99 harley softails. My total $1300. Grips and tail lights shipped within 2 days, 1 seat shipped 5 days after the order date, and well the dash kits and 1 seat $900 worth never shipped. 10 days later I get an email about the seat, sorry we didnt actually have it... 2 weeks later still no dash kits. The customer care chump said " I cant cancel the order for the dash kits because they could show up at there warehouse in another week or 2. F THAT. I talked to a supervisor and she got me my money back... only took 3.5 weeks. Welp I got some $20 grips, and some tail lights. 2 thumbs down and one in the rear end. JP aint what it used to be. It is a waste of time. So is the other company they pretend to be...
Thank you for taking the time to leave a review. It looks like some of the items on your order showed a lead time prior to shipping. The dash kit shows 3-5 business days lead time. The seats shows 1-2 business days. Lead times are there to advise our customers that it will take longer for the item to ship as we have to get it from our vendor. We do apologize for the frustration this has caused and the issue of not being able to get the other seat. If you have any further questions, please feel free to reach out via customerservice@jpcycles.com
Ordered a Badlands load equalizer, works great and priced well
Helmet is as described, but doesn't fit as it should, in my opinion. Helmet sits very high on my head, due to thick padding. Protection is important in a helmet, but there are others (competitors) that sit lower and still offer protection.
Takes 18 days for a part to arrive, come on, it's 2023. All parts from V-twin take forever. Also, your online parts search is the worst I have used. Even if you enter the part # it can't find what you want.
Hi James,
Unfortunately, events from the past 3 years still have an effect on global manufacturing and distribution, as the supply chain slowed down while demand increased. Many of our distributors are still trying to catch up, which has an effect on inventory. Despite this, we strive to provide the best possible service to our customers. We’re sorry this has affected you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Clarence, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.