About the Business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent experience once again!
My order was delivered on time and in perfect condition.
Had to reach out twice by phone (no response to either) and 5 different times by email on a warranty issue with a helmet; the last of which was finally responded to. From that point on their communication and customer care was unimpeachable.
Always fast delivery. Never have to worry about anything
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Some things are a little of a pain in the $#*! to look for on the web page, but overall you can get what you need. I prefer a book.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Awesome, good price and fast delivery.
Highly recommend ordering from
J&P Cycles.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Was installing new bar and replacement cables for bars, unfortunately when tech found dealership had done a poor job of doing the last bar upgrade years ago. Charged for a wire extension, but they had just soldered in short pieces of wires. Totally useless. Had to get replacement set of wires and switches. But look good. Also, installed a new set of Control Covers I had gotten from JPCycles in past. So bike is back on road. New Twin Power Clutch I had also gotten from JPCyles. Thanks.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Paid for overnight shipping, box sat for 3 days. Not happy with then. Will consider Revzilla now Im the future. Customer service never responded again after requesting it be handled.
Jason, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
Always have the part available, quick shipping to Canada as well.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Was to ship in 3-5 days ended up coming two weeks later, I had to go the the Harley shop to get one so I could put my bike back together
Thomas, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Easy to order. Easy to pay. The only thing that could use a little work is there surch engine. Sometimes even having the part nber won't help u find what your looking for
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Windshield is a great dark tint. Fit the bike well.
Very easy to install. Works great with my short legs. I only wish the part had a larger weight limit (only 250lbs limit)
I ordered a set of Kuryakyn Peg extenders.
The price was good and delivery on time.
However, the product package had been opened and the packet of never-seize missing. That was no problem as I have never-seize so I installed one side.
When I went to install the other side I found that the peg pivot bolt was stripped.
I didn't want to have to uninstall the first side so I just cleaned up the threads and finished the installation
Don, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
When I ordered the exhaust website, said three available and will ship 3 to 5 days. Called six days later still had it shipped. Called over two weeks and still haven't shipped. So I canceled the order. Went to Dennis kirk. Got it $12 cheaper and within three days.
Steve, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Impressed with customer service & product is great
We are always happy to hear that we have acheived our goal of a great customer experience. Ride Safe!
Parts as described and worked beautifully, am a repeat customer and have had the same experience on every order
We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
The seat I ordered arrived and looks great! The problem is that after installing and testing it out I found that it positioned me more forward than the stock seat. When I inquired about working out some kind of solution to the problem with a company representative I was told that because I had installed and ridden the bike that the seat was considered "used" and as per their policy it could not be returned. I told him that I understand the policy and was asking if we could work something out to our satisfaction. The answer was sorry no. My question is how am I supposed to know if a seat is going to work for me or not without trying it? I'm now stuck with a seat I can't use.
Jim, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
I order from JP cycle all the time and I am very pleased with the customer service and promptness...
Always a great experience with J&P. Also their customer's service is amazing! Any issues I've ever had they have fixed it without question and truly put their customer's first!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
SIMPLY BAD! HAVE NOT HEARD OR SEEN A THING ON MY ORDER! BEEN WITH YOUR COMPANY MANY YEARS NEVER A PROBLEM...HAVE TALKED TO 3 PEOPLE AND NOTHING.
POOR TREATMENT. DID GET ANOTHER ORDER # BUT STILL NOTHING *******
SAME CRAP. VERY POOR TREATMENT FROM WHAT USED TO BE A GREAT COMPANY!
Ted, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!