About the Business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered the metzler to replace a worn out set of metzler they went ******* miles I really like these tires they handle and corner well and out last anything else I've tired. The order was a little weird everything ( tubes, rim liners, blanching beads) were all to ship in 24 hours and the tire in 2-4 days. The tires showed in 2 days and everything else took 4-6 days to dribble in came from all over the country but I received everything I ordered the tires are on the bike and I'm riding again so everything is good in my universe.
Great experience. Awesome product. Would definitely recommend and buy again.
Thank you for your availability of products...
Always available if I had questions or concerns about products...
I received exactly what I ordered, fast shipping and easy to choose the correct part.
Every part I've bought from them so far has always been in great condition. Their delivery services are great for if you're in a rush to fix something.
J&P had exactly what I was looking for and they had the right price. The reply to my order was quick and correct. My order arrived just when expected.
I could not believe how quickly my order arrived. Things seem like they are getting back to normal when ordering parts. Very happy.
Quality parts, great price, this will be the first place I will look for parts
The product is good and shipping fast. One less star because I signed up for the 20% discount, got the discount code in my e-mail, applied it to my order during checkout but it didn't take it. Beware of items that are excluded from discounts. I find this reduces the shopping experience if there is small print to deal with. Customer service was good in explaining and partially making up for this misunderstanding.
I signed up for the 20% discount, got the discount code in my e-mail, applied it to my order during checkout but it didn't take it.
It was was to find the parts I needed and it was delivered pretty quickly. The USPS destroyed the box, but J&P staff packed it well and it was delivered in excellent condition
The mirrors are great. One thing I had an issue with is shipping. If you send it UPS don't allow them to send it to USPS to deliver it. My package almost didn't arrive because I don't get USPS at my address.
The chat feature helped me.
Daniel, I believe, was the one.
Thank you. I've ordered from you before, loved everything about it. I didn't realize you are a conglomerate of a bunch of different companies.
My experience was great except s&s list two rebuild kits for my oil pump one cast one billet mine is cast but that kit had wrong shaft seal had to order one for billet pump now every thing is fine
Had a damaged package that had no parts left in the bag. Tried to contact them and emails bounce
Pictures of the packaging would help eliminate returns of wrong parts
Tires come in brand new. Good pricing. The packaging was sloppy but overall it's a good buy.
Customer service was very helpful and knowledgeable!
I saw the product, I clicked on the add to cart button then the check out now button. Paid.
A few days later it came in the mail.
I would rather shop in person than online. But my past experience with JP Cycles has been good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.