Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
I've shopped J&P Cycles a long time and have always been very satisfied with their products, speed of service and on the rare occasion I have an issue, their customer service department is on point.
I Had to weld the nut for air cleaner cover because it was broken off in box
I purchased 2 Shinko tires. I was with how fast I received them and that the born on dates were under a year old.
I ordered it in australia and it arrived before i even blinked my eyes
Easy system to navigate and have a lot of parts. For victory motorcycles I was surprised at the amount of inventory they have!
Your website is easy to navigate and I found the parts immediately. Received my order correctly the first time in 4 days.
They had what i needed, and shipped the product quickly.
I did learn buying Michelin commander lll touring tires that when I was looking for my back tire which is a commander ll the size 140/90 B16 when I ordered the commander lll the size shows MU85 B15 which is the same size.
They helped me get situated on my return on a reasonable time and were very transparent.
As always great to do business in a local store that makes it easy to receive our precious parts
Order was exactly what I wanted. And delivered quickly. Faster than I expected.
Great company, great products, fast shipping, these shinkos are the new tires of 2024 A+A+
Order was as expected. Shipping was somewhat slow and tracking not normal but product arrived finally.
Ordered all the fluids for ab3 hole service on my 01 HD RK. Everything came in a kit which was awesome.
I was searching for a helmet and they were very helpful. They didn't have my size in stock but made sure it was shipped to me fairly quickly.
Got sent the wrong brake line and there was some confusion bout the picture online and what I actually ordered and got. Talked to Kat over the phone and quickly replaced it with the right kit.
I've ordered from them several times. Never an issue!
It would be nice to have better Instructions. You need to know what your doing to install this properly
Fast delivery and competitive prices! Have loved at other places and this place was the cheapest on the market for the certain item I purchased
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.