Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Received very quickly. Fit as it said it would. Quality seems good.
Tire came quicker than expected and was nit damaged. Great service!
Easy site to navigate and easy check out. Received what I ordered on time
Prompt delivery. Yet to install. Hopefully it solves my issue.
Great service. Great parts. Shipping on time or early every time
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I have been a frequent customer of J&P, having placed multiple orders in the past. As a local company based in Iowa, I appreciated the prompt delivery of my orders, typically received within a day via standard shipping. However, I was surprised to learn that my recent order was dispatched from a partner company located in New Jersey, which resulted in a longer shipping time.
My order was delivered promptly and in good condition. I would recommend and will use again.
Quick shipping even with a natural disaster, loved how they automatically shipped from a different location when needed. Great service all around
They have what I want and I get it quickly good place to get oem parts
Over all great site easy to search and find products happy overall experience I haven't had any issues with items that I have purchased now and in the past
I ordered it and it showed up quickly. I didn't need to contact them first.
Exactly what I needed. Fast shipping. Correct parts...
Great company to do business with. Very fast service had my order ready and shipped the next day.
Found what I needed the service and delivery were excellent
I ordered my item late on Friday and it showed up on Saturday. Beyond impressed with the speed of delivery.
Product was defective. Did not work once installed. Lost $30 in shipping fees. Bit of a waste of time.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I bought a bunch of things for my bike and everything was delivered earlier than expected
Very good and easy to find what I need
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.