Beyond disappointed with this company and its customer service. When I reached out to customer services regarding an issue I received a polite "sucks to be you" letter. After I posted a 1-star comment on their webpage they sent me another "sucks to be you" letter with a promise of a $15 off code that will be sent sometime in the future that never arrived. My household will never spend another cent with this company. Buyer beware, the company seems pretty sneaky with really uncommon practices.
I purchased several dresses from Joyfolie and they were all very poor quality. Two of them had tears and nicks in the fabric and the other ones were very poor quality fabric and very thin. They were see through. They have horrible customer service and I am very unhappy with the company all together. They have been contacted and still have no resolution.
Hello Charity,
I apologize that your recent purchases were not as expected. It looks like our fashion consultants have already assisted you with your returns and provided a resolution. We will definitely pass along your material concerns to our team; however, the pieces in question have been some of the top-rated girl's dresses, like our beloved Catrin. We absolutely understand that not all designs work for all individuals; therefore, we accommodate a style change with a store credit if your purchases were discounted. Our consultants are happy to accommodate any fit or sizing questions if needed. Please do not hesitate to contact us.
I ordered the perfect dress and had several questions regarding the material and fit before I ordered the dress. The customer service rep answered all my questions with ease.
I received the dress and it is exactly what the customer rep said it would be. Wonderful job all around for the company! Thank you so much.
High quality products and great service.
The quality and the style of the clothes and accessories is amazing and unique.
I ordered three dresses for my daughters and one of the dresses was a wrong size
I contact them with email, they responded immediately and solved the issue by sending me the right size dress with no charge with an extra gift a cute earrings for my daughter and asked me to keep the wrong size dress.
I'm in love with their service and for sure I'm going to buy from their website again.
You guys really need to get with 2019 for online retailers. You want a note with the return? You want customers to pay $8 to get the item, then pay $10 to return the items AND not give me my money back because I used a promo code on a full price item and got a few dollars off? It wasn't final sale. I will NEVER purchase anything from your store again once I have used my credit. I didn't change my mind. The size 14 sweater was huge and the size 14 overalls were skin tight. Your sizing is an issue and as a business I would think you would want customer satisfaction and loyalty. Beware if you buy something here you will not be able to return it for a refund.
Hello Becky,
We are always willing to look at the product you have received, especially if you feel the sizing of your items fall off of the sizing chart measurements we provide. I understand your frustration with additional costs involved with returns. There are many larger E-commerce businesses that can afford to have free returns; however, as a small boutique we do incur very high shipping costs and currently we cannot offer this service to our customers. We do attempt to extend discounts on merchandise to those customers who wish to take part in our promotional incentives. These incentives do provide a disclaimer stating those items purchased will then be offered a size exchange or store credit should you choose to return the merchandise. We are always reviewing how we can expand accommodations to our Joyfolie Family as we continue to grow our business. We appreciate the time you have taken to provide your feedback. I will send you a follow up email to see how we are able to further assist you.
Everything about this company and experience was horrible and unprofessional. The quality was below average, customer service was way below average. Will never be using again.
Hello Kathryn, We are so sorry to hear our service did not meet expectations. All returns are subject to receiving and processing by our warehouse prior to sending a size exchange. It does look like our team was able to provide a specialized expedited return so that you could receive your new size in the time frame needed. We look forward to being able to provide more services in the future.
I bought a dress from Joyfoliw, and while it was a beautiful dress, the zipper did not quite work, so I returned it. I returned it within the allowed time period, but they would not give me my money back, or rather they gave me store credit. When I inquired as to why, it is because I purchased the dress while it was on promotion (25% off). When I contested, they said I did not read the fine print, but I am a person that usually reads everything in detail. This return policy is horrible, and I thus I would not recommend purchasing from Joyfolie, as I am very dissatisfied.
Hello Marin, I am so sorry to hear about your recent dress purchase. Joyfolie would never expect any customer to take care of product issues on their own. We do ask that you contact us within 30-days of receipt if there is concern over any items received. It was not communicated that you were experiencing a faulty zipper, so I can understand your frustration. I am reaching out to further assist with this item. I also want to touch base on our promotions. We love to extend the opportunity for customers to take part in deep discounts on beloved Joyfolie goodies. When merchandise is eligible, we always accommodate with a size exchange if needed. And, in the case that a particular piece does not work out, we provide store credit so you can find another item that fits your needs. Please feel free to contact us or check out our website if you ever have any questions. We also have an easy to follow FAQ section that will assist with most needs.
The best dresses ever! I love them sooo much! If you are looking at this reveiw then you will be soo happy just like me when you open it! I amost don't want to tell anybody because im afraid that they will take all of the dresses!
Just received my very first Joyfolie order and I'm absolutely obsessed! I ordered a pair of boots and a dress for my daughter and a pair of boots, a dress and a shirt for myself. I am beyond impressed by the labeling, tags and packing of the items and I am as equally impressed at their quality. The tags even have these beautiful rhinestone charms on them that I will keep! The attention to detail is quite impressive. All too often we spend money on things that are cheap and see through These clothes are nothing like that. I cannot stress enough how much I was blown away and excited to open each item. I feel like my hard earned money was so well spent and I can't wait to wear my new things! This is officially my new favorite store and I can't wait to place my next order!
I ordered clothes for my daughter from JoyFolie for the first time and it will be my last. While the styles are absolutely adorable the quality is lacking even for the sale price. I ordered 2 sets of PJs which were see through when held up to the light with 2 layers of material. (Not appropriate for a 12 year old.)
The robe is super cute but for the price I expected it to be velvety soft which it is not, it's not rough per se it's not soft either, It's meh.
I will not be returning these items because I do not want a store credit (bought everything on sale) and don't want to have to pay shipping cost for return. I failed to read the return policy.
I will still give these items to my daughter for a Christmas gift and she will love them... I just feel they are way overpriced for the quality. I don't mind paying for a good quality item just not a premium for sub par materials.
Hello L. G., Thank you so much for your feedback. We definitely understand that all customers have different expectations of our products and material choices. Our design team does their best to anticipate on trend demands for particular pieces; however, It sounds like you weren't happy with the style of your items. Anytime a customer feels dissatisfied we are always willing to take a look at their concerns, so you should never feel obligated to settle. The store credit is there so you can pick out apparel you are completely happy with. We have new collections coming out for the Holiday Season and we would be happy to offer support so that you can find something your daughter will love. Please feel free to email us at info@joyfolie.com or live chat us during business hours so we can take care of you.
Seriously. Read it VERY carefully. It's ***VERY*** limited. If you think you might return something, do NOT use ANY discount codes or buy ANYTHING on sale. The whole thing is actually rather scammy and incredibly disappointing. It also looks as if their team consists of mostly interns and the founder admits to having no business acumen (per About Us page). Listen, if a company can't afford to run a proper business without taking advantage of staff and customers, it shouldn't be in business.
I choose the Aniya dress in cream floral to celebrate my anniversary, I am very happy with the style, its has a romantic and elegant look to it. The fabric is soft, for being a long dress it is lightweight, although the fit is very flattering and the slit is my favorite detail of the dress, I will have to alter it's length since I am 5'3.
You mail to ship it back PLUS you pay to exchange it. NO NO NO NO.
They have no system to return or exchange. You have to HAND write a note, they don't guarantee you can get the correct size back. They don't even back a return label. You have to do everything yourself.
DO NOT MAKE MY MISTAKE. Their customer services SUCKS.
Dresses are overpriced unless on sale. They site small boutique business, what BS.
We bought three, only one fit (in photo)
Hello Julia, I can definitely understand your frustration as many consumers are use to larger e-commerce businesses and their practices. We currently do not have a return/exchange portal available, so we do ask our customers to return their items and to kindly let us know what items they are exchanging. It does look like one of our Fashion Consultants was able to further assist you with this process. We really appreciate your feedback as we work towards developing these procedures and offering additional services for our customers.
STAY AWAY FROM THIS COMPANY! I would give NO stars if I can. Worst customer service ever. The package of my order is lost and they refused to do anything. I paid $35 for overnight shipping and the order was never received. I emailed their customer service and all they do is the reply with cut and paste answers from their website. They claim they are not responsible for lost package. Why should I? I was not able to initiate an investigation with Fedex because I am NOT the shipper. My order was placed with a gift card so I am not able to dispute the charge. So here I am suffered $90 lost for nothing.
I LOVE the styles of this brand. Everything is modest, feminine, and beautifully simple. I have ordered 3 items over the last 6 months for my 11 year old daughter; two dresses and a top/bottom set. Here are my complaints.
~Sizing is far off the mark. My daughter should fit into their size 14 according to the measurements provided, but everything has been 2-3 inches too long.
~Sewing is sub par: Threads threads threads everywhere. Loose threads come off the hems, off the unfinished edges. She does not wear these items for heavy play. These are essentially church clothes. I wash them alone, on delicate, in a mesh bag. The fraying around ALL of the hems is atrocious. Her one top has an unfinished edge around the hood and it is coming apart like a sweater thread being pulled. Holes form easily in the material.
~My #1 complaint: the return policy of this company is absurd. Unless you purchase something at full price, there is no return. You must take store credit... after paying to ship the item back... after having paid to have it shipped to you. Even if you buy full price, to exchange you PAY to have it shipped back and have the new item shipped to you. These are not cheap items. With the shoddy craftsmanship and poor exchange/return policy I won't be purchasing anymore items from Joyfolie.
Hi Amanda, Thank you for your feedback. We want to make sure you are delighted with your items. Our sizing chart is a guide so you can determine if sizing up or down on a particular style is necessary. Maxi dress sizing can definitely be tricky if the chest, waist and hips fit one size and the height fits another. Our website does offer Live Chat during business hours where we provide assistance so you can get the desired fit. We are always happy to review any product concerns for our customers. To touch on material, Joyfolie has many different styles some of which have raw edges for design effect, but we also have many other style options for those who may prefer something different. We are definitely sorry to hear there may have been more than normal run-off threads or possible manufacturing issues. Please reach out to info@joyfolie.com. Our team would love the opportunity to take a look at what you are experiencing so we can offer further support.
I bought 3 dresses for myself and my 2 daughters to try on for fall pictures using a 10% off coupon and costing 300$. All 3 ran large and upon trying to return they say that they cant refund bc A coupon used, then even starinf thwy could take the 30$ discount out and keep the $ they still arent allowinf. How ridiculous.
Hi Lauren, We appreciate the time you took to leave a review. We apologize that our services provided did not match your expectations. Joyfolie will always take care of any issues where the sizing of your purchased items does not match our recommended charts. I regret to hear that we missed the mark with your experience. We have contacted you via email to give additional assistance.
Ordered a girls dresses in 2 sizes to see which fit my daughter the best. I went to return the larger one and exchange the one that fit for another color and I had to pay to ship them back and then pay for shipping again to have the new one sent for me. They would not honor the promo code that was used in the orginial order and I would not be refunded for the other dress since using a promo code is considered a sale item. I am disappointed that after purchasing 2 flower girl dresses and 2 flower crowns they would not honor a refund of one dress. I do not feel confident purchasing from here again and would not reccomend them.
I have recently discovered Joyfolie site as I was looking for a dress for my upcoming trip. I ordered a dress, but when it has arrived and ended up being too tight in the arms area, so I wanted to return it for a refund. When I contacted customer service they told me that I can only get store credit, because I have use the coupon for my order and it considered final sale. I was not happy about it, but did as I was asked. Once I got back from my trip and received my store credit minus return shipping I placed a new order with some other items since I didn't need the dresses any longer and it took me time to find something instead of the dress I thought I could use, only to find out the these items are huge in size and horrible quality. I contacted customer service again in hope that I can return these items for a refund, because there is absolutely nothing I like on there website at the moment to exchange my items too. And they responded with the same general message that it is there only return policy and they only can do store credit for me. Horrible. So basically there is no customer service whatsoever, just general message about info I already know. No resolving of a problem in reality. Now I am stuck with another return and store credit minus return shipping fee. I wish I would have read reviews before my purchase as I would have never done this mistake.
Hello Anna, We apologize our return policy has caused frustration. We do our best to lay these expectations out in a clear and organized manner on our website, as well as, throughout the entire checkout process. Our apologies if these were missed during your initial purchase. Additionally, it sounds like we were unaware of any sizing concerns you may have had. We are always willing to take a further look at any issues you may be experiencing with our products and assist you further.
Purchased the Saoirse hoodie in cream for my niece. It is super soft and perfect for her to wear as she enters kindergarten. It looks so cute on her and she loved modelling it for the family. True fit for size 6.
Any items that receive a Sale / Discount can only be returned for site credit or another size. There is no need to support a group that tricks you into remaining a customer.
Hello, Joyfolie offers opportunities for customers to take part in additional savings during our promotional sales. If returns are needed discounted items are eligible for store credit or size exchanges. This will exclude our final sale merchandise. We do our best to lay these expectations out in a clear and organized manner on our website, as well as, throughout the entire checkout process. Should you require additional assistance during your shopping experience, please reach out to our team so we can provide support.
Overview
Joyfolie has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joyfolie most frequently mention customer service, free gift and high quality. Joyfolie ranks 32nd among Shoes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John, We're so saddened to hear of this disappointment. Mystery and Sample Sale boxes always include a mix of two sizes as listed in the product descriptions. For example, if the girls 8/10 box is ordered, a mix of the two sizes will be included. Please accept our sincere apologies if this was missed during your Final Sale purchase. We did provide a gift as a courtesy during your experience. We appreciate your feedback, as we look forward to improving this sale in the future.