Jostens

Bought the real tree high school ring and with in one day the graphics came off and on top of that they misspelled her name wrong. And when my daughter called them to talk. The representative was so rude to her and then hung up the phone. The cheapest product that costed me $420.00 Please people do not buy there product. Its a headache and a waist of your time. I will posting back if i get a refund so far they are dodging my calls as in hanging up every time i ask for a refund.

Their photos sucked I paid a deposit at the school when she had to take the photos that I never got returned to me. Then when the photos are ready to be viewed and ordered they charge $65 for 1 8x10 photo that they didn't do a good job on… then 95% of the order that I paid for went to the school even though I paid them on top of that it's 2 weeks before my daughter graduates and the announcements I paid a fortune for still hasn't been delivered I called the company and their like I'm sorry it should be next week but I'm not sure what day they will show up and we will call you back so you can take the time out of your work day to pick them up at the school because we deliver the $#*! you paid for to them not the person that took her whole payday to pay

Ordered a beautiful ring design that I really liked. Within a few months I noticed the emerald had come loose and was only being held in tact by the metal piece over it. I ended up losing the ring, so I contacted customer service and they did replace the ring. The second ring is having the same issue with the emerald being lose and I noticed the silver chips fairly easy. As well as the metal somehow bending. Didn't own either of the rings for more than 7 months before I started having issues with the quality of the jewelry. Other than that I'd say they were great. It's disappointing they don't last. Especially for the price.

I wanted to leave a review, because when I was making my decision I went in search a reviews and was hard pressed to find any positive feedback. Everything in my transaction went perfectly well and the ring turned out fantastic. The price was good quality is top-notch and the ring was delivered within the time frame that it was promised. I couldn't ask for anything more, I would recommend using jostens for a class ring.

My first order was good, although the school was a little concerned about the time it took to receive the cap & gown. However, I placed a RE-ORDER for 25 more Announcements, 50 more Foil Border name cards, and 40 more Photo Cards on April 14,2023. My Daughters graduation was May13th, 2023. On approximately April 27th, we received a Jostens package. Unfortunately it did not have the Photo Cards. My daughter called Jostens customer service and was told that they would send her a redemption code to re-order them AGAIN. She never received the code. Her graduation has come and gone and all we are getting from Jostens is the run around.

I just got my package and i am going to see if it is ok! I wan tto delete this review but it says i have to post something

I absolutely DO NOT recommend buying anything from this extremely unprofessional company. It took me almost 2 months to get my cap and gown, they sure as all hell charged my card quickly though! When my order finally got here it was completely wrong! I filed a request to have the items returned and it's been over a month and a half since this elusive label was sent out and STILL NOTHING! The people who work at company are completely useless! I had to pay $18 in shipping this morning out of pocket just to send it back and just now they are saying they are not going to refund me anything at all! I've gotten my bank involved. Seriously go to other company for your stuff.

As a parent I am frustrated. Every step of the way in the ordering process, Jostens will involuntarily add items to your order that require the user to remove. Sometimes the removals are not intuitive. For instance the "Reduced reprint cost insurance" is add and the "no" option is greyed out and difficult to see. Another example is the addition of items to your cart that you then have to individually remove such as book covers or extra photo pockets. This company is all about making the extra buck w

When I tried to order my daughter's yearbook, I kept getting a script error or the page would not advance. I tried calling customer service but could not talk to someone. If you select yearbooks, your only option is to pay. I tried the corporate office and they sent me to customer escalation so obviously they have a lot of complaints to have a department with this name. Will recommend our school go to another vendor.

Ordered and paid for photo card announcements. Told they were made but not mailed, then told never printed, then told that there was a paper shortage in plant and would be issued a full refund after two weeks of calling everyday. Photo cards dropped on my front porch yesterday… AFTER I had to create some of my own for our daughter and pay for those as well. Credit has not been received. Their response at plant was "Why are you complaining? Use them or throw them away". Shocking! Asked to speak to management… never allowed to speak to anyone.

We ordered announcements for my son for graduation. When he brought them home there were no name cards. When ordering the sales representative was very rude and unprofessional to my husband and so were the other representatives to other customers. It's ridiculous that they can charge 75 bucks for the least amount of graduation announcements and get away with it. Unfortunately there is no other company that comes and offers services so we are at their mercy! Yes we are doing our own personal ones with his picture but we also wanted ones for the close family members with the school colors and such. But now there are no name cards with them! When we called we were told it would be about 40 bucks just to order name cards! Jostens is absolutely over priced and we as parents are at their mercy when we have no other option to order items for graduation. Cap/ Gown, and announcements! If I could give zero stars I would!

I wished I had read reviews before ordering. Will never order from them again. Ordered a senior ring wrong mascot on ring. Sent it back. They supposedly mailed to wrong address. And know says ring was was thrown away by the mail service went to the mail service they said they needed the tracking number but Justin would not give me a tracking number so I'm out $600 and I have no senior ring for my grandson.

Placed an order for a yearbook for my daughters middle school. They advertised the cost as $30 per yearbook. The company then added a $3 "service fee" on top of that, plus tax. Kind of high, but ok, no problem. When I placed the order I had to agree to the terms including this line "We reserve the right to change the Service and Delivery Fee at any time and for any reason." (see the terms at https://www.jostens.com/about/legal/terms-of-sale)

I emailed them back, asking for clarification about these arbitrary terms, and their response was to just cancel my order and refund me. No explanation.

Today I received my Yearbook, which was delivered to the school 2+ weeks behind schedule. This is inexcusable lateness considering that even if Jostens had needed to reprint and bind the entire order of Yearbooks, they would have likely arrived quicker.
Upon examining my 2-week-late Yearbook, I found a series of mistakes which the Yearbook company I was previously with never made.

Stock images were used on the cover page, still visibly reading the word "stock", showing that Jostens did not bother to purchase the image.

The name on my personalized Yearbook was not centered to any extent in the corner of the cover or by other means of alignment.

Bindery was performed incorrectly and as a result of such, the spine's lettering was not centered.

The Year In Review pages were printed at a low resolution, instead of reprinting the last signature, Jostens decided to add additional pages, making the Year In Review a double print in the final copy. It goes to show how little Josten's cares.

After viewing first hand how catastrophically horrendous the products of this company are, I would never recommend this company to anyone whatsoever.

Bought white gold women's north texas ring for my niece
Ring looks big and beautiful on the web page. When u get it so small u can't see stones or college seal. Very disappointed. Not a 600 dollar ring by any stretch of imagination.

Order photos from this place. They charged me more than I requested and were way over priced. On top of that the pictures are not even clear. What a complete scam. No one needs to support scam companies. Really uncool.

My 16 years old son went behind our back and ordered a $600 ring! So far, he paid $172 and they will only refund $72. This is ILLEGAL! No minors can legally enter into a contract. I'm getting an attorney...its the principle. Wish I could give zero stars.