Please don't loose your diploma. Jostens was the ONLY way I could get a duplicate. I was able to get a transcript but an actual copy was needed for a job. I had left several messages for the guy Rick whom was in charge of my particular high school. He never returned any of my calls. I finally caught up with him February 1st. He actually tried to have me take another route to get my diploma; I told him this was the route I was told to take and therefore I wanted to move forward with placing an order. He let me know it would take up to 4-6 weeks. I made it very clear I had a job on the line that was contingent on receiving this duplicate of my diploma. Several weeks has passed and I contact Rick and states he is still awaiting an email reply from the school. I said okay. I followed up a week later and Rick still explains he is awaiting for an email reply and he couldn't understand why he didn't get a reply on my behalf for this individual has responded to other requests from him but not regarding me. He questioned if I had actually graduated from high school and verified my information again. I confirmed indeed I did and that I have 2 degrees following my diploma and is it not part of the protocol to actually pick up a phone after you don't receive feedback in a matter of weeks of do you just continue to wait since I had already paid money and have a job awaiting. Rick proceeds to say I know this is why I hate this job waiting on somebody to get back to me. I asked Rick for a name and number of this individual he was supposed to be corresponding with. He provided that information. I called she tells me she's not the person that handles that and although Rick had given me her information that's not her job and provided me with the proper contact name and number. I called that number and left a message. I also called the board and left a message. I then called Rick back to tell him to tell him he was contacting the wrong individual via email and I provided the phone number of the person he indeed should be contacting. He proceeds to ask me for this persons email address?! (Really, sure I'll continue to do all the leg work) he says he would call her but he would most likely get a voicemail like I did. I then called the first individual back that gave me the appropriate name and number and asked if she could also provide me with an email address. She did. I called Rick back and gave him this individual's email address. I had literally did everything that should of been done after week one of not receiving any feedback. I then followed up the following day to see if Rick had received any feedback confirming my graduation from this high school. He did. I received my diploma a week later. March 9th ….now remember I initially placed my order February 1st. But because someone doesn't care or like their job they almost prevented me from a great job opportunity. Thank God I have another full time job. For waiting on Rick could of had me homeless. Please don't loose your diploma people.

I ordered my 3rd son's class ring in Febuary online. I paid in full. When the rep finally made it to our school and saw the kids he order the ring again. My son told him that I had taken care of it online. When a month later I got a charge for the 2nd ring for $40.00 more than I paid online I called right away it was a Tues afternoon. This customer service person (Shawna) worked well with me. She contacted the correct people to get the money refunded expiedently so I didn't have to wait the 5-7 days for it. So Thursday the money was back in my acct. But Friday morning I got a call from my husband as they had charged my acct a third time. Yes that is three times now for one ring. I called from work and was told by Jessica she would push it to the correct people and get it taken care of and call me with an update. Well on Monday my husband called and spoke to someone with no call back or update. Monday afternoon I email with attention to both the customer service reps I spoke to stating how a family of 6 can't afford to have this kind of money tied up with them for an error on their part. My husband is planning on filing fraud paperwork against them. Mind you when it is a card online your bank can not do a stop payment anymore with out knowing from the buisness that it is their error. So now on Tuesday morning we are now being told that they are expiditing a refund again. Our money has been tied up for basically a week due to them making an error. Do I believe that the situation will be taken care of this time. NO! I now go and look online to find out that this happens often and they are known for finding a way out of refunding people. This is horrible for a buisness who schools across the United States work with and the parents really don't have a choice. I have to order my second son's cap and gown thru them and I don't want to give them anymore money. Watch your accounts when you purchase from them.

I used to love Jostens since I ordered my class ring 2 years ago, my sophomore year. My ring was high quality and beautiful as expected, since my mother paid $1,200 for it. The rep was very thorough and explained everything simply. Until about a month ago, I would've recommended this brand to anyone.

It is my senior year and I ordered the Jostens school package online about 4 months ago. It included the cap and gown, shirts, bag, announcements, sweats, tassel, and keychain and it was around $300. I received everything through the mail on time (about 2 weeks later) except for my cap and gown. The school told us we would pick our cap and gown up at the school a month before graduation.

The rep handing them out on the day everyone got theirs couldn't find mine. She asked if I had ordered mine online and I said yes and she told me to go to the main office the next day. So, I checked the main office the next day and then they couldn't find mine either. My school secretary told me to call Jostens and see if I might have to drive to pick it up 2 hours away.

So my mom calls Jostens and tells them the situation and they said it all goes through the school and that all caps and gowns were delivered, even though the school obviously didn't have mine. My mom then spoke to a local rep and they asked for a number to contact in case they find anything. A week later and nothing still happened. My graduation was in 2 weeks and I still didn't have the main thing I needed nor did we ever get a call, email, or anything back. So, I called and they told me the exact same thing, that they'd call if anything changed. Then another week with nothing.

Today, 6 DAYS BEFORE GRADUATION, I receive my cap and gown after a month of what felt like pestering someone to give me my own cap and gown that was already paid for. My mom and I never got a phone call updating us on my order status. On top of everything, the sticker with all of the order information on the cap and gown wasn't even mine, it was a scribbled out printed name with my name written under it, which was misspelled.

I have never ever been more stressed out or anxious as I have been the past month. Trying to get ready for exams and wondering when or if I was going to get my cap and gown is something nobody should have to go through right before graduation. I was constantly thinking about what I was going to do if I didn't get my cap and gown. Graduation happens once, and I never would have expected a brand that I trusted to order my graduation needs to have the worst service.

The service was not even somewhat helpful nor did they even seem interested in helping. I might as well had talked to a wall. The only thing going is the quality of their products which is ok, but the service just makes it not even worth it. I literally get better service at McDonald's. For a brand that is 'high quality', the service is a joke.