Jerika M.

I used to love Jostens since I ordered my class ring 2 years ago, my sophomore year. My ring was high quality and beautiful as expected, since my mother paid $1,200 for it. The rep was very thorough and explained everything simply. Until about a month ago, I would've recommended this brand to anyone.

It is my senior year and I ordered the Jostens school package online about 4 months ago. It included the cap and gown, shirts, bag, announcements, sweats, tassel, and keychain and it was around $300. I received everything through the mail on time (about 2 weeks later) except for my cap and gown. The school told us we would pick our cap and gown up at the school a month before graduation.

The rep handing them out on the day everyone got theirs couldn't find mine. She asked if I had ordered mine online and I said yes and she told me to go to the main office the next day. So, I checked the main office the next day and then they couldn't find mine either. My school secretary told me to call Jostens and see if I might have to drive to pick it up 2 hours away.

So my mom calls Jostens and tells them the situation and they said it all goes through the school and that all caps and gowns were delivered, even though the school obviously didn't have mine. My mom then spoke to a local rep and they asked for a number to contact in case they find anything. A week later and nothing still happened. My graduation was in 2 weeks and I still didn't have the main thing I needed nor did we ever get a call, email, or anything back. So, I called and they told me the exact same thing, that they'd call if anything changed. Then another week with nothing.

Today, 6 DAYS BEFORE GRADUATION, I receive my cap and gown after a month of what felt like pestering someone to give me my own cap and gown that was already paid for. My mom and I never got a phone call updating us on my order status. On top of everything, the sticker with all of the order information on the cap and gown wasn't even mine, it was a scribbled out printed name with my name written under it, which was misspelled.

I have never ever been more stressed out or anxious as I have been the past month. Trying to get ready for exams and wondering when or if I was going to get my cap and gown is something nobody should have to go through right before graduation. I was constantly thinking about what I was going to do if I didn't get my cap and gown. Graduation happens once, and I never would have expected a brand that I trusted to order my graduation needs to have the worst service.

The service was not even somewhat helpful nor did they even seem interested in helping. I might as well had talked to a wall. The only thing going is the quality of their products which is ok, but the service just makes it not even worth it. I literally get better service at McDonald's. For a brand that is 'high quality', the service is a joke.