Jostens

Last year my oldest son chose a school ring and It turned out beautiful! It hurt me to see my son lose out on everything this Covid 2020 year. When my youngest chose a tag neckalace, I knew I had to make him happy. I spent $1,800 for a Tag 10k neckace. This price included a keepsake box, taxes and warranty. I waited almost 3 weeks for delivery only to be sold a stainless steel neckalace with a small 10k gold tag. Online pictures are EXTREMELY deceiving as tag is so small! I was under the impression for what I paid, everything was 10k gold. In my opinion $1,600 for a small 10k gold Tag is Ridiculous! I could have went elsewhere and got the whole neckalace & Tag cheaper! The SS neckalace is so cheap(it's not even gold filled) the hook is slightly open and can increase chance of the only thing thats GOLD(Tag) to be lost. So NOW I feel like an idiot! Now I'm left scrambling to get money to buy my son a GOLD neckalace for this GOLD Tag. As I will not have my son wearing this expensive Tag on a cheap neckalace. Not only will it turn his neck green but he can lose the Tag. Customer service admitted it was very expensive for Tag alone but only offered I return for a full refund. A neckalace matching the fake one Josten states is a COMPLIMENTARY gift will run me an additional $900 in 10k gold. Please beware before you order a tag with Josten! I should have gone somewhere else! TOTAL RIP OFF!

I paid for express service to receive my cap and gown and I am still waiting. The money was withdrawn from my account. Terrible.

They put items on their so called website that doesn't work that are not available for purchasing and the quality of the clothing is not the best.

Horrible! Photographer was awful. Told my son to straighten his own bow tie. Next time they didn't have enough time he was told.

Lost all my kids announcements and said it would be a month to remake them.
His party is beginning of May
Unacceptable business practice.

We ordered (school-specific) graduation announcements and name cards, and my dilemma was to find a 4x6 photo card template that was highly customizable and would fit into the graduation announcements. I tried 4-5 different companies' photo card templates and became so frustrated with the prescribed photo and text layouts with no ability to customize as we wished. Then I started using the Jostens photo card template and created a design that turned out amazingly beyond our expectations. We were able to choose a matte (like a cardstock paper) finish, rather than a glossy photo. On the front side of the card, we featured our graduate's photos, school insignia, and basic text. On the back side of the card, we were able to feature a photo with the graduate's chosen school and major, as well as information about the planned graduation party.
Even in the middle of the COVID pandemic, we allowed a bit of extra time, and they arrived in a timely manner. We couldn't be more pleased with the professional appearance of the cards. They fit perfectly into the announcements (even though the graduation date has been pushed to later in the summer, we decided to send the announcements along with the (also postponed) grad party information.
Our Jostens sales rep, Randy Storts was also very helpful in providing answers to our questions along the way. Thank you to Jostens for making this a worthwhile experience!

I started an order in December 2021, and to date March 14,2022, the order has not been properly processed! I sent an order form and check after speaking with an agent advising this process would be fine. After weeks of waiting for the check to process, I contacted Jostens customer service and spoke with an agent who was completely ride and unprofessional to the point I had to contact a supervisor after being on hold for an hour! As if that weren't bad enough when I asked about the status of the order the supervisor was unable to verify anything. After a month, I called again only to be told they are working on it, that someone would contact me to follow up with the order. That call never came. I again reached out to Jostens for clarity only to be told the office was moving and there was no person available to complete the order at that time. I then reached out to customer service to Express my dissatisfaction and I was told the order would be cancelled and re-established. I asked for a follow up to make sure the order got placed so my son would receive his graduation gown in a timely manner. Again, it is March 14 the email was on February 24th and I have heard nothing. Last week I called Jostens again. I was then told the order was complete and no further action was needed on my part. I asked the agent if he was certain because the monies never came out of my acct. He stated it was paid in full as a courtesy and the order was complete. This morning I woke up to find the monies were processed through my account today! So which is it was it a credit for customer satisfaction or not?! Clearly no one at Jostens supervisor or otherwise seems to be competent to complete the order properly. Not to age myself but Jostens has been around since I was in high school in 1986! I have had 3 of my children graduate with Jostens! Unfortunately, at this time Jostens is bad business! I understand why people choose Amazon these days. Your order gets to you in a timely manner. At this point, my son will be graduating in his siblings cap and gown which is still in prestine condition. I don't want to give Jostens my business!

*DO NOT USE THIS BUSINESS FOR YOUR GRADUATION NEEDS*
Ordered 7 caps and gowns on April 26th. Paid in full. After a few weeks of not getting a tracking number I called and was told I'd receive the order on or before May 31st. I received a voicemail on May 24th to tell me I owed them money for shipping. I called and was told that the order was fine and I would receive the order on or before May 31st. On May 30th I still have not received tracking information and called to find out what was happening. I was told my order was canceled due to unpaid shipping (I have a receipt from April 26th saying I paid in full and had no outstanding balance).
I spoke with a customer service rep and was told all they could do was reorder it, but could not guarantee any quick delivery. I asked to speak with a supervisor and was told there was no supervisor to talk to and that this was the only solution. I asked again to speak to a manager and the rep told me skeptically that he would but they would just tell me the same thing.
I spoke with the manager. He never apologized. He never acknowledged the mistakes that were made by the business on their end. All he could do was reorder my caps and gowns and try to rush it out to me. He even still charged me more than the original cost of the order to cover shipping costs after they made such a serious mistake and are risking that 6 of us students will not have our regalia for graduation.
Read the reviews of this company. Don't use them.

While the class rings are certainly attractive on their website, customer service absolutely SUCKS! I don't think I've had a worse experience with ANY business. For real! I would never, ever shop Jostens again and I would suggest customers take their business elsewhere since there are other options.
After spending about $1500 on a commencement ring and ring box, the ring was deemed overpolished and lettering smudged. I complained via email that these gifts were intended to be a surprise and presented on Valentine's Day for my wife. "Barb" from Jostens via email said they couldn't guarantee it could be returned in time but assured me I could wait to return these items later at my option. After Valentine's Day, my wife agreed the ring needed repairing but also said she did not need/want the accompanying ring box. When I called Jostens asking them to return the box today (3/16/23), I was batted back and forth between different agents in total while listening to same music for an HOUR (1:16 to be exact)! At some point, "Barb" actually somewhat surprisingly momentarily answered, but she quickly just handed me off casually to a really rather rude, abrasive male after locating my order #. This man who failed to identify himself, insisted that the ring box item was considered "separate" - even though it was offered as "an optional accessory" in the last steps in the ring's ordering process - and therefore, was not to be considered included in any grace period afforded the order by "Barb". Therefore, the ring box was subject to a "30 day free return" limitation. When I explained (additionally) that this policy was not written on any paperwork received with these orders or that Jostens was even risking an unfavorable review from me by ignoring simple logic underlying the afforementioned gifts - just for the sake of a $10-20 item (after a customer just spent $1500!), he simply DID NOT CARE...and you shouldn't either!

My children's elementary yearbook at New Mt Hill Elementary had horrible picture quality and very dissatisfied with the thickness for the price.

Good luck placing, paying or receiving any sort of customer service. I wish Balfour had the high school contracts! WHAT A NIGHTMARE OF A COMPANY!

Paid 299$ for the "golden ticket package" for a graduating senior this year. Paid 299$ in full on Nov 16th of 2022, this is now Jan 22 of 2023 & we are still being ignored. The order number we were given can't be tracked. Have called customer service number MANY, MANY times, someone always says they'll find out what's going on & will call back. Nobody ever calls back. Ever. Finally after months got one helpful person who actually seemed like he cared, he got me a supervisors extension number & name. When I tried to call the supervisor, the extension doesnt work or let me enter it & a customer service lady who was extremely rude & couldn't have cared any less what's happened to us refused to let me speak to the supervisor even though I was told to ask for her by name. The lady instead told me to call/email Brad Held, the apparent owner, who I've attempted to contact for weeks & has ignored phone calls, voicemails, texts & emails. Nobody from this company cares that they took 300$ from us months ago & the order apparently just doesn't exist anywhere. The graduating kids mothers side of the family, since it can't be tracked, now believes we didn't order anything & for some reason believe we have lied to the kid & them about placing the order, so they've went & placed a deposit on their own order, so now there's two orders for the same thing on the same kid. All because jostens failure to communicate & keep track of customers orders. They already got our 300$ so now that we call they make sure to act like they could care less what's happened to us. We have two other kids that will be graduating the next few years & if jostens is the only company available, the other two kids won't be getting graduation stuff after this experience. HOW ARE YOU STILL IN BUSINESS AFTER TREATING PAYING CUSTOMERS THIS WAY?