Jostens

They are an awful company to deal with. Their craftsmanship is below par and costumer service is awful. Plan on spending at minimum 30 min on hold while waiting for customer service.

I had to send the ring back because it was the wrong size (because of their faulty measurement app). I had to pay to ship it back and when it was returned the entire ring was misshaped. I'm returning it!

When I called to tell them that I was returning the ring they said I'd have to pay $100 deposit! I will fight tooth and nail to ensure they don't get a dime!

Little do they know that I am in charge of my High Schools ring ceremony… they will be loosing our business as well!

Today, our senior class caps and gowns were supposed to be available for pick up at the Virginia Beach location. We had scheduled times when we were to arrive. First, the directions were absolutely ridiculous, and a group of us noticed each other driving in circles. One in the group had found Jostens, and the note on the door that stated they had decided to close early, because of weather (it was raining). So, anyone whose graduate's names were assigned times after 12:00PM, were not able to pick up their paid for items. In addition, the sign on the door stated that they would be rescheduling for May 26th, almost an entire month away.
HORRIBLE customer service, especially with everything going on right now. Our graduates may not even have a ceremony; it would be nice if we could get their caps and gowns to have pictures taken! Jostens, you should be ASHAMED of yourselves.

I ordered my 8th graders school pictures back in September. When they arrived, the printing was horrible. It looks like he is whited out. This was a mistake on Jostens end and not a touch up (that they charge you for). I sent 3 emails and received 0 responses back. I finally found time to call over Thanksgiving. I actually got a person, told them my issue, and then the call all of a sudden went to the automated "leave a message." It was ridiculous. They said to leave your number and you would get a call back. We are now well into December and I have yet to receive a phone call back. I would like a refund and will not be ordering from them again until refunded or new pictures sent. Unfortunately, this is who our school district uses so if you want anything related to pictures and graduation, this is who you have to go through. I agree, if I could give a 0 star, I would.

My cap and gown did not get to my school until it was too late for me to get it. They are now refusing a refund. I currently do not have the item because school is out and there is no way for me to get it. This is horrible customer service. I don't even need it anymore and I don't even have the item, yet I won't be able to get a refund. I get it that it was my fault for ordering the item late but I don't even have the item and is no longer in need of it. This is just horrible.

UNHAPPY PARENT!

$129 for this book.
1. His name is spelled wrong on it on the outside.
2. Message in the 1/4pg for my son was not as provided.
In the 1/4 pg ad you put "All that you know - love you!" Clearly below, that is wrong and not properly edited.

This is what was supposed to have been correctly in his 1/4pg ad.
All that know you - love you!

This is lazy and lousy.

I ordered my Diploma Frame on 23 March 2021 and called Jostens on 23 April 2021 to inquire the status of my delivery. They stated my order was placed on "hold" because they don't ship outside of the United States. I explained it was an APO AE address and that it is the same as shipping in the states. The Rep said "okay let me place you on a brief hold." I was on hold for 38 minutes, no follow-up emails, no status update sent in 30 day's as to why my order was on hold, nothing. I'm going to implore Purdue University to quit advertising this company.

I contacted Jostens regarding a refund on my order for my childs cap and gown and accessories. I was told because the school has stated they are postponing the ceremony with no actual date in mind which when i contacted the school was told possibly September they were not doing refunds at this time but once they get a confirmed date they would then and only then discuss wether they would issue refunds. I feel this is wrong my son will not be walking in September or any other date. School is basically over and he does not want to walk months after his supposed graduation date. I think it is wrong that i have paid for a product that will not be used and jostens will not refund these items. I find this to be Bad Business and in my opinion this makes them theifs. I understand this is an unprecedented time but we should have the option at this point wether we choose to have our kids walk or not and refunds should be an option

We ordered our daughters class ring her JR yr (that was a mess) & because we didn't wait till her SR fall sem. She doesn't get a free cap & gown. We ordered her a senior pullover & two wks later still has not received it - they don't know where it is. They said UPS has it call them. Wow! Great costumer service. Had no problems with our older son's stuff & getting a free cap & gown - TOTALLY different story with our daughter. Not happy at ALL!

I had to have it resized and I sent it in. They sent me a completely different ring with a different stone. I sent it back because the stone was flawed. They are now trying to get me to pay for THEIR MISTAKE. I am utterly disappointed and just want my money back. They have ruined this whole experience for me.

So looking through all this all the bad reviews are completely correct they never showed up to my child's school to do pictures and never told the school and then said they would give everyone a free 8x10 for that incovince but it's been over 6 weeks and they keep telling the school and me when I call in that it's a delivery delay and they don't know but they also don't know what "free pictures" I'm talking about and get an attitude when I try to explain the issues and what happened. Will pay 10 times to have another company take school pictures as long as it's not them. I hope this saves someone from using them and goes through the aggravation that we have in York pa.

The worst customer service I've ever experienced my order came it missing a item and I call spoke with customer service for them to tell me they can send out another item but can't give me a exact date I will receive it and no further action can be taken at this point they just taken people money with plead customer service

I paid a 100 and something dollars for a yearbook, a shirt and a bag and my son never got the yearbook personalized and everything! And they can't find the order! What a rip off, I'll never order with them again

The worst customer service and worst company ever. I would never recommend buying your yearbooks from this company ever again. First they canceled my yearbook, then they charged me again and now my child isn't getting the yearbook until the new school. That is bull$#*! her friends aren't going to be there next year. I am extremely upset and now my child is losing out on anyone sign the yearbook. They don't deserve to "NO STARS"

I have bought twice through jostens, unfortunately the items aren't what was I expecting. The worst thing is that you can't get any exchange or refund. Jostens should at least refund you with half of the money you have spent on them, or at least give you a good and decent discount.

Ordered All-in-One Announcement Bundle early as part of a "special" price. Had ordered the same thing two years earlier for my other graduating son, and expected the same contents. They raised their price and this time around did not include "Thank You" note cards. Some deal. Paid over $100 for 25 announcement cards. Also, they aren't a standard size, so if you want to include a 4x6 photo you will have to hand trim about 1/4 of an inch off the 6 inch side. The announcement measures 4.5" x 5 7/8". You are better off going to ANY other retailer for more creative options for far cheaper (Walmart, Walgreens, Shutterfly, Peartree.com). Then because of Covid my son's graduation time/date/place all changed and they would not reprint. Told me to go online and print out an insert myself. What if I didn't have a printer? Horrible company. I kick myself for wasting money on their garbage.

I bought a over priced hoodie for my son and it was extremely small and printing was very poor quality and dull! Returning the piece of trash was extremely difficult. The phone number isn't easily found on the website and when you call you just get the run around. Finally got a extremely rude foreign woman to take my call. Cost $12.00 to ship the piece of $#*! back and I'm not holding my breath I will get a refund. If I don't get a refund I'm going to file a complaint with the state attorney General office. I'm also going to call his high school and complain to the principal.