Jostens

Finally received the long awaited Jostens package, which should have been here before May 1st, it is May 20th. Emailed them about this earlier, never received an reply. The online receipt shows it was shipped April 17th. Not so. Today May 20th, when we received and opened the FedEX envelop (which was send May 18th, a month later than stated on the receipt) the ring box is inside, however no ring to be found. On hold with customer service for over 45 min and still waiting. Does anyone even work there? Or did they mess up every order this year. It is a disgrace.

I did the payment over 4 months for a $365 purchase and had to wait almost 3 weeks when I was told it would take 4-5 business days. When I got the order I washed them one time before wearing it and the labels on the pants have already started peeling off. Shouldve been more items like a beanie or a hat or something other than what I can get for 30 dollars at Walmarts. I don't recommend anyone buying from hostess and I never will ever again.

We ordered our daughters Graduation announcements through Josten's and we are now only a month out from her graduation. I spoke to them and they stated the announcements should be delivered within the next two weeks giving us only two to three weeks to send them out to family and friends! I would highly discourage everyone to use someone else!

I very disappointed, my parents got my class ring in 1997, I remember lifetime gradted, I couldn't get my class ring at all, I had to pay, my class ring got stealing.

My high school son will never get the opportunity to celebrate his accomplishment and achievement with his graduating announcement because Josten's did not deliver them. When Josten's representative came to the school to deliver caps and gowns, my son's announcements were not with his order. Not one person could tell me where his announcements were located but we were told they could rerun his order but that would take 2-3 weeks. By then he would have graduated. I am extremely upset, disappointed and sadden by Jostens. When I sent an email to the company explaining the situation I received no response just a refund for my order. While I appreciate the refund, no email response or apology is unacceptable.

Last year I had two seniors we ordered from jostens senior packages. We didn't get the stuff we ordered till the last min. And basically wasted money ordering the invitations since it was to late to send out. We also ordered two year books LAST year and have still yet to get them in. I have another senior this year and I'm truly thinking of using another company for her senior items!

Go through their website and try and find a white male. Dozens of young people, but no white males. So if you hate white males and discriminate against them Jostens, why should that part of the population give you their money?

The site itself was down for weeks, so i couldn't even order anything. Only bought the cap and gown package and it was at least $80 AND THAT WAS THE LEAST EXPENSIVE ONE. Got the cap and gown and it's made with the CHEAPEST material ever, almost broke the zipper trying it on. Save your money and buy it on Amazon. (ps: u cant really tell from the picture, but the cap is literally just the same fabric for the cap with cardboard underneath it. $80 FOR $#*!TY CARDBOARD AND FABRIC.)

Ordered a class ring through jostens when they came to my school. It was all going well until the ring actually arrived.
First off the gem in the middle of the ring was the wrong one. I got the amethyst stone and received a green one. When trying to return it the were going to make us pay to ship it back. After waiting 3 months for the new ring to return it still came back wrong. The stone was right now, but they added a crest in the middle of the stone, something that I had not asked for. Called and returned it again, and after waiting another 3 months the ring returned. Now the gem has the wrong cut in it. Asked for the sunburst cut but it came with the standard diamond cut. This is despite the fact that the last two rings had the correct stone cut in it. Nearly 8 months and $600 later I still do not have the ring that I wanted or ordered. Terrible.

I graduating this year, and because of COVID-19 my class had to make due with a virtual graduation. We were told we could get a refund on the cap and gowns because of that reason, I was one of those students who wanted a refund. I already knew it was going to be a long process but this is ridiculous. They told us we would get our money mid-June, we are in July already! I email the jostens rep who worked with my school but still no response. What's worse is that my entire class still has not received our diplomas! If possible don't work with them they have terrible costumer service.

My freind and I just received our packages of announcements (cards, letters, class ring etc). 200 dollars + each for cards that do not have: our names, greetings, and salutations. We had been sold these items under the impression that the cards where to be sent to family and friends. The only but of info on the card is an invitation to our years graduation ceremony, these are cards ment to be sent to family across the country who cant make the grad party for financial or shedualing reasons. Over all the materials where not worth the cost we paid

The first time I purchased graduation stuff from Josten's was 30 years ago (1989), of course they didn't have a website then. The customer service and quality of the products were a lot better back then too. They are soooo slow now. There is inaccurate information on their website. They respond with inaccurate information and put it off to the "school representative", they tell you to have your student talk to him. They tell you when the representative will be at the school but no other way to contact the representative (I have a special needs student so that doesn't work for me). The website isn't working properly half the time but "they are working on it". Things come out misspelled and arrive late. If anyone has information on another company that supplies the same kind of products and services - I like to have it! I want to propose a change to our school board.

I had a question about a $260 purchase I was going to make so I reached out to customer service and got no response for days. Finally I reached out again and the person responded quickly with a one word response. I do not recommend this business. Bad value, bad customer service.

Graduation package. Worth $400¿?
Wrong size hoodie, Wrong size sweatpants, tassle threads falling out and gem backwards, graduation invites missing words and gold border missing. Never again Jostens. This has been a terrible experience. The last time I called for help, I was told that was the last time I could get any exchanges of anything. I have never had such a poor experience in my life when spending this type of money with a company. Do better!

Jostens have one of the worst service. Order my cap and gown from Jostens and they were terrible with my order. I ordered my cap and gown in April and have yet to received it and it is June. Every time i call, they give me redundant excuses. They ruined my graduation. They ruined the ability for me to take pictures in my cap and gown with my family. These excuse are bull$#*!. Sometime you will call and they will never answer your call or keep transferring you everywhere. I advised that you do not order from Jostens if you're trying to get your order on time and not go through their worst customer service. I regret ordering from them.