The first time I purchased graduation stuff from Josten's was 30 years ago (1989), of course they didn't have a website then. The customer service and quality of the products were a lot better back then too. They are soooo slow now. There is inaccurate information on their website. They respond with inaccurate information and put it off to the "school representative", they tell you to have your student talk to him. They tell you when the representative will be at the school but no other way to contact the representative (I have a special needs student so that doesn't work for me). The website isn't working properly half the time but "they are working on it". Things come out misspelled and arrive late. If anyone has information on another company that supplies the same kind of products and services - I like to have it! I want to propose a change to our school board.