Jostens reviews

I placed two orders for announcements with this company. The first order was as expected. I needed more graduation announcements for my son's high school graduation. When I received the second order. They were of horrible quality and printed on regular paper card stock you would purchase from Office Depot. I was so embarrassed to send those announcements out. I contacted Jostens for a refund and asked to send them back. I was told they would only provide a 20.00 refund for those crappy announcements! Then a month later I never received the refund by check! I contacted them and they had no idea about the refund. I requested a supervisor and they placed me on the line with a supervisor poser that had no authority! They finally listened to the call to confirm my refund after placing me on hold for several minutes. i then requested a full refund instead. I was told they would call back with the decision from a supervisor. I did not receive a call and had to call them back 4 hrs later! I requested a real supervisor and she was rude and stated they would only provide a $20.00 refund and now requested I send the announcements back to them for a full refund. They were not providing a return label. I already paid for announcements form VISTA PRINT(Better Quality and cheaper BTW) and had to rush the delivery because of their poor quality announcement they sent me. I was not about to give them another dime of my money. I doubt they will send me a refund. Beware, they are not a great company, poor customer service and poor quality. i would suggest to order your announcements else where!!! Nothing was resolved. They didn't even apologize for not sending my refund originally or compensate for it.