Jostens

Ordered a class dog tag from Jostens. The first time around, they forget to put the charms on my dog tag. And when we asked them to put the charms back on, the fleur de lis charm fell off of my dog tag not once, but twice! Highly recommend NOT ordering from them as they will forget things you want on your class items or will give you low quality goods.

Company is a joke. I ordered my cap and gown for my college graduation. The package arrived a week after graduation date despite the fact all the time I spent reaching out to them and speaking with several reps about the delay. A supposed manager offered me a refund and an overnight shipment which was also a lie. Terrible service.

Josten's LOST my son's Letterman's…
Josten's LOST my son's Letterman's Jacket! Over 500 dollars and I can't even get the local representative to explain what happened to my son's jacket! It was in her possession. On April 11, and she called saying it was in. We said we would go pick it up and I paid the balance over the phone with a credit card! Never even set eyes on this jacket. She said it has to go to the school for a PO? Whatever that meant and now the jacket is unable to be found! She won't answer the phone and no one in the school knows anything about the jacket! It's ruined my son's senior year. All because this woman was so incompetent to not just allow us to pick up the jacket. I'm beyond angry! I have spent thousands with this company and I am going to do all I can to make sure everyone knows what we've experienced and how disgracefully we've been treated in all of this! I feel like his jacket is in the trunk of a car or just hanging somewhere and this woman who demanded that this jacket not be given to us, the owners of the jacket but to go to the school first, now has no answers! I am astonished a company could do business this way. Graduation is less than a month away and now I'm going to have to pay for an attorney and sue Josten's for mental anguish and my son's whole senior experience being ruined.

If i could give Jostens a zero star rating, i would. They overcharge ridiculously. The material of the cap and gown and tassel feels cheap and not worth the price. I don't why my school partnered up with josten when all the reviews are horrible. Maybe my school is also trying to scam me.

The announcements don't even have the right information like the address. They may have the date and time and the location of the building, but no they gave us double everything which we didn't order and then they missed things that needed to be in the order. It's been a complete $#*!show. Since they don't give you most of the stuff literally a month before graduation you can't fix anything properly.

I have been trying to place my daughters senior ad since November. They claim they have fixed the issues but haven't actually done so. They revert me back to the school and say they are to handle everything but the school says its vice versa. I was told to create my ad on a 3rd party app at which they "assured me" was simple fast and convenient. 4 hours later none of it is working properly after getting the ad created. They said they couldnt offer a discount, but that the school could since the school is who " created the prices "so for $350.00 I get to create it all and try to become an IT guru, have 0 help from them and still months later do not have an ad placed for my daughter. The prices are outrageous and the convenience is def not there. I do not recommend this company at all.

They don't reimburse for things they say they will reimburse for and you pay extra money for services that they say they provide for but never do. I wish schools would give options on who to go through for graduation services but it seems like it's a scam if you can go through a different service I highly recommend doing so but unfortunately this is a total monopoly

Prices keep getting worse and parents are spending 50% more than necessary for year books and photos. Why on earth would anyone give their money to a company who only sets prices high because they know its important for students to have these memories and parents are buying them. They are playing the greed card and we will never support Jostens or our public school for being 100% about money and not the students. There are many students who cannot afford outrageous prices for things all kids should be able to purchase. 100 dollars for a year book is insane. These people could care less that many students will not receive one because of their greed. A decent year book can be 40 / 45 at the most and they will still make very well on these sales. This is pure insane and unprofessional business.

Ordered a ring in January, paid in full. My son's graduation is in two weeks. I went to check the status and it's not expected to ship until June. I regret ever using this company. My son will be clear across the country in June. I'll be using someone else for my daughter. A total waste of over $500.

Our school supplied both parents as contacts for our son. They sent me multiple emails that my son didn't order a yearbook, after asking my wife, she provided me with the order info. I emailed them multiple times to explain if this was a mistake or a way to make additional profits on unsuspecting parents, no response! Crooked company that I'm trying to get our school away from. Don't fall for their greedy deception. Shameful

My son graduated in 2023 and i spent well over a thousand dollars on a big bundle of class of 2023 and the announcments and cap and gown and high school ring...all the clothes shrunk and didnt fit after the first wash, sent them back and never heard from the company again,,,even after emailing a few times and getting a message that say undeliverable.so money just wasted.package was around $500 then i also spent way over 500 for his ring with this company.so disappointed that this company is so disreputable for children that have reached this milestone in their lives..

You can't trick me jostens 😝 you threw all your tricks 🤫 but we could see right through them tricky 😡 tricky 😡 try your jests on some more unsuspecting victims 😮‍💨 we know our worth 💰

I ordered my daughter's Graduation package which included the Announcements, I received them Friday and they are horrible quality! Literally printed on computer paper, folded sloppy and the print is crooked! Customer Service for Announcements are closed Friday-Sunday, open M-Thursday 11-4 and was on phone for an hour trying to speak to someone and kept getting voicemail! So I emailed to complain! Had I known I could've made my daughter her Graduation Announcements, but I figured oh they'll be nice ordering from here! Wish I had read reviews before hand!

My parents give me a class ring, that parents my paid for. Lifetime warranty and someone steal my class ring. I called customer service to have my class ring back. And the lady told that I had pay for my class ring. I told her no and life time warranty. Very disappointed. Why would they lied.

Website for "a la cart" cap and gown accessories was not professional. Looked like it was designed by a 10-year-in the 1990's. No chance to review contents of cart before purchase. No confirmation email. Inexcusable!

They screwed up our ring order and made us pay to redo the ring... We designed the ring on their website and showed the guy taking orders on order day at the school. We asked for shadow cast metal and the may shamrock stone. It came back silver with a topaz stone. Like seriously!?
Every place I've ever worked eat costs to satisfy customers when we screw up this is how customer service works. I'm PISSED and from what I've seen of the other reviews looks like Jostens is getting a bad reputation..

I ordered my adopted senior an outfit to wear around with pride 1/23/24. It is due to arrive 3/16/24. Paid $100 for something she will barely get to wear. Horrible service and website takes you in circles trying to get info on delivery status.

Bought the real tree high school ring and with in one day the graphics came off and on top of that they misspelled her name wrong. And when my daughter called them to talk. The representative was so rude to her and then hung up the phone. The cheapest product that costed me $420.00 Please people do not buy there product. Its a headache and a waist of your time. I will posting back if i get a refund so far they are dodging my calls as in hanging up every time i ask for a refund.

I absolutely DO NOT recommend buying anything from this extremely unprofessional company. It took me almost 2 months to get my cap and gown, they sure as all hell charged my card quickly though! When my order finally got here it was completely wrong! I filed a request to have the items returned and it's been over a month and a half since this elusive label was sent out and STILL NOTHING! The people who work at company are completely useless! I had to pay $18 in shipping this morning out of pocket just to send it back and just now they are saying they are not going to refund me anything at all! I've gotten my bank involved. Seriously go to other company for your stuff.