Jostens

If i could give Jostens a zero star rating, i would. They overcharge ridiculously. The material of the cap and gown and tassel feels cheap and not worth the price. I don't why my school partnered up with josten when all the reviews are horrible. Maybe my school is also trying to scam me.

The announcements don't even have the right information like the address. They may have the date and time and the location of the building, but no they gave us double everything which we didn't order and then they missed things that needed to be in the order. It's been a complete $#*!show. Since they don't give you most of the stuff literally a month before graduation you can't fix anything properly.

Josten's LOST my son's Letterman's…
Josten's LOST my son's Letterman's Jacket! Over 500 dollars and I can't even get the local representative to explain what happened to my son's jacket! It was in her possession. On April 11, and she called saying it was in. We said we would go pick it up and I paid the balance over the phone with a credit card! Never even set eyes on this jacket. She said it has to go to the school for a PO? Whatever that meant and now the jacket is unable to be found! She won't answer the phone and no one in the school knows anything about the jacket! It's ruined my son's senior year. All because this woman was so incompetent to not just allow us to pick up the jacket. I'm beyond angry! I have spent thousands with this company and I am going to do all I can to make sure everyone knows what we've experienced and how disgracefully we've been treated in all of this! I feel like his jacket is in the trunk of a car or just hanging somewhere and this woman who demanded that this jacket not be given to us, the owners of the jacket but to go to the school first, now has no answers! I am astonished a company could do business this way. Graduation is less than a month away and now I'm going to have to pay for an attorney and sue Josten's for mental anguish and my son's whole senior experience being ruined.

I have been trying to place my daughters senior ad since November. They claim they have fixed the issues but haven't actually done so. They revert me back to the school and say they are to handle everything but the school says its vice versa. I was told to create my ad on a 3rd party app at which they "assured me" was simple fast and convenient. 4 hours later none of it is working properly after getting the ad created. They said they couldnt offer a discount, but that the school could since the school is who " created the prices "so for $350.00 I get to create it all and try to become an IT guru, have 0 help from them and still months later do not have an ad placed for my daughter. The prices are outrageous and the convenience is def not there. I do not recommend this company at all.

They don't reimburse for things they say they will reimburse for and you pay extra money for services that they say they provide for but never do. I wish schools would give options on who to go through for graduation services but it seems like it's a scam if you can go through a different service I highly recommend doing so but unfortunately this is a total monopoly

Prices keep getting worse and parents are spending 50% more than necessary for year books and photos. Why on earth would anyone give their money to a company who only sets prices high because they know its important for students to have these memories and parents are buying them. They are playing the greed card and we will never support Jostens or our public school for being 100% about money and not the students. There are many students who cannot afford outrageous prices for things all kids should be able to purchase. 100 dollars for a year book is insane. These people could care less that many students will not receive one because of their greed. A decent year book can be 40 / 45 at the most and they will still make very well on these sales. This is pure insane and unprofessional business.

You can't trick me jostens 😝 you threw all your tricks 🤫 but we could see right through them tricky 😡 tricky 😡 try your jests on some more unsuspecting victims 😮‍💨 we know our worth 💰

Ordered a ring in January, paid in full. My son's graduation is in two weeks. I went to check the status and it's not expected to ship until June. I regret ever using this company. My son will be clear across the country in June. I'll be using someone else for my daughter. A total waste of over $500.

Our school supplied both parents as contacts for our son. They sent me multiple emails that my son didn't order a yearbook, after asking my wife, she provided me with the order info. I emailed them multiple times to explain if this was a mistake or a way to make additional profits on unsuspecting parents, no response! Crooked company that I'm trying to get our school away from. Don't fall for their greedy deception. Shameful

Tried to order a yearbook. Spent 2 hours on the phone with my bank because you declined and flagged my card for being out of state. Aren't ALL your customers out of state? Same problem when ordering cap and gown last fall. Thank goodness this is my last child. Never had a problem before. Don't t need the stress and wasted time. I have enough if that with my 2 jobs!

Tried to make a change to an order due to student not going to graduate on time (happens will they push student to order graduation items 10 months before graduation). Multiple hours on the phone getting the runaround and told multiple times I would be issued a refund and then received an email weeks later saying they would not issue refunds. More time on the phone and email to be told different things. Worst customer service and money hungry company I may have ever dealt with.

I called Jostens to verify if the ring I ordered 8 weeks ago and paid $410.00 for had been shipped to the school for ring day that will take place in 2 weeks. The lady who answered the phone informed me that it had not been delivered or shipped (possibly not even made). When I voiced my concern about it arriving on time, she stated "nothing is guaranteed, NOT EVEN YOUR LIFE". Such indifference and lack of accountability is extremely disappointing and disgusting behavior to the people who pay their hard-earned money for these rings. Shame on you Jostens for over-inflating your prices and treating your customers with a lack or care and disregard.

This company is a rip-off and they want to make business out of senior parents. If only they spend less money in advertisingand lower their fees I'm sure not just senior parents will be purchasing a yearbook. Due to to their overpriced yearbook the non senior parents DO NOT purchase a yearbook. It's ridiculous how much we have to pay for an ad In a yearbook I spent over $300 for quarter page and a yearbook for my daughter. Do better! I really hope the low income families find a way to get a yearbook without being taken advantage!

My son graduated in 2023 and i spent well over a thousand dollars on a big bundle of class of 2023 and the announcments and cap and gown and high school ring...all the clothes shrunk and didnt fit after the first wash, sent them back and never heard from the company again,,,even after emailing a few times and getting a message that say undeliverable.so money just wasted.package was around $500 then i also spent way over 500 for his ring with this company.so disappointed that this company is so disreputable for children that have reached this milestone in their lives..

I ordered my daughter's Graduation package which included the Announcements, I received them Friday and they are horrible quality! Literally printed on computer paper, folded sloppy and the print is crooked! Customer Service for Announcements are closed Friday-Sunday, open M-Thursday 11-4 and was on phone for an hour trying to speak to someone and kept getting voicemail! So I emailed to complain! Had I known I could've made my daughter her Graduation Announcements, but I figured oh they'll be nice ordering from here! Wish I had read reviews before hand!

My parents give me a class ring, that parents my paid for. Lifetime warranty and someone steal my class ring. I called customer service to have my class ring back. And the lady told that I had pay for my class ring. I told her no and life time warranty. Very disappointed. Why would they lied.

My daughter has a Nordic name Mathea someone at the printing office decided that I must have miss spelled her name and took it apond themselves to correct it. Changing it to Mathew her graduation announcements now say Mathew Faye. I called and getting it correct was now problem however graduation here in Tennessee is in mid May we moved across the country 2 yrs ago most of our family is in Washington state now instead of sending announcements I will have to call everyone to ensure they have plenty of time to make arrangements to join us. I called and asked for a discount because of the inconvenience this is causing. Was told this hardly ever happens and they have no way of giving any discounts because mistakes don't usually happen. SMH bull poo I told her she is in correct that I am staring at a online review page right now and told her what the rating is. Advice avoid using them at all cost! Or it may cost you!

Website for "a la cart" cap and gown accessories was not professional. Looked like it was designed by a 10-year-in the 1990's. No chance to review contents of cart before purchase. No confirmation email. Inexcusable!

They screwed up our ring order and made us pay to redo the ring... We designed the ring on their website and showed the guy taking orders on order day at the school. We asked for shadow cast metal and the may shamrock stone. It came back silver with a topaz stone. Like seriously!?
Every place I've ever worked eat costs to satisfy customers when we screw up this is how customer service works. I'm PISSED and from what I've seen of the other reviews looks like Jostens is getting a bad reputation..

I ordered my adopted senior an outfit to wear around with pride 1/23/24. It is due to arrive 3/16/24. Paid $100 for something she will barely get to wear. Horrible service and website takes you in circles trying to get info on delivery status.