As a parent I am frustrated. Every step of the way in the ordering process, Jostens will involuntarily add items to your order that require the user to remove. Sometimes the removals are not intuitive. For instance the "Reduced reprint cost insurance" is add and the "no" option is greyed out and difficult to see. Another example is the addition of items to your cart that you then have to individually remove such as book covers or extra photo pockets. This company is all about making the extra buck w