Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I absolutely refuse to order anything until they put a search feature on their website. I want to be able to look at ALL the daybeds - not just the one they include in a particular collection. It frustrates me to distraction that there is no way to search. I mean, I get it - they want to force us to scroll and scroll through everything, hoping we will impulse-buy something cute -- but don't they see that we may be looking for something specific? And if we can't find it, we'll look somewhere else? C'mon, Joss and Main -- give us a search box!
The products look good and inspiring. I haven't bought anything from it yet. But I have to say the website is not intuitive. It creates different themes for shopping. But if I come here just looking for a particular item say a mudroom hanger/cabinet, the site makes it almost impossible to search. I have to plow through various themes and go item by item to look for it. That's stupid!
Love the Sea Side feeling! Very delicate in color! I got a Nautical Necklace & Bracelet from you in June & get lots of compliments! So I have passed on "Joss Main" website to them!
I love this company so much!
I shop the website often and brows all the time! I have turned numerous clients and friends on to the website. I just helped a good friend redecorate her hair salon and we bought several pieces of furniture and art. I just found another art piece for her tonight and purchased a new art piece for my salon as well.
Amazing customer service!
I can't say enough good!
Love Joss and Main!
Your collections are beautiful and fun to explore! Viewing and checkout is easy! A new favorite of mine!
Second time ordering from Joss and Main. First time we received a second shipment which we thought we were going to have to pay for. However, once we spoke with a sales rep we were encouraged to keep or donate the second shipment at no charge. The customer service is what earned our trust and has allowed my wife and I to relax and enjoy shopping or browsing at Joss and Main. Ps. Great items at great sales prices. We do recommend Joss and Main.
Ray and Angela
It is absolutely bad business not to be able to return an item for a full credit, minus the shipping. In addition, it was not until the last screen in the checkout process that teh '$150 Additional Shipping' fee populated on the screen, on top of a $9.95 Standard Shipping Fee. Together the shipping costs seem exorbitant for a relatively small coffee table. I will likely not shop at Joss&Main again for these reasons. I just really wanted the particular item that I ordered and could get it the fastest from this site.
Joss & Main has great quality houseware items, service and delivery not to mention their great prices and discounts!
The email I received promised free shipping, however it did not give a code and the shipping was still charged anyways. The ten minute timer on items you put in your cart is really annoying to. Especially when you have little kids that can easily interrupt your online shopping for more than 10 minutes.
This site is amazing for ideas and styles. The prices are so reasonable as well. Just wish they shipped overseas!
Very poor quality items, so disappointing. Shipping and tax details are unclear until after order has been placed. Very difficult to navigate site. I won't be buying again.
I will give a complete review after receiving my order... Can't wait to see it Thelma
I was so super happy when I spoke with the customer service girl today.
And, now I want to cry as I was moving things I wish to purchase into the love category for now. Meanwhile the RUG 9x12 approx. Disappeared?
I know it's available and it was an important purchase.
Please help me find it again?!
Joss & Main have the most unusual and beautiful items, truly.
I absolutely adore Joss and Main! So many wonderful things at wonderful prices. I always stop here before I visit any other sites an more often than not I don't have to go to any other site! Joss and Main is EVERYTHING!
Estoy feliz de comprar en este citio tienen una gran variedad de productos de buen gusto para todos, y le entrega fue en tiempo y forma, me gusto y volvi a hacer la compra felicidades
I just love all the awesome things from Jossandmain.com. I am very pleased. ThankYou!
Joan Lawrence
Tulsa
Great site, but the ease of finding certain items was a little difficult. Too many items grouped in one category. It's still a great site and the prices are very good so I will continue to wade my way through the items and, hopefully, it will get easier.
I am completely dissatisfied with their return policy. Joss & Main makes it so difficult to return an item -- I assume in hopes that you'll get so frustrated and tired of trying to accomplish the task that you'll just give up and keep the item. After going through all the ridiculous emails to get a return label via email, I find it impossible to print the label. BAD deal!
Product came quickly and all pieces seem to be there. It's a chandelier so it hasn't been hardwired and tested yet. What I am most upset about is after receiving it and finding out the manufactuar I found out that I ended up paying an extra $170 on Joss and Main than the original price from the original manufactuar. Will not purchase from here again unless I know it's absolutely 70% off as they state. Make sure you do your homework before purchasing!
*Update Great Customer service, they gave me a credit for the $170
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members