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JomaShopReviews 6,405

4.7
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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
623
value
656
shipping
659
returns
317
quality
642
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Pennsylvania
1 review
0 helpful votes
Follow Izabelly G.
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Great store
June 3, 2025

I have over 20 fragrances all from Jomashop and I've been having a great experience with them so far. They are wonderful with customers.

Date of experience: June 3, 2025
Mexico
1 review
0 helpful votes
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Would buy again!
June 2, 2025

Jomashop definitely has been my go-to for fragrance purchasing as of late, and each time I have not been disappointed. Their prices beat the traditional retail stores as well as some other competitor sites. Packaging is always secure and well prepped.

Date of experience: June 2, 2025
Canada
1 review
0 helpful votes
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Excelente servicio y calidad y originalidad
June 2, 2025

Me gusta mucho que puedo comprar sin preocuparme de la calidad y originalidad de los productos en jomashop Seguiré comprando todo lo que pueda felicidades me gusta su tienda y siempre la recomiendo M4083V5W

Date of experience: June 2, 2025
New York
1 review
0 helpful votes
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Amazing products and service!
June 2, 2025

Go to shop. Quality and delivery are always on point. Never had any issues. They have the best sales in the marketplace. Highly recommend to everyone l!

Date of experience: June 2, 2025
South Carolina
1 review
0 helpful votes
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My go to shop!
May 30, 2025

Consistently good experiences with Jomashop. Sales are especially good price wise and selection is awesome. Items are always packed and shipped securely and have never had an issue. My only drawback is they are very inconsistent in their processing from order time to shipping date. I'm not sure if it's a lag in updating their website or overselling items. But I've had items ship within 24 hours and other times it's take as much as 3 weeks. In all cases items purchased were listed as "in stock". Still you will get your items, even if delayed.

Date of experience: May 30, 2025
Georgia
1 review
0 helpful votes
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The best choice
May 30, 2025

The best online store, the best discounts, prices and of course service, I recommend your store to everyone.

Date of experience: May 30, 2025
Illinois
1 review
0 helpful votes
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Good value, arrived quickly
May 29, 2025

Purchased since it was a great deal and came with the rubber and steel both. Second hand isn't aligned correctly unfortunately but it's common on these

Date of experience: May 29, 2025
Texas
1 review
0 helpful votes
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Really fantastic!
May 29, 2025

It has always been a very good experience buying and receiving your perfumes. They arrive on time and in perfect condition.
M4082X6K

Date of experience: May 29, 2025
Colorado
1 review
0 helpful votes
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Smooth shopping
May 29, 2025

My experience with Jomashop has been largely positive. I found their selection of watches and luxury accessories to be extensive, with competitive prices compared to other online retailers. The ordering process was smooth, and I appreciated the detailed product descriptions and clear images. Shipping was prompt, and my item arrived in excellent condition with secure packaging. Overall, I would consider shopping with them again for quality products at a good value.

Date of experience: April 16, 2025
Texas
1 review
0 helpful votes
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JOMASHOP IS THE BEST…. LEAVE THE REST!
May 29, 2025

I am a customer of Jomashop. I've been buying products from them all the time. Prices are great. Products are good and they come to you right away!
I bought a new fragrance Turathi Blue 3 bottles. Trust me I got so many compliments you're not gonna believe it just smells amazing. In fact when my son came over as the first thing, he asked me what are you wearing? I said Turathi blue and I gave him a bottle as well. Turathi blue is an amazing scent. It stays on you for a long time and it smells very, very different.
Trust me all buy it, you won't regret it, and I guarantee it!

Date of experience: May 29, 2025
California
1 review
0 helpful votes
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I love Jomashop, I've seen other sites but honestly Jomashop is the easiest site to browse around and it tends to have a good selection of Fragrances. I came across this site because of CalCologne, and my very first experience was great, the shipping was terrible but the purchase process was easy. My first order I got Mango Ice, through the purchase process, I had no option of expedited shipping (could be that it was in high demand). In addition, the shipping estimate was originally 1 week, but I ended up getting my mango ice about 3 weeks later. The last 2 orders I made, I was processing over the phone, when I tried to pay with PayPal the site forwarded me to PayPal just fine. But after I processed my payment, the site had an issue redirecting me back to Jomashop. That caused me to get charged but my order hadn't processed. I ended up having to re-process it again, and waited a week to get my money back on my credit card. The same thing happened again for the 3rd order I placed. Seems like that's a regular issue with Jomashop, as a friend that I recommended the site to got charged 2 times as well. If Jomashop works on the site glitches and provides better shipping, I think it could be a 5 star site. Aside from this, if you plan to shop with Jomashop, make sure you're not in a hurry and plan ahead at least 2 weeks.

Date of experience: May 29, 2025
California
1 review
0 helpful votes
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Great prices best quality!
May 29, 2025

Ordered a few times from Jomashop and will order for sure again, perfumes came in in great condition packaging carefully.

Date of experience: May 29, 2025
Mexico
1 review
0 helpful votes
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For the 100 dollar ruffle: M4082Y2I
May 29, 2025

Great prices and service, couldn't be better, I've been a costumer since the last 2 year and haven't had a single issue

Date of experience: May 29, 2025
Puerto Rico
1 review
0 helpful votes
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Best experience ever - order M4082E78
May 27, 2025

After reading incredible reviews about JomaShop on platforms like Reddit, I decided to give them a try—and I'm so glad I did. This was my first Seiko Chronograph (SSB423P), and the experience exceeded all expectations. The watch arrived in flawless condition, beautifully packaged, and ahead of schedule. The quality is outstanding, and I couldn't be happier with my purchase. JomaShop earned my trust, and I'll definitely be a returning customer!

Date of experience: April 24, 2025
TT
1 review
0 helpful votes
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Great service
May 26, 2025

Nice and smoothe without any hiccups Never had an issue since I started ordering and the process has always been simple and easy I'm happy I discovered the app and I'll forever continue to use it once I'm ordering

Date of experience: May 26, 2025
Oklahoma
1 review
0 helpful votes
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App needs work but decent prices
May 26, 2025

So far have gotten what I ordered. Good selection except for sometimes I feel it's necessary to seperate a refomulation/bottle change instead of just classifying all under the same name. For example, ADG Profondo, the only way you know what you're getting is going through the sizes and noticing that the bottles are different.

Date of experience: May 26, 2025
Panama
1 review
0 helpful votes
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Lamentablemente he tenido una mala experiencia con mi compra reciente de un reloj Tissot, el cual posee una decoración interna en forma de mariposa. Desde el primer uso, la mariposa se desprendió del interior del reloj, lo que claramente representa un defecto de fábrica.
He escrito en varias ocasiones a la empresa para gestionar el reclamo correspondiente bajo la garantía, pero hasta la fecha no he recibido respuesta alguna. Espero que, de manera responsable, alguien del equipo de atención al cliente pueda responder y dar seguimiento a mi solicitud de garantía. Esta experiencia ha sido frustrante y decepcionante.

Date of experience: May 24, 2025
Texas
1 review
0 helpful votes
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High quality at low cost.
May 24, 2025

JOMASHOP is the best place to buy original fragrances. Excellent customer service. 100% recommended.

Date of experience: May 1, 2025
Florida
1 review
0 helpful votes
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Great Produdts and Great Customer service!
May 24, 2025

Always bought a lot of their product's. Excellent customer service! Luxury products are authentic. Very satisfied customer. Will always buy from them.

Date of experience: May 24, 2025
KR
1 review
0 helpful votes
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IT is economical
May 23, 2025

Jomashop is very convenient and reasonable price.
I have been quite satisfied with my last few purchases(order number M4080CU2). However, I bought shoes, but the size information was not good, so I bought two similar sizes together. As a result, I am satisfied with both and am wearing them well, but I wish the shoe size information was posted well.

Date of experience: May 23, 2025

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+207