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Texas
1 review
0 helpful votes
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Excellent Service
July 29, 2022

I don't know about other locations, but the Jiffy Lube in south Arlington, TX, on Matlock Drive always gives me excellent service. They are quick and never try to overcharge me. I went in today to get an oil change because I received a notification from my car that the oil needed to be changed. I thought it was a little early, but I took it by because I was about to take a road trip. The helpful guys told me that my sensor must not have been reset and that I still had plenty of mileage left. They even showed me how to reset it in case it happened again. Wow! They aired up my tires and sent me on my way with no charge. That bit of honesty assures that they will have my business for quite a while.

Date of experience: July 28, 2022
Tennessee
2 reviews
4 helpful votes
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Oil changes
December 1, 2020

These people are nothing but crooks! Would not let them put air in my tires! Took my car in for an oil change. Jiffy lube says because of the type of car it has to have a special blend which cost $100. Call dealer dealer said that was not true that jiffy lube does that all the time.

Date of experience: December 1, 2020
Massachusetts
2 reviews
4 helpful votes
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Oil change
July 28, 2023

I will never go to them. I suggest no one goes to them. They messed up my motor. Also they accept a marijuana for payment and then they wanna hurry up and ship the guys out that did it but I'm not stopping you. I'm calling Solve It 7 and I'm taking him to small claims court. I'm gonna have a thorough mechanic go with my car because I know you are messed it up. Nothing was wrong with it before they touched it.

Date of experience: July 28, 2023
Ohio
1 review
0 helpful votes
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ALWAYS a wonderful job!
October 12, 2023

The Eastgate, Jiffy Lube, is the location I have gone too for many years. I trust them, I have always had great, honest work done, and the mgr, Ricky, has always been so helpful and thorough! I highly recommend them. Due to all the Eastgate construction and road closure by this location, it unfortunately, has affected their business. LET'S HELP THEM OUT AND GET AN OIL CHANGE THERE

Date of experience: October 11, 2023
Georgia
1 review
0 helpful votes
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I have travelled in Georgia, North Carolina, and Virginia. The JL young people have always be willing to check my tire pressure when my check light came on. Always done it for free and cheerfully. I love jiffy lube folks. They are good people. Mary

Date of experience: May 2, 2022
Indiana
1 review
0 helpful votes
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First time getting an oil change here and the last. I don't know what happened but I had nothing but problems starting my car after getting an oil change here. Not sure if they used the wrong oil or what. Recently got an oil change at a different place and the problem has disappeared.

Date of experience: March 6, 2023
Pakistan
4 reviews
0 helpful votes
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Best Oil change
June 18, 2021

I was noticing that my Toyota Aqua was quite jamming when I push the throttle to maximum. The acceleration wasn't efficient as it used to be. I contacted Jiffy Lube's customer support team member to get an advice and he simply asked me to change the engine oil. Jiffy Lube's team came to my house to change the oil and honestly I really feel my car to be as efficient as it was earlier. Thanks to Jiffy lube for their cooperation and quality service.
Moreover, No just this but also I got $5 off discount code for my oil change from couponmonger.com/jiffy-lube-coupon-30-off.

Date of experience: June 18, 2021
Pennsylvania
1 review
2 helpful votes
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I have decided to use places which will charge me reasonably. I don't like to be charged significantly more for same service. 10% higher is ok but 35 to 50% seems too much.

Date of experience: August 1, 2023
Illinois
1 review
2 helpful votes
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Jiggy Lube lost me as a customer
November 17, 2022

The person in charge argued that in addition to the required oil change at 30,000 miles I needed transmission and differential oil changeas well. I trusted them, but when I researched online those were needed at 90,000 miles instead. Shame on them! Their deceptive practices have lost me as a customer.

Date of experience: November 17, 2022
New Jersey
1 review
5 helpful votes
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I had a problem with my brakes, and went to Jiffy Lube. I left with the ABS light glowing, which was not on when I went in, as well as several other repairs which needed to be done which were not a problem when I went in. I was told Jiffy Lube could not fix my car, after a total of 4 visits to attempt to get this fixed. They just kept rushing me out. The regional manager refused to do anything for me unless I provided documentation from another mechanic showing their work was not done properly, and I allowed Jiffy Lube to inspect the parts they used, even though they had 4 opportunities to do so, before I gave up and had to go to another mechanic to fix Jiffy Lube's poor work. I was assured the car was "safe" to drive by Jiffy Lube, although it clearly was not. The regional manager closed the complaint file without doing anything for me! I will never use them again! I am extremely dissatisfied! They do not stand behind their own work!

Date of experience: January 25, 2020
Missouri
1 review
0 helpful votes
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Amazing Service
January 10, 2023

I just want to say that I had an amazing experience with Jiffy Lube! They were great to work with! They got my car in quickly and did a great job getting me back on the road. I would recommend them to all my friends and family. They were there when I needed them.

Date of experience: January 9, 2023
Canada
1 review
0 helpful votes
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Complaint under charter
September 16, 2021

I have a media exemption mainly for my child that was with me today I was in my car refused to have service done because I can not wear a mask. Whats next no oil change because I am unvaccnated when do we draw the line at this discrimination and downright bad behavior and treatment towards the healthy people. This is wrong you'll be put on the list which is growing in the 100s to not go there you'll be discriminated. I'll also be filing with human rights. Hope your business goes loses like the government wants it to there not your friend. 7 years a customer goodbye

Date of experience: September 16, 2021
Kentucky
1 review
2 helpful votes
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Fleet of vans
January 12, 2022

1901 S Neil Champaign
I take all my vans to this sight. I show up at 11:35 with one can, and they come out with no cars in line and tell me they will be off till 12:30 for lunch. Never again will I go here. Hours on window 8-5

Date of experience: January 12, 2022
Washington
1 review
4 helpful votes
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Got an oil change on my van prior to a road trip i told them i was about to go on
They lost and did not replace the washer on the the oil plug put a gob of gasket seal around it
My luck i checked under the van 200 miles into my trip and and saw a steady drip from the nut.
Went to another JL and they fixed it no questions asked.
Went back to JL on Cornwall in Bellingham to give them the opportunity to make it right and to only get avoided I will never go back, just bad attitudes and do not care about anything.
This is not the first time they screwed up. The First time. They drained my auto trans fluid instead of engine oil and tried not to let me know luckily did not destroy my transmission I would not let them put air in my bicycle tires!

Date of experience: July 29, 2021
Maine
1 review
0 helpful votes
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Best customer service
October 18, 2020

The Jiffy lube on Newport ave Pawtucket. The gentlemen were was working on 10/18. We're awesome. They are polite friendly and Know thier job. They may be a little more expensive but worth not having to wait all day.

Date of experience: October 18, 2020
South Carolina
1 review
1 helpful vote
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Had my service truck serviced at the Poinsett location last month. Driving in stop and go traffic yesterday my low oil notification came on. I took my truck to the Evans St Florence SC location this morning. I asked for a top off and if he would check the filter and drain plug. The oil filter was not tight and during my lengthy drive I had lost 3 quarts of oil.
I am certain that it was an oversight but in an older vehicle that doesn't have low oil sensors it could have been catastrophic. More attention to detail is warranted

Date of experience: May 3, 2022
New York
1 review
3 helpful votes
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They charged me 100 bucks for fully synthetic oil. A thousand mile later the oil is little brown and little low. I doubt they put synthetic oil in my car. Leave the worry behind jiffy lube says. I don't think so. I am taking my car to AAA from now on.or gonna change my own oil.

Date of experience: April 26, 2022
New Jersey
1 review
4 helpful votes
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Beware
October 5, 2015

Was in for transmission fluid exchange they cracked my transmission pan in process. When returned to find out there policy in damage during service Tommy the manager Was told this was the chance I was taking! So I contact Vic the region manager and got same answers.
So I guess Jiffy Lube don't do much research when they hire management

Date of experience: October 5, 2015
Illinois
3 reviews
11 helpful votes
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Total ripoff
July 7, 2020

Went to Jiffy Lube on Ogden ave is Westmont, Il. And I will NEVER go to another Jiffy Lube again. I was charged $106.83 for 5 quarts of oil and a filter, nothing else. I had a $10 online coupon but they said they could not apply it because the internet was down, but it was working to charge my debit card.No windows were cleaned, and only the tires on the drivers side got checked for air pressure, oil was spilled on my engine but not wiped off, just all around sloppy work for an outrageous price.The technicians were all wearing masks, which was appropriate because I feel I got robbed.My local Chevy dealer does an oil and filter change, vehicle inspection, and tire rotation fo $60, thought Jiffy lube would be cheaper for just an oil change, but I was wrong, won't make that mistake ever again.

Date of experience: July 7, 2020
Hawaii
1 review
2 helpful votes
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Poor customer service!
November 4, 2021

Called them couple of times to try and schedule an appointment rings couple times then gets disconnected! The lady was rude she made me wait fifteen minutes, poor customer service! I didn't schedule because it would take two weeks to schedule me in for a safety check? All the reviews I have read was spot on about them not answering there phones and poor customer service! I made an appointment with lex brodies the next day!

Date of experience: November 4, 2021

Overview

Jiffy Lube has a rating of 1.7 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jiffy Lube most frequently mention oil change and tire rotation. Jiffy Lube ranks 346th among Auto Repair sites.

service
51
value
46
shipping
15
returns
19
quality
44