I took my GMC SIERRA AT4 in for oil change and tire rotation, they could not rotate my tires and the service was not acceptable, will not go back!

I went to the Tucker, GA Jiffy Lube to get my differential and transmission fluids changed. That's it. Three hours --and less than 20 miles later, my engine was blown, due to there being no oil in it. I drove my truck in there, leak-free and full of clean oil. I left, nearly having an accident, and was billowing smoke and shaking on the freeway at rush hour--less than 20 miles of driving after my service, when this happened. I phoned their dubiously monikered, "service representative line" to have them replace said engine. At my insistence that they made a mistake and caused this to happen, their completely unhelpful corporate offices began what can only be described as a kafkaesque "investigation".

Ryan, a customer service representative, (and again, I use that term loosely) in Raleigh at Lucor --which is NOT Jiffy Lube corporate headquarters, but the franchise location for the SE, (which includes GA) -Ryan wouldn't give me any information at all, stonewalling me on everything from who owns the franchise, to what is the name of their inspector, to who is the CEO of Lucor. I was not even allowed to contact a supervisor. I got nothing except attitude. First, Ryan (and his unnamed minions) insisted the oil loss was a coincidence because my truck was old. Their technician insisted he hadn't done anything wrong. Then they hired an inspector to look at the engine. It was determined that the engine blew due to lack of oil--which they insist was not their fault. My mechanic and theirs both agree that engine damage was due to no oil. They just won't entertain the possibility that within less than 20 miles of driving, they actually might have caused this.

And I'm NOT allowed to even get a copy of their inspector's report. For them this is a closed case. For me, just the beginning. They completely destroyed my truck. Everyone agrees that no oil caused my engine to blow. They just don't admit their hand in this. It is NOT a coincidence. My truck was leak-free---they would have told me immediately if I was leaking or empty. They gave me a printed list of future service recommendations. Nowhere did it mention oil loss or leakage. I maintain that their technician --accidentally-- loosened something causing the oil loss. This is just not right or fair. They need to replace my engine. This is simple cause and effect. My truck was fine until they handled it. Now it needs a new engine. SHAME ON JIFFY LUBE! The only think I did wrong was go there in the first place, and I won't make that mistake ever again. They ruined my truck. Don't let them ruin yours.