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JibJab

How would you rate JibJab?
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Ohio
1 review
0 helpful votes
Follow Justin H.
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I have had several years of laughs from JibJab - the availability to easily insert people's faces in videos is the greatest thing!
It seems that after the first year there was not a lot of new selection. I would love to see more cards for kids / family instead of adult themes.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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Birthday cards videos
July 23, 2016

Hard to load photos to be used for heads.
Need more selections of cards with inserts of 1, 2, 3, 4.
I have not heard back from anyone I sent a card to.
Can't verify they were sent easily
Loved getting these from a friend but don't find it user friendly so far.
I will spend more time using the tutorial before I give up.
Thanks,

Date of experience: July 21, 2016
Canada
1 review
1 helpful vote
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I have enjoyed using Jibjab for three years. I am impressed with the new content that is regularly being added. The price works out to only about $2.00 a month and is more than worth it. I'm not sure what the other reviewers were expecting to get for free. When I did have an issue with auto renew, Jibjab got back to me promptly, resolved the issue, and even went above and beyond by suggesting that I confirm certain settings on my Paypal account. I highly recommend this company!

Date of experience: June 9, 2020
Connecticut
1 review
0 helpful votes
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"You're the one that I want" was a smash Valentines Day hit. Everyone laughed until they cried. Making the video was fast and extremely simple. Even the most non-technical would be able to do it quickly.

Date of experience: February 20, 2017
South Carolina
1 review
0 helpful votes
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Best Customer Service Experience, Ever
April 12, 2016

Was unknowingly signed-up for automatic annual payments to JibJab through PayPal. The invoice contained a customer service number, and not hidden in a giant paragraph of tiny type. A human being answered their phone, no computer messages, or labyrinth of button-pushing. A polite, concise, friendly person fixed the problem, with email confirmations following immediately afterwards. Every company needs to consult with JibJab to learn what customer service really means.

Date of experience: April 12, 2016
California
1 review
0 helpful votes
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Thumbs down... :(
December 12, 2016

I had been member a couple of years ago and gave it up as the choice of cards/templates were so limited. Joined again recently and am very disappointed to find nothing has been added to or updated. Big thumbs down, jib jab

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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Stellar Experience
September 30, 2016

JibJab so fun to use or even try, if you are concerned about trying and not liking it, don't be. The customer service is exceptional and they mean what they say about their full satisfaction guarantee.

Date of experience: September 28, 2016
Florida
1 review
0 helpful votes
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LOVE LOVE LOVE!
October 3, 2016

Using JJ is one of the easiest, fun and most creative ways I can surprise my family and friends with greetings! Every time I sent a greeting, I immediately get rave reviews and lots of thanks. They think I worked really hard to make it... Thank goodness it's ez for me!

Date of experience: October 1, 2016
Ohio
1 review
0 helpful votes
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Fun for all
March 8, 2017

My family likes making JibJab videos and pics. I was asked by my daughter to please renew for another year! That request was an easy one to grant. If on all the other requests were so easy life would be smooth sailing.

Date of experience: March 6, 2017
Nevada
1 review
0 helpful votes
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Watch out
June 16, 2016

JibJab has some nice cards and fun characters. I like them. However their site requires sign up with automatic renewal. And to top it off they don't allow cancellation without having to call them. That's unacceptable.

Summarizing this. Watch out or you'll be stuck in with their hand in your pocket.

Date of experience: June 14, 2016
France
1 review
0 helpful votes
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Rock on!
June 18, 2016

Easy and fun to use. The montage software works a treat and the finished film - in my case featuring a time-worn rock guitarist being loud and destructive - is much
Much slicker than ones I remember being sent a couple of years ago. Big on
Feelgood factor. The old rocker himself loved it, as did his kids.
I'll be back!

Date of experience: June 16, 2016
Pennsylvania
1 review
2 helpful votes
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Membership Issue
December 7, 2019

I had a problem with my membership renewing, in spite of the fact it had been canceled, some time ago. Customer service was very quick to respond and fix the issue. In a day when so many apps are self renewing either monthly or yearly, this is the first App, that handled my concern so quickly, and resolve in a way, that left me happy. When Apps, only have email as a way of resolving customer service issues, it can be off putting, but definite shout out too Jib Jab for making the experiment easy and good!

Date of experience: December 7, 2019
GB
1 review
0 helpful votes
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JibJab, had a bit of a Job
September 1, 2016

While I love your website and have made some hilarious e-cards in the past, I have two suggestions for tweaks: 1) I spent ages making my card and then was told to sign in; when I did this, I lost the card and had to start all over again. Maybe you could enable the user to save their work, just in case? 2) Payment - I'm more than happy to pay for such artistry, but I'm not keen on signing up for a year with automatic renewal. You left me no other choice. I'd rather pay a bit more per greeting card and not have to leave you all my payment details, especially with all the clever hackers about.
Thanks

Date of experience: August 30, 2016
Ohio
1 review
0 helpful votes
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Fast Response with Very Satisifed Results
January 1, 2017

I did not want to auto renew the $18 annual membership which expired on 12/23/16. Once I noticed the auto charge on my credit card today I sent an email requesting cancellation and a refund at 3:16 p.m. on Fri 12/30. Not only did I receive a response back the same day (and on a Fri evening) but Danielle in customer support resolved the issue by refunding me.

How often does that happen? JibJab provides great service, professional and clearly view customers as priority #1.

Date of experience: December 30, 2016
Illinois
1 review
0 helpful votes
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Laughing Matters
August 6, 2016

Hello its nice to have a great site like yours around with all the bad news we are always getting from all corners. I not only love your site but everyone who i shared it with loved it too because laughing does matter and if we all laughed more and smiled more our lifes would be so much better.As for the response from when i had a slight problem logging in it was corrected as promised now im passing it on again to everyone Thanks

Date of experience: August 4, 2016
Massachusetts
1 review
0 helpful votes
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A Paucity of Content
May 5, 2017

I was really disappointed with the paucity of content for categories like birthdays, mother's day, etc. JibJab has been in business a long time and I expected something similar to "Greetings" or other free card services. I also found video too short and musical selections and characters not culturally diverse. Also, no 24/7 chat or customer service number was not helpful when I encountered some download issues and technical site issues. Overall, I like the concept, but more investment in content is needed.

Date of experience: May 3, 2017
New Zealand
1 review
0 helpful votes
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Dicso-tastic!
August 26, 2016

I've only done two disco dances but they are so much fun and so easy to do! Everybody loves to watch them too:)
It's a pity some of your ethnic dances have fat, white hairy guys taking the mickey but hey I suppose there's a demand for that?
Otherwise, there's a wide selection and I'm looking forward to doing many more :)

Date of experience: August 24, 2016
Oklahoma
2 reviews
0 helpful votes
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Great concept but financial rip off
December 22, 2016

Love the jib jab cards starring family member faces. However they don't have much variety. My biggest complaint is the price. Wish I could just do a one month membership during holidays. Also, don't pay the extra money to "download" a card. You cannot do a hard download- it just takes you to an independent internet link- not much different from the regular way of sending. Therefore, there's no way to embed in an email or text.

Date of experience: December 20, 2016
New Jersey
1 review
11 helpful votes
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Don't sign up...
April 10, 2014

Don't sign up... Misleading. It says that they have a special and it is 1.50 for 1 month..., they charged me 18.00. You can't even reach them to dispute this. I just called my bank and they are disputing the charges,

Date of experience: April 10, 2014
Ohio
1 review
0 helpful votes
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Laughed so hard we cried!
December 29, 2016

I made a video of three reindeer singing and dancing using my photo and two others from my praise team at church - we loved it! As I say, laughed so hard when view, we cried. Keep up the good, creative work.

Date of experience: December 27, 2016

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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