I was really disappointed with the paucity of content for categories like birthdays, mother's day, etc. JibJab has been in business a long time and I expected something similar to "Greetings" or other free card services. I also found video too short and musical selections and characters not culturally diverse. Also, no 24/7 chat or customer service number was not helpful when I encountered some download issues and technical site issues. Overall, I like the concept, but more investment in content is needed.