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JibJab

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Georgia
1 review
1 helpful vote
Follow Loretta H.
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I had forgotten about the auto-renew and cannot afford it anymore so when I asked to discontinue, they refunded my money even though I had already paid for the year. Wow. Big companies just don't do that anymore... try getting a refund from your phone company!

Date of experience: February 17, 2019
Illinois
1 review
0 helpful votes
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Jib Jab has fun AND great service!
March 29, 2018

I used the great cards for hilarious family & friends birthdays & holidays - seems to always get a good laugh. But I just recently learned how great and timely the customer service is after emailing them! Can not be over rated!

Date of experience: March 27, 2018
California
1 review
0 helpful votes
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Fun for me AND my Receipients
May 5, 2017

Enjoying your site very much. Wish there were more two-cast member cards/messages/greetings.
My husband and I send these to our 5 children and 9 grandchildren who live all over the United States -- as well as friends who live in other countries.

Date of experience: May 3, 2017
Missouri
1 review
0 helpful votes
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I put together cards for my parents and in-laws for Grandparents Day. I wish there would have been a card that incorporated just three individuals, or included more female bodies in multi-gendered groups. Otherwise, it's a fun and insanely easy process.

Date of experience: September 12, 2016
New York
1 review
0 helpful votes
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Good honest service
February 18, 2018

I love Jib Jab. But, I dont use it all that often and forgot about auto renewal. As soon as I saw the charge, I contacted them through thier customer service email link. I was skeptical, but within 24 hours, I had my refund. I wish they have a pay as you use option, maybe thru credits or something. Anyway, you can feel secure using this fun app.

Date of experience: February 16, 2018
Ohio
1 review
2 helpful votes
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Disappointed
November 9, 2017

When I first joined Jib Jab you could choose how many characters(s) could be in your clip but this option is no longer available. Also, you cannot purchase and download your finished clips anymore. These two issues made me cancel my yearly membership to Jib Jab.

Date of experience: November 7, 2017
Florida
1 review
0 helpful votes
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Fun Greetings for Birthdays.
June 12, 2017

Everyone enjoys these. I have difficulty with losing my work and having to start anew. My biggest complaint is the number of faces. On some of the good songs you need 5. Almost nothing for 4. However they're a great way to send a personalized greeting.

Date of experience: June 10, 2017
Wisconsin
1 review
0 helpful votes
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Excellent job would recommend jibjab to others.
December 2, 2016

Jibjab is an app that i enjoyed especially the different jingles songs putting your friends and family on there face pictures to see them dance so do love it my family gets a kick out of it.my family said that there satisfied with jibjab. Thank you!

Date of experience: November 30, 2016
New Zealand
1 review
0 helpful votes
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Roller girl
October 2, 2016

My friend had such a good laugh for her birthday when she received the dancing roller skating video with her face as the girl. Thankyou. I will be sending lots more different ones for my friends & family. Wonderful prompt service.

Date of experience: September 30, 2016
France
1 review
0 helpful votes
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Download
December 13, 2016

Everything was just fine until one is requested to pay $1.99 to download the video! Seems indeed we are being taken advantage of considering no other site charges for that, and if they give you a link it goes directly to the show, not your page full of self advertising. And it isn't people won't know where the show comes from as you start it with your logo.

Date of experience: December 11, 2016
Minnesota
1 review
0 helpful votes
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Funny, Easy, Great Reaction From Recipients
December 17, 2016

I can't believe that I hesitated in paying the small cost for this terrific service. No, it's not free, but it's worth every penny as compared to the free cards online. All are fun, everyone loves receiving them, and we like sending them. Lots of laughs, little effort. All good.

Date of experience: December 15, 2016
Kentucky
1 review
0 helpful votes
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Hilarious
January 12, 2017

LOVE making these cards. Wish you all offered more to chose from in a shorter waiting period. After awhile, selection gets "monotonous" and it is difficult to send cards to loved one's without repeating. Jib Jab crew needs to have 3-5 new creations every month. Some of these are a couple of years old!

Date of experience: January 10, 2017
New York
1 review
0 helpful votes
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Hopping Good
July 28, 2016

I just sent my first Jib-Jab but I got to say it was not easy. If there were a step by step list it will help immensely in the process, but after weeks finally got it down that is till next time perhaps. Lol.
Its a lot of fun and the people you send it to laugh their heads off or so far mine did. Send them instead of regular emails cards. This will be my home base from now on when it comes to sending cards to them.

Date of experience: July 26, 2016
Canada
1 review
0 helpful votes
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Tried it again with disappointment
May 31, 2016

Several years ago I enjoyed making a video on jibjab that allowed me to contour the faces in a more realistic way. This feature appears to have been removed and the results are less satisfying. It was such s great feature and I'd like to know why it is no longer available. I will probably cancel my membership for this reason.

Date of experience: May 29, 2016
New Jersey
1 review
1 helpful vote
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Business Principles
May 30, 2016

Your system is apparently based on the principle that a company's business is founded on providing a total service to customers. A service that does not stop or cease at the stores front door. Most internet companies i have used apparently do not realize this... perhaps since they do not have face to face with customers. My complements to Jib Jab for selling a COMPLETE PRODUCT--the inclusion of after sales service. Jib Jab strategy is sound and will continue to build upon its existing customer base due to its recognition that on line relationships require easy for the customer sales follow up as extended to me. Thank You for extended great after sale service! Without my contact info you can circulate internally this recognition memo to all your deserving employees. Regards,. Stoney Wilson

Date of experience: May 28, 2016
Alessandra S. JibJab Rep
over a year old

Thank you so much, Stoney! :D

Oregon
1 review
0 helpful votes
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Wonderful and Helpful
April 27, 2018

JibJab rocks -- love their humorous products. I've sent many a JibJab card to loved ones over the years. They also are very accommodating. I had been charged for a yearly subscription that I no longer wanted (not because they were not great, but because I'm paring down subscriptions in general) and they responded immediately to my request and refunded me right away, no questions asked. Great company.

Date of experience: April 25, 2018
Canada
1 review
0 helpful votes
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Prompt, Excellent Service!
September 3, 2016

I spoke with Heather at JibJab who answered my live chat immediately. She was polite, patient and very professional. She took the time to help figure out that my account was under an old email that I had not used for some time. It's almost rare nowadays for someone to take the extra time to solve a problem rather than to just tell people no. Her efforts were greatly appreciated

Date of experience: September 1, 2016
New Mexico
1 review
0 helpful votes
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Fun way to play jokes on friends and family!
April 21, 2017

Loads of fun,,, more scenarios would make it even better... could spend countless hours each day with the different characters and persons faces... great site to joke around with and send out to share laughs

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Super Fun bday film!
August 14, 2016

This video was easy to create and lots of fun for all who were able to watch it. I hope you create more NEW birthday videos. I've exhausted the ones we would care to use. We prefer clean humor, not bawdy, and classic tunes that all generations can enjoy. I appreciate you keeping all tastes in mind when creating your videos. Thanks Jib Jab!

Date of experience: August 12, 2016
New Jersey
1 review
0 helpful votes
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In the past, I have used JibJab's one free use at Christmas time. I clicked on that option, but somehow found myself in the midst of a charge for using it - I stopped immediately and shut down. My charge card was billed. So, before disputing it with AMEX, I went to JibJab. I explained my story... they got back to me very quickly with the answer that they were crediting my bill the full amount. I really appreciated the quick handling and total fairness with which they handled my request They were kind and caring... Truly a good company and great customer service! Thanks! Suzanne

Date of experience: December 20, 2019

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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